Chris Scott

• As a self-employed business owner, I've been responsible for both creative execution and all operational management. Key duties include managing client bookings, conducting photoshoots, image editing/retouching, marketing, financial management (taxes/invoicing), equipment maintenance, and ensuring legal compliance, such as insurance

Key Responsibilities:

• Shooting & Specialised Production: Executing high-quality photography across diverse niches such as offshore industrial projects, corporate events, product still life, and professional head-shot.
• Post-Production & Delivery: Managing entire editing workflow using professional software to retouch, colour-match, and prepare digital or print assets for clients.
• Location & Technical Prep: Scouting and preparing locations, setting up complex lighting rigs, and performing regular maintenance on state-of-the-art camera equipment and lenses.
• Safety & Compliance: Ensuring all certifications (e.g., offshore medicals) are current and maintaining strict safety and confidentiality protocols on sensitive industrial sites.
• Business & Administrative Management: Strategic Planning: Creating and maintaining a business plan that defines niche specialisations, financial projections, and growth goals.
• Financial Oversight: Managing day-to-day bookkeeping, registering with HMRC for self-assessment tax, and overseeing business banking to separate personal and professional finances.
• Client Relations & Sales: Handling all stages of customer journeys, from responding to initial enquiries and negotiating contracts to delivering final products and gathering feedback.
• Marketing & Brand Management: Building an online presence through website maintenance, social media updates, and networking with local businesses and professional bodies.
• Asset & Legal Protection: Safeguarding intellectual property through watermarking and copyright registration, and maintaining comprehensive insurance (public liability and equipment).
• Studio & Operations & Facility Management: Managing lease, renovation, and utility costs for studio.
• Inventory Control: Regularly replenishing essential stocks like specialized photo paper, printer ink, and backdrops.
• Artistic Creativity: Innovative Problem Solving Outside-the-Box Thinking: Finding unique angles for product shoots are used to stand out in saturated markets or lighting set up to make visuals stand out.
• Visual Storytelling: Understanding composition and lighting allows creation of my clients visual story.
• Technical Precision/Operational Efficiency: Workflow Management: Mastering complex editing software (like Lightroom or Photoshop) has grown IT and analytical skills needed to manage digital assets and automated CRM systems efficiently.
• Attention to Detail: The "keen eye" required for high-end retouching translates directly into quality control across all business touchpoints.
• Client Interaction Sales & Relationship Building: Empathy and Listening: Directing subjects during a portrait/product and pr sessions, requires emotional intelligence and active listening. These are core "soft skills" that I use to identify a client's true business needs and build long-term trust.
• Pitching and Presentation: Presenting a portfolio to a gallery or commercial client is essentially sales and negotiation. It builds the confidence needed to justify premium pricing and negotiate complex licensing contracts
• Achieved over 155% growth from day one.

• Conducted comprehensive safety briefings for crew members to minimise accidents on board.
• Managed heavy loads for secure transport using appropriate lifting gear.
• Maintained safety onboard by conducting regular inspections of all rigging equipment.
• Assisted in training new deck hands, promoting consistent work practices across the team.
• Coordinated loading and unloading activities to ensure timely cargo transfers.
• Conducted thorough site assessments before initiating drilling operations.
• Demonstrated technical knowledge in operating advanced drilling machinery for precision results.
• Observed flow lines to identify and correct damage or leaks.
• Assembled and dismantled pipes, casings and drill heads to replace components.
• Adhered strictly to health and safety regulations with proper use of personal protective equipment.
• Communicated effectively to ensure compliance with health and safety standards.
• Decommissioning Operations: Actively contributed to complex decommissioning projects, specifically focusing on the safe and efficient removal of conductors.
• Asset Lifecycle Insight: Gained practical understanding of the maritime and offshore asset lifecycle, from active service through to end-of-life dismantling.
• Safety Leadership: Served as Crew Safety Representative, ensuring all decommissioning tasks adhered to stringent HSE protocols in a high-risk environment.
• Operational Execution: Collaborated with multi-disciplinary teams to execute technical sales plays and service delivery on-site, ensuring project milestones were met.
• Performed fast-paced manual labour under extreme conditions for reliable oil extraction process completion.

• Nurtured existing client relationships; boosted customer loyalty and satisfaction.
• Strategically planned account activities to ensure the timely delivery of services and products according to client needs.
• Took the initiative in organising regular meetings with clients to discuss their requirements and concerns.
• Identified new opportunities by closely monitoring industry trends.
• Coordinated cross-functional teams for successful project execution.
• Facilitated the development of creative proposals for potential clients; enhanced brand visibility.
• Forged strong relationships with clients to increase trust and loyalty.
• Reviewed accounts regularly to assess performance and identify improvement areas.
• Investigated low-performing accounts and adapted strategy to support sales and retention.
• Delivered a high level of service to clients to maintain and extend relationships for future business opportunities.
• Assessed client needs to inform tailored solutions.
• Negotiated contracts and closed deals to achieve favourable terms for corporate objectives.
• Generated KPI reports to illustrate overall performance.
• Trained and mentored new account representatives to deliver outstanding service.
• Met and exceeded established quotas for client satisfaction and account growth.
• Resolved escalated issues and liaised with clients to restore satisfaction and promote retention.
• Grew annual revenue by over 115% in the targeted sales and created a £1.4million pipeline.

Account managed 4 high-profile BT Corporate Accounts, including the P.G.A. and McLaren. Responsible for the overall relationship between BT and the customer base.

Key Responsibilities:

• Managed high-value accounts to ensure optimum client satisfaction levels.
• Strengthened relationships with key stakeholders by communicating effectively about their needs and expectations.
• Handled difficult client situations professionally, always striving towards a win-win solution.
• Cultivated strong relationships with corporate clients to improve customer satisfaction.
• Travelled extensively to meet clients and understand their specific requirements better.
• Negotiated contracts with suppliers, improving profit margins significantly over time.
• Addressed customer queries promptly, enhancing overall customer experience.
• Developed new business opportunities, driving revenue growth.
• Strengthened client loyalty through consistent high-quality service and prompt issue resolution.
• Secured new business opportunities by presenting compelling pitches to potential clients.
• Led cross-functional teams for implementation of strategic account plans.
• Facilitated sales growth by identifying upselling and cross-selling opportunities within existing accounts.
• Conducted regular meetings with clients to discuss their needs, concerns and objectives.
• Provided expert advice on product portfolio to guide client decision-making process.
• Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
• Trained and mentored new account representatives to deliver outstanding service.
• Negotiated contracts and closed deals to achieve favourable terms for corporate objectives.
• Delivered exceptional customer service, addressing customer queries and handling customer complaints.
• Produced sales and performance reports and delivered to senior management and stakeholders.
• Complete reports on activity, revenue prospects, and all customer campaigns
• Tracked all client interactions using CRM software for accurate record keeping.
• Achieved and exceeded sales and key area targets: (CV)164% (BT Finance) 1586% (Converged Sales) 532% target (Billed Revenue) 111%.

• Following a re-organisation within Corporate Sales 2,500 Corporate SME customers moved from being Field Account Managed to Desk Account Managed.
• Key Responsibilities:
• Preparing and delivering a coaching plan that supported the business needs through our people
• To champion operational learning and development coupled with best practise, to contribute delivery of a world class service to key Corporate Customers
• Carry out skill and competency audits to ascertain the areas for development
• Provide feedback for the coachee based on observed behaviour
• HR processes: conducting monthly reviews with each team member, regular team meetings, following poor performance, disciplinary and dismissal procedures
• Recognising individuals' strengths and rewarding exceptional behaviour or achievement
• Key Achievements:
• Coached and contributed greatly to the highest performing team within Corporate.
• All team members achieved over the minimum performance requirement of 60%
• Built a hard working, supportive and focused team which deliver the required results

• Brought into the unit as a Corporate Account Manager part way through the financial year after proving myself in a successful temp position covering campaigns for the unit.
• Key achievements
• Consistently achieved over 100% of solo target
• (03/04) CV 106% of £980,000, (04/05) CV 103% of £1.1million, (05/06) CV 158% of £320,000 part year target. March-August
• Overall winner of BT Contract rentals trip to Austria
• Customer Satisfaction hero award winner

• Managed 2 Regional sales managers and 11 showroom managers for South West Area
• Recruiting and training new staff, setting business standards for effective operation
• Achieve area set target of 160k per week per region with 60% finance penetration
• Regularly attend regional and national sales meetings to update on the effective running of my area

• Managed team of 7 sales professionals and 12 promotion staff to achieve 35k per week
• Managed contract and installation enquires through to completion
• Daily reporting to Regional manager on activity and achievement
• Managed recruitment targets and arranged all training

• Located new premises and assisted in opening of 3 new showrooms
• Delivered product and finance presentations to new sales employees
• Managed recruitment and training of all promotion staff

• Part of Customer services team dealing with all customer enquires and billing issues. Consistently hit all measurable call targets.

• Supervised, trained and built team from 6-28 staff and consistently hit the 15K weekly target set.