Chris Monga
Dagenham,Barking and Dagenham
Summary
Results-driven professional with extensive experience in office, customer service , luxury goods and inventory management. Proven expertise in dealing with customers, sorting & organizing goods to optimize sales opportunities. Recognized for exceptional attention to detail and a strong commitment to accuracy, I excel in fast-paced and corporate environments.
Demonstrated ability to prioritize tasks efficiently, fostering teamwork and effective communication across all levels of an organization. I possess proven leadership skills and a positive attitude toward meeting objectives. Eager to learn new skills, I am dedicated to contributing to the success of a forward-thinking organization such as yours.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work history
Stock specialist
Prada group (MIU MIU Selfridges)
02.2024 - Current
- Managed the flow of unsellable and damaged products
- Prepared the flow of E-Commerce orders (Prada.com or e-Tailors) making sure to guarantee the required service levels
- Day-to-day management of goods receipt and storage in line with company procedures and criteria, preparing products to be brought to the sales floor and in special areas while optimizing the timing efficiency
- Supported the Stock Manager in optimizing and rationalizing all available spaces (in collaboration with the Store Manager and the Store Operations Manager)
- Participated in the organization and execution of the Physical and Cycle Inventories of the finished product and accessory locations (packaging / stationery and Engineering materials) respecting the company timing
- Ensured that the company guidelines are adopted in the event of theft, especially in terms of communication and documentation produced.
- Coordinated with other departments to manage overstock issues effectively.
Stock controller
GUCCI new bond street (Flagship store)
02.2023 - 03.2024
- Managed inventory in line with Gucci standards utilising LUCE technology
- Managed store to store transfers (including international stores) on daily basis using Fiori
- Tracked stock changes and updated sales team to optimise client service effectiveness
- Assured the right product flow tracking through SAP system
- Conducted weekly inventory checks with RFID and SAP systems, resolving issues promptly
- Handled customers shipment nationally & internationally in a timely manner using DHL, FAST and Absolutely system
- Kept a keen interest in the Luxury industry, market trends including Kering's brands as well as others.
Senior Stock controller
Calvin Klein regents streets (Flagship store)
06.2019 - 01.2022
- Directed day-to-day stockroom activities during line manager's leave
- Trained new team members
- Excelled in customer service delivery
- Coordinated with sales team to manage high-demand products effectively, minimising out-of-stock situations.
- Handled damaged goods effectively; coordinated with suppliers for replacements while simultaneously updating related records.
- Maintained an excellent product knowledge
- Managed stock transfers, online orders as well as delivery operation
- Conserved the stock inventory in a perfect condition and well organised
- Processing stock count every two weeks using Radio-frequency identification system (RFID) and ensuring any discrepancies are reported directly to the line manager
- Assured the right product flow tracking through SAP system
- Handled customers Refunds as well as orders
- Ensured sales team had updated information on product changes and new arrivals
Stock controller
JD SPORTS Flagship store
10.2017 - 01.2018
- Ensured returns, shop transfers, and e-commerce deliveries met guidelines and deadlines
- Deliver all back of house operations, in line with the highest standards of efficiency and effectiveness
- Assure every product as a Security tag before going on shop floor
- Dealing with products replenishment and stock activities.
- Maintained neat and clean store areas in line with health and safety policies.
Concierge
Hilton London Wembley Hotel
06.2016 - 12.2016
- Maintained professional demeanour whilst dealing with difficult situations.
- Facilitated efficient check-ins and check-outs for seamless guest transitions.
- Delivered exceptional service to VIP guests, exceeding expectations.
- Responded swiftly to guest inquiries, ensuring satisfaction.
- Worked closely with hotel staff to ensure consistent communication flow.
- Handled complaints professionally, resolving issues promptly.
Education
BSC computer Forensics - computing
Middlesex university
London 08.2017 - 05.2021
A Levels -
The Urswick school Sixth form academy
09.2013 - 05.2017
GCSEs -
The Urswick School - A Church of England Secondary School
LondonSkills
- Self-motivation
- Attending / punctuality
- Positive attributes
- Inventory management
- Stock rotation
- Loss prevention techniques
- Goods receiving
- Product knowledge
- Customer service
- Fast-Paced work adaptability
- Stockroom organisation
- Inventory audits
- Loss prevention
- Shipment tracking
Accomplishments
- In my previous role, I played a key role in organizing our annual Financial stock take, ensuring it met the highest standards. Through effective planning, clear communication, and efficient time management, my team and I successfully exceeded our previous record by 5%. This achievement not only reflects my dedication and my team's but also contributed significantly to our organization's overall success.
I am confident that my skills, experience, and dedication make me the ideal candidate for this role. I'm excited about the opportunity to contribute and drive success together.
Languages
French
Upper intermediate
English
Native
References
References available upon request.
Software skills
- SAP
- RFID
- FIORI
- LUCE
- Microsoft excel
STRENGTHS
- Fast paced
- Flexibility
- Adaptability
- Team work
- Drive
- Creativity
- Time management
- Attention to detail
- Dependability
hobbies
- Technology
- Real estate
- Physical sports
- Playing football
- Reading articles
Timeline
Stock specialist
Prada group (MIU MIU Selfridges)
02.2024 - Current
Stock controller
GUCCI new bond street (Flagship store)
02.2023 - 03.2024
Senior Stock controller
Calvin Klein regents streets (Flagship store)
06.2019 - 01.2022
Stock controller
JD SPORTS Flagship store
10.2017 - 01.2018
BSC computer Forensics - computing
Middlesex university
08.2017 - 05.2021
Concierge
Hilton London Wembley Hotel
06.2016 - 12.2016
A Levels -
The Urswick school Sixth form academy
09.2013 - 05.2017
GCSEs -
The Urswick School - A Church of England Secondary School
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