Chris Moss
BANBRIDGE,County Down
Summary
Safety-focused Senior Cabin Crew member, skilled at leading safe operations on Short-Haul/Domestic flights.
Excellent reputation for keeping operations running smoothly and effectively.
A customer and team-focused manager with over 10 years of experience.
Great passion for Travel Industry and an asset to my company as we work together to achieve goals.
Overview
15
15
years of professional experience
Work History
Senior Cabin Crew Member
Emerald Airlines UK -Aer Lingus Regional
Belfast City Airport
2022.09 - Current
- Ensure smooth running of the cabin, serving as a facilitator between cabin crew and flight-deck.
- Follow company regulations and rules to promote a safe environment for travellers and employees.
- Conduct pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security and on-time performance.
- Contribute to providing excellent customer service at all times.
- Prepare and submitted flight reports regarding issues or concerns to management.
- Address questions and resolve issues and complaints.
Cabin Crew Manager
Easyjet
Belfast International Airport
2013.05 - 2022.08
- Support and lead team members to ensure safety and on time performance.
- Create a good first impression by giving a friendly welcome to our customers and assist during boarding the aircraft.
- Help increase company revenue by delivering onboard sales through bistro and boutique services.
- Overcome difficulties and solve problems that may arise.
Travel & Foreign Exchange Consultant
Thomas Cook Retail
Newry
2008.07 - 2013.04
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel bookings.
- Working as part of a sales team to maximise store profits and achieve sales targets.
Education
Some College (No Degree) - Travel & Tourism - Hospitality & Catering
Southern Regional College
Banbridge, Down09.2004
9 GCSE - C Grade And Above - English, Maths, Science, French, Geography, History
Banbridge High School
Banbridge, Down09.2002
Skills
- Self Motivated
- Good Communication/Interpersonal skills
- Team Leader
- Excellent Knowledge of Operational standards and procedures
Accomplishment
- Awarded Travel & Tourism student of the year 2004
- Nominated and attended EasyJet Spirit Awards 2016 - company recognised hard work and going extra mile for a select number of employees across the business.
- January 2023 - Crew Excellence Award - Emerald Airlines UK.
Other information
Holder of full driver's license
UK Passport Holder
Timeline
Senior Cabin Crew Member
Emerald Airlines UK -Aer Lingus Regional
2022.09 - Current
Cabin Crew Manager
Easyjet
2013.05 - 2022.08
Travel & Foreign Exchange Consultant
Thomas Cook Retail
2008.07 - 2013.04
Some College (No Degree) - Travel & Tourism - Hospitality & Catering
Southern Regional College
9 GCSE - C Grade And Above - English, Maths, Science, French, Geography, History
Banbridge High School
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