Chris Stephenson

Rockartech are a software company delivering ecommerce platforms to motor industry OEM’s.

• Managed delivery for major UK automotive OEM client account, ensuring high-quality ecommerce platform support.
• Oversaw quarterly development capacity for platform enhancements and regulatory compliance.
• Fostered strong client relationships while delivering timely, budget-conscious products and services.
• Created and managed weekly, monthly, and quarterly reports, including planning refinements and sprints.
• Led client delivery meetings, addressing risks and issues promptly.
• Coordinated cross-functional teams to achieve alignment and effective project delivery.
• Directed upgrade and migration project for ecommerce platform in foreign territory, overseeing testing and cutover phases.
• Spearheaded discovery phase for UK OEM's ecommerce system migration, ensuring thorough requirements documentation and client sign-off.

Freemans Grattan Holdings is an online retailer with a number of ‘department store’ retail websites.

• Led delivery of multiple projects, including system upgrades and software installations.
• Directed transformation program to Microsoft D365 for Finance and HR sectors.
• Managed project lifecycle from initiation to closure, overseeing plans, resources, budgets, and stakeholders.
• Ensured third-party compliance with planned budgets and quality standards.
• Transitioned from vendor delivery to internal IT project management, enhancing software delivery expertise.
• Collaborated with SMEs, BAs, third parties, and internal IT throughout project phases.
• Conducted discovery activities and ensured documentation received approval before guiding delivery.
• Facilitated lessons learned sessions to improve quality and efficiency in future projects.

Aren Group deliver document solutions and including document management software MStore.

• Delivered Mstore product at Arena Group, managing bespoke Electronic Document Management software projects.
• Facilitated digital transformations for diverse sectors, including Automotive and Education.
• Configured technical setups and provided training, leading teams of engineers and developers.
• Oversaw department scheduling, ensuring daily support coverage and timely project allocation.
• Managed new project assignments based on skill requirements for PMs and engineers.
• Directed customer deployments, system upgrades, migrations, and enhancements from initiation to completion.
• Created comprehensive project documentation to govern processes and responsibilities.
• Collaborated with customer IT providers to resolve technical issues and ensure compatibility.

Legend Club management Systems provides a software suite for leisure centers and gyms including FOH, bookings, memberships and ecommerce.

• Oversaw 15 first-line support staff across UK and Canada, ensuring 24-hour service delivery.
• Created new rotas and support coverage to incorporate Canadian market demands.
• Managed implementation of new VoIP system to enhance communication capabilities.
• Served as key escalation point for customers and internal staff, resolving critical issues.
• Facilitated regular support meetings and reports with customer leadership teams.
• Administered VoIP phone system and support ticketing system for both regions.
• Led recruitment, mentoring, and training initiatives, promoting staff into technical roles.
• Provided monthly performance reports to senior management and SLA updates to clients.

• Liaised with new customers to ascertain specific requirements and tailored systems accordingly.
• Delivered projects based on customer size and specifications, ensuring high-quality outcomes.
• Provided exceptional customer service as primary company representative post-sales.
• Employed effective time management and attention to detail to meet project deadlines.
• Demonstrated strong project management capabilities, utilising Excel and database tools.
• Worked independently and collaboratively, including evening and weekend remote tasks.
• Utilised Active Directory and Terminal Services for system access, resolving local PC issues with shadowing tools.
• Exhibited excellent problem-solving skills, patience, and a capacity for rapid learning.

• Provided support for end users of Legend software through phone and online ticketing system.
• Resolved local hardware issues and addressed software-related queries promptly.
• Conducted office work alongside out-of-hours on-call responsibilities.
• Facilitated team inductions and training as a senior member of the team.

• Served as Lifeguard at council Leisure Centres from age 18.
• Progressed to Duty Management, overseeing all staff and centre operations.
• Handled diverse leisure roles across multiple centres, ensuring smooth operations and positive customer experience.
• Fully qualified swimming instructor teaching children and adults.