Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Chris Swalwell

Birmingham,West Midlands

Summary

Accomplished professional with extensive expertise in performance metrics evaluation, interpersonal effectiveness, and influential communication. Demonstrated leadership in diverse environments, excelling in customer relationship management and staff recruitment. Proven track record in project oversight, KPI tracking, and ensuring health and safety compliance. Adept at providing operational support with a strong focus on achieving organisational goals.


I have 30 years experience in the Security industry ranging from 'shop floor' to management roles, including being a contract personnel, to managing from an internal perspective. This gives me an excellent insight to run contracts efficiently and with great customer service.

Overview

30
30
years of professional experience
15
15
years of post-secondary education

Work history

Business Protection Manager

JLR
Gaydon, Warwickshire
06.2007 - Current
  • Coordinated cross-departmental collaboration for improved workflow.
  • Fostered a positive work environment.
  • Led performance reviews, identified areas for improvement.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Monitored health and safety measures for guaranteed compliance.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Managed team dynamics by implementing conflict resolution strategies.
  • Implemented cost reduction measures, reduced overhead expenses.
  • Delegated tasks efficiently to maximise productivity.
  • Supervised project timelines for timely completion.
  • Enforced safety regulations to reduce workplace accidents.
  • Managed KPI's across two JLR sites.
  • Managed large internal and external teams providing security and emergency operations service 24/7


Core Team Supervisor

JLR
Solihull, West Midlands
06.2005 - 06.2007
  • Led the team of 4 to respond to security and emergency events across site .
  • Improved efficiency with regular performance reviews and feedback sessions.
  • Handled disciplinary procedures when necessary maintaining respect and fairness throughout the process.
  • Managed disputes within the team, promoting harmony in the workplace.
  • Organised training modules for enhanced skill development.
  • Assigned tasks according to individual strengths, resulting in higher job satisfaction levels amongst employees.
  • Trained new team members with positive reinforcement and respectful, motivational coaching.
  • Liaised with peers ad management to achieve targets

Core Team Officer

JLR
Solihull, West Midlands
06.2003 - 06.2005
  • Responded promptly and effectively to emergencies on site using established protocols.
  • Passed Industrial Firefighter and Breathing Apparatus Course.
  • Passed Emergency Ambulance Responder and Pre Hospital Care Courses.
  • Passed British Fire Consortium in Theory and Practical Servicing of Portable Fire Extinguishers.
  • Responsible for completing testing and recording of fire alarm tests and fire safety auditing of departments across site.


First Line Officer

JLR
Solihull, West Midlands
06.2002 - 06.2003
  • Provided customer service to improve overall visitor experience.
  • Responsible for movement of traffic on and off site ensuring correct paperwork in place.
  • Maintained search procedures of individuals and vehicles as necessary to appropriate standard.
  • Managed conflict resolution for maintaining peace in the facility.
  • Worked diligently under pressure whilst preserving high-quality output.

Recruitment Consultant

Now Recruitment
Birmingham, West Midlands
06.2001 - 06.2002
  • Formulated effective job descriptions for various roles across construction industry.
  • Find new leads for deployment of labour / crafts across construction sites.
  • Ensure sales and staffing of existing clients sites.

Security Manager

Next Retail
Birmingham, West Midlands
01.2000 - 06.2001
  • Conducted audits of existing systems, identified opportunities for improvement in security infrastructure.
  • Performed thorough checks on employees to maintain secure environment at work place.
  • Overt deterrent to prevent shoplifting.
  • Collaborated with law enforcement agencies, ensured swift resolution of incidents.
  • Conducted routine security checks across the premises, ensured optimal vigilance.
  • Responded promptly and effectively during critical situations maintaining orderliness during crises.

Security Supervisor

Sabre Watch
Birmingham, West Midlands
05.1995 - 05.2000
  • Tracked irregularities via foot patrols increasing overall site safety.
  • Provided excellent customer service whilst maintaining vigilance over property protection.
  • Liaised with law enforcement agencies for effective response to incidents.
  • Developed comprehensive incident reports providing vital information for investigations.
  • Led a team of security officers, fostering professionalism and dedication towards duty.
  • Handled sensitive information confidentially, safeguarding company assets and reputation.
  • Improved site security by training new staff on company procedures and protocols.
  • Trained in search techniques and Terrorist Awareness training
  • Trained in Store Detective role .
  • De-escalated conflicts in a calm, composed manner to maintain peace.
  • Oversaw evacuation procedures during emergency situations, ensuring public safety.
  • Mitigated potential threats with constant surveillance of premises.
  • Maintained safety by monitoring CCTV systems and conducting regular patrols.
  • Implemented security protocols which enhanced overall property protection levels.
  • Monitored alarm systems effectively preventing unauthorised breaches.
  • Responded quickly to on-site safety and security incidents.
  • Supervised operation and monitoring of CCTV footage to guarantee site safety.
  • Communicated security incidents, issues and policy violations with on-site team to execute appropriate action.
  • Monitored and patrolled on-site areas to serve as visible deterrence.
  • Delivered first class customer service while maintaining professionalism.
  • Oversaw reliable security operations with strong leadership and planning.
  • Analysed CCTV to track thefts and compiled incident reports.
  • Liaised with emergency services to facilitate prompt medical and legal responses.
  • Managed front-line security operations for teams of up to 10.
  • De-escalated conflict and resolved challenging situations.
  • Used equipment and manual search techniques to identify and confiscate prohibited articles.
  • Worked in security control room to continuously monitor CCTV feeds.
  • Completed regular patrols after business hours, preventing intrusions and detecting problems.

Education

NVQ Level 4 - Level 4 Management

OCR
01.2011 - 05.2011

NOCN Level 2 - Security Guarding

National Open College Network

First Response Emergency Care - Medical Response

Qualsafe
05.2022 - 05.2025

Level 3 Mental Health First Aid - Medical Response

Qualsafe
05.2023 - 05.2026

Minimum Entry Knowledge Door Supervisors / Steward - Security

National Open College Network
02.2002 -

O Level -

Harry Cheshire High School
Kidderminster, Worcestershire

Skills

  • Performance metrics evaluation
  • Interpersonal effectiveness
  • Influential communication
  • Leadership in diverse environments
  • Customer relationship management
  • Staff recruitment
  • Project oversight
  • KPI tracking
  • Health and Safety Compliance
  • Leadership skills
  • Operational support

Affiliations

  • Hill and countryside walking
  • Archery
  • Coarse fishing

Accomplishments

3 Year Police Volunteer Long Service Award 2024


Class 1,2&3 Advanced Driver On Road and Off Road Course


Dangerous Substances and Explosive Atmospheres Regulations Course


Unmanned Aerial System Safe Operators Course


Represented JLR in Kenya bringing safe system of drinking water to schools



References

References available upon request.

Timeline

Level 3 Mental Health First Aid - Medical Response

Qualsafe
05.2023 - 05.2026

First Response Emergency Care - Medical Response

Qualsafe
05.2022 - 05.2025

NVQ Level 4 - Level 4 Management

OCR
01.2011 - 05.2011

Business Protection Manager

JLR
06.2007 - Current

Core Team Supervisor

JLR
06.2005 - 06.2007

Core Team Officer

JLR
06.2003 - 06.2005

First Line Officer

JLR
06.2002 - 06.2003

Minimum Entry Knowledge Door Supervisors / Steward - Security

National Open College Network
02.2002 -

Recruitment Consultant

Now Recruitment
06.2001 - 06.2002

Security Manager

Next Retail
01.2000 - 06.2001

Security Supervisor

Sabre Watch
05.1995 - 05.2000

NOCN Level 2 - Security Guarding

National Open College Network

O Level -

Harry Cheshire High School

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