Chris O'Shaughnessy

At Lexus Preston, my focus as a Sales Consultant has been on fostering exceptional client experiences and expanding business opportunities. My expertise in new business development and attention to detail have been instrumental in cultivating a customer-centric environment, consistently delivering the luxury and quality synonymous with the Lexus brand.

With a VWG Accreditation and a knack for vehicle knowledge, I contribute to the growth of Lexus Preston by building enduring relationships. My passion lies in ensuring that every interaction is tailored to meet the unique needs of our clients, ensuring they leave with a sense of amazement and a lasting impression of excellence.

• Led sales team at Lexus Preston to deliver exceptional customer experiences and outcomes.
• Trained new team members to excel in their roles and fostered relationships with stakeholders.
• Managed Projects for Marketing Displays at several events focusing on generating leads
• Developed strategies to increase sales revenue and enhance customer satisfaction.
• Business Development increasing brand awareness and building new relationships with business clients
• Major Focus on Customer Experience - building around the principle of Making Luxury Personal
• Improved retention rates through bespoke CRM systems
• Coordinated product launches, generating significant interest.
• Achieved targets consistently while working under tight deadlines.
• Achieved profit of over £220,000 in 2024 for my own sales, finishing highest overall for Units and PPU

• Collaborated with stakeholders to align business goals and objectives.
• Streamlined processes to improve overall efficiency.
• Drove revenue growth with innovative sales strategies.
• Fostered client relationships, leading to increased brand loyalty.
• Devised comprehensive business plans, enabling sustainable growth.
• Executed successful product launches, driving market penetration.
• Managed key accounts, ensuring high levels of customer satisfaction.
• Optimised operational procedures for improved productivity.
• Secured new business opportunities by cultivating strong relationships with potential clients.

• Managed site presentation and showroom displays for Lookers Seat & Skoda Manchester, ensuring a top-notch customer experience.
• Conducted prospecting and weekend events to drive sales and increase brand awareness.
• Expert in deal structuring, document signings, and technical product knowledge for Skoda New Car Sales.
• Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
• Increased customer engagement by delivering high-quality product demonstrations.
• Delivered engaging sales presentations at industry events to attract potential customers and partners.

• Day to day running of the store
• Overseeing running and development of our Ebay store
• Updating and improving website listings
• Designing artwork for online web and mobile banners
• Dealing with web enquiries
• Managing nationwide network of installers & customers deliveries
• Customer Feedback and Complaints management
• Display Management
• Coming up with ideas on how to improve footfall and online sales
• Deal with representatives from brands and manufacturers
• Presenting at company shows and events to large audiences

• Created Youtube Channel generating over 500,000 Views in 1 year, adding more sales and profitability

• Implemented a policy of unbeatable prices and exceptional service to elevate the local retailer's image and services.
• Led store renovations inside and out, enhancing the overall look and customer experience.
• Collaborated with an experienced installer to offer custom installation services, boosting customer satisfaction and loyalty.