Christophar Porter
Farnborough,Hampshire
Summary
Professional with over 15 years of experience in driving business growth and operational efficiency. Proven track record in succession planning for large teams, managing KPIs, and ensuring compliance with health and safety regulations. Expertise in identifying sales initiatives that enhance profitability and align with company objectives. Seeking a position that offers opportunities for career advancement and further contributions to organizational success.
Overview
15
15
years of professional experience
Work history
Company Operations Manager
Barons Pub Company
Surrey/Hampshire/Berkshire, Surrey
03.2019 - Current
- Transformed underperforming teams into productive and profitable units.
- Executed succession planning for all General Managers from Assistant Managers roles.
- Recruited exceptional candidates to enhance team productivity and operational efficiency.
- Managed daily operations and KPIs across multiple sites, improving performance metrics.
- Oversaw several sites and generating over ten million pound in turnover, achieving record sales.
- Conducted training sessions to elevate employee performance and adherence to best practices.
- Drove revenue growth through incentivised sales contests, boosting team morale.
- Chaired regular meetings with General Managers to establish SMART targets.
General Manager
The Star Pub, The Crown and Cushion Pub and Wedding Venue, Barons Pub Company
Leatherhead/Camberley, Surrey
06.2014 - 03.2019
- Executed new menu implementations to enhance customer experience.
- Achieved highest employee retention rate in region through effective management.
- Resolved complex customer complaints, fostering brand loyalty and increasing repeat business.
- Calculated inventory accurately and ordered necessary supplies efficiently.
- Reviewed and planned staffing levels based on daily volume requirements.
- Conducted staff interviews, selection, training, and supervision to build a strong team.
- Transformed Star from a non-profitable site into a successful business.
- Increased sales at Crown and Cushion by at least 10% year on year.
- Crown and Cushions with Meade Hall total covers 600
- The Star total covers 360
Assistant Manager/ Deputy Manager
The Cricketers Pub, The Rose and Crown Pub Barons Pub Company
Woking/Chertsey, Surrey
03.2011 - 04.2013
- Promoted continuous improvement by sharing guest feedback with management team.
- Maintained service efficiencies through effective communication between management and floor staff.
- Participated in daily pre-shift briefings to ensure smooth service delivery.
- Fostered a warm atmosphere via positive interactions with guests.
- Contributed insights during bi-weekly management meetings.
- Assisted General Manager in enhancing audit scores across business operations.
- Conducted weekly health and safety checks, reporting concerns to maintenance department.
Education
Level 4 Award in Food Safety -
Highfield
Surrey01.2024
Level 4 Award in Health And Safety -
Highfield
Surrey03.2023
Level 3 Diploma in Management -
BIIAB
Surrey09.2022
Fire Warden -
Barons Pub Company
Woking, Surrey07.2021
First Aid -
Barons Pub Company
Woking, Surrey03.2020
Level 3 Health and Safety -
Baron Pub Company
Woking, Surrey01.2020
Level 3 Food safety -
Barons Pub Company
Woking, Surrey01.2019
Personal License -
Woking Borough Council
Woking, Surrey04.2010
NVQ Level 3 - Pastry Chef
Brooklands College
Weybridge, Surrey06.2007
NVQ Level 2 - Catering and Hospitality
Brooklands College
Weybridge, Surrey06.2006
Skills
- Staff development and mentoring
- Relationship management
- Cost control
- Inventory oversight
- Customer service excellence
- Performance management
- Team leadership
- Territory oversight
- Operations coordination
- KPI monitoring and analysis
- Auditing processes
Affiliations
- Playing golf
- Spending time with my wife and 3 children
- Cooking
Timeline
Company Operations Manager
Barons Pub Company
03.2019 - Current
General Manager
The Star Pub, The Crown and Cushion Pub and Wedding Venue, Barons Pub Company
06.2014 - 03.2019
Assistant Manager/ Deputy Manager
The Cricketers Pub, The Rose and Crown Pub Barons Pub Company
03.2011 - 04.2013
Level 4 Award in Food Safety -
Highfield
Level 4 Award in Health And Safety -
Highfield
Level 3 Diploma in Management -
BIIAB
Fire Warden -
Barons Pub Company
First Aid -
Barons Pub Company
Level 3 Health and Safety -
Baron Pub Company
Level 3 Food safety -
Barons Pub Company
Personal License -
Woking Borough Council
NVQ Level 3 - Pastry Chef
Brooklands College
NVQ Level 2 - Catering and Hospitality
Brooklands College