CHRIS NICHOLAS
Sawbridgeworth,Hertfordshire
Summary
Analytical mindset driven by desire to uncover insights through data. Proficient in data visualisation and statistical analysis, with strong communication and problem-solving skills. Capable of delivering actionable insights to drive business growth and inform strategic decisions.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
NPD Technical Support Supervisor
Motocaddy
Great Hallingbury, Essex
2025.04 - 2026.02
- Oversaw strategic development and maintenance of comprehensive knowledge base across organisation. Ensured availability of precise and up-to-date information for employees and B2B customers. Implemented resources that improved efficiency, saving 15 team members around 700 hours per year.
- Managed delivery of AI-driven customer service system from concept to go live, collaborating with executive leadership on timelines and communication. Resolved obstacles independently, ensuring project remained on track and delivered a tool enhancing agent efficiency and customer satisfaction.
- Analytics: Developed and presented NetSuite reports covering key business topics to internal and external stakeholders. Focused on high-value insights while handling large data sets. Used Excel, PowerPoint and Word to analyse, visualise and communicate results clearly, supporting informed decision-making across the organisation.
- Developed and maintained client pipeline to sell and book product knowledge training in collaboration with area sales managers across UK and Ireland.
Customer Service and Technical Lead
Motocaddy
Great Hallingbury, Essex
2024.01 - 2025.03
- Oversaw provision of high-quality technical and customer support to B2B and direct customers.
Facilitated effective issue resolution to maintain strong client relationships.
Coordinated training initiatives for over 400 clients in partnership with engineering and account management teams. - Directed team of 11 customer service and technical support professionals, fostering collaboration and productivity within the work environment.
- Designed and executed training sessions for 15 team members and colleagues across various departments, enhancing critical technical skills and knowledge necessary for operational success.
Technical Advisor
Motocaddy
Great Hallingbury, Essex
2023.03 - 2023.12
Education
A Levels - Business, ICT, Psychology
Leventhorpe School
Sawbridgeworth, Hertfordshire 2019.09 - 2021.06
Skills
- Microsoft Office: Excel, PowerPoint, Word, SharePoint
- Netsuite- Reports, Supplier and Customer management
- AI- Microsoft CoPilot, ChatGPT, Zendesk CoPilot, Google Gemini
About Me
Outside of work, I enjoy all sorts of sports, not limited to gym, football, golf, badminton and padel. I love puzzles and play the LinkedIn and NYT Puzzle games every day. I take part in any social activity especially those with competition, and I support West Ham, which really proves my loyalty. I look forward to offering the best of my ability.
Affiliations
- Gym
- West Ham and Football
- Music and Concerts
- Puzzles, LinkedIn and NYT Games
- Travelling
- Badminton and Padel, lots of other sports
Timeline
NPD Technical Support Supervisor
Motocaddy
2025.04 - 2026.02
Customer Service and Technical Lead
Motocaddy
2024.01 - 2025.03
Technical Advisor
Motocaddy
2023.03 - 2023.12
A Levels - Business, ICT, Psychology
Leventhorpe School
2019.09 - 2021.06