Chris Moss
Wickford,Essex
Summary
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Dedicated Sales Development leader with 30+ years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Overview
36
36
years of professional experience
Work history
EMEA SDR Manager
Bazaarvoice
London, City of London
03/2023 - Current
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Developed strong teams by skillfully recruiting, orienting and training loyal, hard-working employees.
- Planned and managed resources and budget to support and deliver objectives.
- Up-skilled staff through targeted training opportunities, enhancing team capabilities.
- Designed long-term business strategy to guide leadership decision-making.
- Conducted periodic performance reviews for direct reports.
- Created and implemented best practice policies and processes to aid operational performance.
- Acted as point of contact for high-level queries and represented team at senior leadership meetings.
- Delivered KPI targets and improvements on consistent basis through excellent leadership.
- Assessed knowledge and skills gaps, creating opportunities to fuel improvement.
- Introduced new opportunities for team building and communication, resulting in better team performance.
- Helped to reduce staff turnover rates by driving improvements in team culture, transparency and cohesion.
Head of International Business Development
Everbridge
London, City of London
01/2017 - 02/2023
- Led cross-functional teams in development and execution of global business strategies.
- Designed strategy to win new business and maximise selling opportunities among existing clients, achieving lucrative results.
- Influenced key decision-making and established trust with stakeholders.
- Drew on understanding of key markets to push development of business strategies.
- Coached team to build client relationships and exceed sales targets.
- Predicted possible positive and negative effects of proposed business developments to guide strategy development.
- Introduced new technologies into team workflows to boost output efficiency and accuracy.
- Identified opportunities to drive business growth, diversification and expansion.
- Consistently exceeded revenue targets through new account development.
- Collaborated with finance teams to develop and manage international budgets.
- Drove global market expansion initiatives, identifying and capitalising on business opportunities.
- Conducted market research to assess and respond to international market trends.
- Led teams to consistently achieve service-level agreement standards.
- Coached staff to smash sales targets and maximise revenue.
Senior Business Development Manager
Microdec
Brentwood, Essex
03/2016 - 01/2017
- Influenced key decision-making and established trust with stakeholders.
- Designed strategy to win new business and maximise selling opportunities among existing clients, achieving lucrative results.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
- Drew on understanding of key markets to push development of business strategies.
- Consistently exceeded revenue targets through new account development.
- Prepared and delivered winning client proposals, business presentations and sales pitches to C-level executives.
- Closed complex, lucrative deals with new customers using strategic sales and negotiation tactics.
Account Director
LaunchPad Recruits
London, City of London
01/2015 - 03/2016
- Applied consultative sales approach to understand client needs and objectives.
- Brought strategic concepts to life in tangible, effective programs.
- Achieved and surpassed financial targets for account, including revenue and pipeline targets.
- Delivered high level of service to clients to maintain relationships for future business opportunities.
- Presented compelling business pitches with high success rate.
- Opened up new markets and revenue streams with strategic research and analysis.
- Secured sales growth by leveraging leads and existing customer base.
Account Manager
Yell
London, City of London
05/2014 - 01/2015
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
- Increased client satisfaction, implementing strategic account plans to foster growth.
- Monitored customer trends and account performance to proactively identify and rectify challenges.
- Cultivated strong rapport with clients and stakeholders to support long-lasting partnerships.
- Generated KPI reports to illustrate overall performance.
- Addressed account inquiries and provided updated data from CRM software.
- Identified and qualified new sales leads, conducting market research to reach new sectors.
- Met and exceeded established quotas for client satisfaction and account growth.
- Represented company at industry events, networking to increase client engagement and identify new opportunities.
Divisional Sales Manager
JobServe
Colchester, Essex
04/2010 - 04/2014
- Responsible for all new business revenue within the group as well as account managing key accounts including Dell, Microsoft, PWC, JP Morgan, Tesco, Sainsbury, Michael Page, Robert Hath, Adecco, Reed, Hays
- Responsible for hitting revenue figures of over £250000 personally and over £1 million as a team per month
- From day 1 for 10 months never failed to exceed target and as a result promoted to Team Leader following 180% to target financial year performance
- Lead a new business sales team of 24 people to achieve over 150% of yearly target and promoted to Divisional Manager as a result
- Managed Corporate/Ad Agency/SME teams to achieve over 170% to target for year
- Responsible for the day to day running of the JobServe sales team
- Monthly/quarterly/yearly staff reviews performed
- Ran weekly and monthly sales meetings
- Interviewed and trained new staff
- High level client meetings attended
- Account managed some of the largest corporate & Recruitment Agency accounts globally
- Proactively remained hands on leading by example bringing new accounts on board.
Regional Sales Executive
Brake Bros
London, City of London
01/2009 - 03/2010
- Fostered positive relationships with customers to enhance loyalty and retention.
- Built long-term relationships with customers and generated referrals from existing clients.
- Analysed industry and competitor trends to enhance sales strategy.
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Managed client relationships from early stages of sales process through to post-sales
- Established and maintained positive, profitable client relationships through superb communication.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
- Generated new leads and opportunities to maximise revenue.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Maintained awareness of latest industry trends, product knowledge and sales techniques.
- Understood customer needs to craft exceptional sales journeys.
- Unearthed new target markets, prospective clients and key sector decision-makers.
Field Sales Executive
Newsquest Media
12/2007 - 01/2009
- Responsible for promoting and selling advertising space in motoring magazine Auto Exchange
- Finding areas in market to promote and increase income through building relationships with new and existing customers
- Strict weekly deadlines met and exceeded
- 1 day per week in office appointment making
- 4 days per week on road visiting customers.
- Navigated assigned territory to expand client network.
- Tailored solution-focussed approaches to tackle common obstacles in selling process and maximise sales productivity.
- Attended meeting and sales events to learn latest developments.
- Confidently presented sales pitches to clients to negotiate complex deals.
Account Manager
Axa Insurance
04/2006 - 12/2007
- Responsible for promoting Axa products to panel of Insurance brokers across the South West
- Finding areas in market to promote and increase income through building relationships with new and existing brokers
- Responsible for over £15 million of business across 12 months
- 1 day per week in office appointment making
- 4 days per week on road visiting customers.
- Oversaw account portfolio to deliver top-quality account services.
- Met and exceeded established quotas for client satisfaction and account growth.
- Represented company at industry events, networking to increase client engagement and identify new opportunities.
- Increased client satisfaction, implementing strategic account plans to foster growth.
Field Sales Executive
Trader Media Group
London, City of London
02/2004 - 03/2006
- Strengthened existing customer relationships to generate new business opportunities with various industries.
- Established short-term and long-term goals with team to meet sales targets.
- Tailored solution-focussed approaches to tackle common obstacles in selling process and maximise sales productivity.
- Devised long-term plans and thoughtfully prioritised workload to achieve sales success.
- Visited existing customers to acquire repeat orders and increase sales.
- Focused reporting, sales strategies and Key Performance Indicators (KPIs) targets to promote future objectives and wider strategy.
- Confidently presented sales pitches to clients to negotiate complex deals.
- Strategically implemented winning sales strategies to achieve and exceed personal and team targets.
- Managed regional key accounts across UK to add to portfolio.
- Navigated assigned territory to expand client network.
- Consistently delivered sales and revenue targets, regularly surpassing departmental sales forecasts.
Proprietor
CM Insurance
Hornchurch, Havering
01/2002 - 01/2003
Development Manager
First Quote Insurance
Epping, Essex
01/2000 - 01/2002
Underwriter/Training Officer
Equity Red Star Insurance
Brentwood, Essex
01/1996 - 01/2000
Telephone Sales Executive
Eagle Star Insurance
Plymouth, Devon
01/1988 - 01/1996
Skills
- Communication Skills
- Sales Management
- Knowledge of Salesforce, SalesLoft, Outreach, Lusha, Zoom, Drift, Marketo
- Team Building
- Strategic Planning
- Leadership
- Marketing
- Social Media Marketing
Timeline
EMEA SDR Manager
Bazaarvoice
03/2023 - Current
Head of International Business Development
Everbridge
01/2017 - 02/2023
Senior Business Development Manager
Microdec
03/2016 - 01/2017
Account Director
LaunchPad Recruits
01/2015 - 03/2016
Account Manager
Yell
05/2014 - 01/2015
Divisional Sales Manager
JobServe
04/2010 - 04/2014
Regional Sales Executive
Brake Bros
01/2009 - 03/2010
Field Sales Executive
Newsquest Media
12/2007 - 01/2009
Account Manager
Axa Insurance
04/2006 - 12/2007
Field Sales Executive
Trader Media Group
02/2004 - 03/2006
Proprietor
CM Insurance
01/2002 - 01/2003
Development Manager
First Quote Insurance
01/2000 - 01/2002
Underwriter/Training Officer
Equity Red Star Insurance
01/1996 - 01/2000
Telephone Sales Executive
Eagle Star Insurance
01/1988 - 01/1996
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