Drove commercial success, increasing weekly sales from £260K to £330K over 3.5 years, with consistent growth of 5% year on year.
Oversaw daily operations of store, including cash management, recruitment, training, development, and achievement of KPIs.
Successfully implemented inventory controls, reducing the stores' inventory position from 1.2% when taking control of the store to 0.4% YTD
I have consistently delivered on customer satisfaction metrics, with current performance at 94% TruRating YTD
Facilitated staff development, resulting in promotions to Deputy Store Manager, Assistant Manager, and Store Manager.
Operations Manager
Vantage V.C LTD
Telford, Shropshire
2018.09 - 2021.01
Achieved consistent revenue growth of over 12% annually while effectively managing overheads during my tenure.
Managed daily operations, overseeing business development, account management, personnel, and HR to support growth in a small engineering company specialising in vehicle conversions.
Successfully negotiated key contracts during Covid Pandemic to ensure business thrived in a challenging climate.
Depot Manager
Enterprise FLEX-E-RENT
Shrewsbury, Shropshire
2015.06 - 2019.09
Achieved Depot Manager of the Year award for outstanding performance in operations.
Led teams across multiple sites to manage a commercial fleet of over 1000 vehicles, ensuring operational efficiency and compliance.
Maintain consistent revenue and fleet growth in a challenging and competitive market.
Trained and mentored multiple levels of management, fostering professional growth and enhancing leadership capabilities.
Managed account relationships and developed new business opportunities, successfully generating and converting sales leads.
Account Manager
Enterprise Rent-a-Car
Oldbury, West Midlands
2013.02 - 2015.06
Successfully achieved renewal of AA contract worth in excess of £5million
Responsible for mainataining and servicing key manufacturer and breakdown account including The AA, Jaguar Land Rover, Porsche and Volkswagen
Acted as key point of contact for major stakeholders, fostering strong relationships and aligning all accounts.
Assuring customers members received efficient and market leading levels of service, navigating challenging logistical obstacles.
Coordinated teams across 4 sites nationwide to ensure consistent service delivery.
Branch Manager
Enterprise Rent-a-Car
Walsall, West Midlands
2011.03 - 2013.02
Oversaw P&L, trained and developed staff, upheld road safety standards for fleet, and met SLAs for national and local customers.
Managed local hire fleet of 150 vehicles, ensuring optimal utilisation and availability for customer needs.
Conducted regular performance reviews for continuous employee development.
Generated sales leads for local corporate clients, contributing to revenue growth and market presence.