Chris Mokolatsie
Coventry
Summary
Skilled and experienced Business Development and Relationships Manager with 7+ years of experience in new business development and public sector health and social care commissioning in the voluntary sector. Successfully spearheaded the development of new income streams and services in 2023 and expanded organisational footprint to new areas. Bringing expertise in end-to-end project management of tendering process, and contract negotiation, along with excellent interpersonal communication, relationship-building and partnerships.
Results-driven and proactive leader with a demonstrated record of accomplishment in meeting growth and revenue objectives.
Overview
28
28
years of professional experience
Work History
Business Development Manager
Epilepsy Society
08.2023 - Current
- Established relationships with key decision-makers within health and social care commissioning to promote growth and retention
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations
- Managed accounts to retain existing relationships and grow share of business
- Built relationships with health and social commissioners to establish long-term business growth opportunities
- Identified and pursued valuable business opportunities to generate new income streams and improve the bottom-line profit of care services
- Reached out to potential customers via telephone, email, and in-person inquiries
- Achieved growth goals and expansion targets by cultivating and securing new customer relationships and partnerships
- Generated new business with marketing initiatives and strategic plans.
Business and Partnerships Development Manager
British Red Cross
05.2022 - 07.2023
- Developed and maintained relationships with local authority and NHS health and social care commissioners to support new business opportunities
- Developed and implemented business strategies to achieve business goals and stay competitive
- Monitored and analysed business performance to identify new business opportunities and developed appropriate strategies and adjustments to growth plans
- Negotiated contracts with commissioners including making proposals for new services and expansion of existing ones to increase income
- Increased number of new services as well as retaining existing one and consolidated market share and maintained priority geographical foot print
All Age Disability Coordinator
Dudley Metropolitan Borough Council
06.2019 - 04.2022
- Managed and monitored Covid-19 grant funding reporting of over XX voluntary sector organisation in in 2021 and 2022 oversight support to social care providers to comply with grant conditions including Covid pandemic control in care homes grants
- Provided technical support on grant funding reporting requirements including responding to providers' inquiries.
- Monitored the provision of health checks for over xx under 18 residents with disabilities and ensured they were registered with GP.
- Managed and maintained the disability database of XX under 18 residents with disabilities
- Worked with interdisciplinary teams to integrate health checks in services and meet service delivery goals.
Business Development Manager
Transparent Care
07.2018 - 05.2019
- Responsible for business development in the north of England and the Midlands and developing a strong pipeline of new business opportunities, partnership opportunities and leads
- Proactively developing strategic networks and forging relationships with commissioners in both the local authority and CCGs and other senior decision-makers in health and social care commissioning
- Project managing end-to-end tendering and bid work for the company in West Midlands and North England, including taking responsibility for all call-offs from frameworks
- Communicating with potential customers in various platforms the company’s value propositions and how these meet the requirements of local authorities and NHS commissioners
- Managing relationships with key customers of the company in local councils and NHS including making proposals and presentations for new business
- Quality assuring all tender submissions, proposals and bids ensuring that the package of support offer reflects the company’s quality standards and agreeing on cost in consultation with the Operations Director.
- Established relationships with key decision-makers within customer's organization to promote growth and retention
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
- Generated new business with marketing initiatives and strategic plans
- Reached out to potential customers via telephone, email, and in-person inquiries
- Negotiated and closed long-term agreements with new clients in assigned territory
- Monitored market trends and competitor activities to identify areas of potential opportunity
- Performed client research and identified opportunities for account growth, account penetration and market expansion
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies
- Managed accounts to retain existing relationships and grow share of business
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers
- Built relationships with customers and community to establish long-term business growth
- Compiled and analyzed data to determine approaches to improve sales and performance
Business Development Manager
Action on Hearing Loss
03.2017 - 06.2018
- Secured multiple residential social care contracts from local authority contracts across the West Midlands through framework agreements and residential placement and writing compelling proposals to the commissioner
- Project managed the end-to-end bid development process and all tendering and bid work for the organisation in the midlands ensuring submissions of compelling offer that meets service requirements in the tender
- Writing compelling tender responses that reflect the attractiveness of the organization’s offer and competency to deliver of the contract and meet requirements
- Developing effective working relationships with operational managers and service managers to ensure proposals and responses reflect accurately the organization’s offer and address the commissioner’s needs in the tender
- Established effective working partnerships with statutory agencies in health and social care and NHS in the West Midlands
- Established effective business relationships with funders, service commissioners and health and social care professionals including negotiating contractual arrangements
- Keeping a watching brief on developments in health and social care commissioning.
- Monitored market trends and competitor activities to identify areas of potential opportunity
- Performed client research and identified opportunities for account growth, account penetration and market expansion
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies
- Managed accounts to retain existing relationships and grow share of business
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit
- Established relationships with key decision-makers within customer's organization to promote growth and retention
- Reached out to potential customers via telephone, email, and in-person inquiries
- Generated new business with marketing initiatives and strategic plans
- Negotiated and closed long-term agreements with new clients in assigned territory
Day Opportunities Services Manager
New Directions Rugby
07.2016 - 02.2017
- Managed the day-to-day operations of a day activities service for people with learning disability ensuring that our customers were happy with their choice of activities
- Managing all staff and relief support workers and volunteers working at the centre, ensuring adequate leadership support
- Ensure the implementation of the service to deliver successfully against contractual obligations and meet the required outcomes
- Ensuring that service provides personalized support that enhances service user independence
- Ensuring the safety of the service in line with industry governance standards, and internal quality standards framework
- Managed the service contract with the local authority ensuring delivery of service is in line with contractual agreements
- Providing enabling leadership and staff management support to one team leader and seven support workers.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Analyzed service reports to identify areas of improvement.
- Monitored service staff performance and provided feedback for improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Provincial Program Manager
Centre for Communication Impact
02.2016 - 06.2016
- Responsible for the development and management of CCI grant programmes in KwaZulu-Natal province in South Africa and ensuring that grantees deliver programming in line with grant conditions and USAID as our primary donor
- Overseeing the grant management process delivery of two non-profit organizations sub-grantees in the province including monitoring programme implementation, assessment of progress and reporting to CIC head office in Pretoria., due diligence and decision making to ensure informed and accurate grant allocation
- Overseeing the Centre for Communication Impact’s (CCI) provincial office in the province and identifying potential new grant programmes in the province to address identified themes by CIC and USAID in South Africa
- Managing provincial relationships with USAID and US government representatives in the province, Provincial Department of Health and CIC head office personnel, ensuring timely and effective grant management and programme implementation reporting
- Maintaining regular contact with implementing non-profit organisations partners and providing technical support about planning, implementation and monitoring of activities or facilitating capacity training by CIC.
- Met with project stakeholders on regular basis to assess progress and make adjustments
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors
- Interacted with customers and clients to identify business needs and requirements
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives
- Facilitated workshops and conducted one-on-one training to educate team members
- Leveraged project management processes and tools to define and execute projects
- Identified program obstacles and communicated possible impacts to team
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients
- Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution
- Managed and supervised administrative and daily program operations, complying with policies and regulations
- Established milestones and objectives based on input from functional areas and stakeholders
- Managed multiple strategic projects with numerous sub-projects or workstreams
- Coached team members on productivity strategies to accomplish challenging goals
- Devised creative solutions to critical customer and user needs
Senior Service Manager: Health and Social Care
British Red Cross
01.2014 - 12.2014
- Responsible for writing business proposals for new business to commissioners including making pitches to local authority and NHS commissioner in London
- Building and managing relationships with both local authority and CCG commissioners in different boroughs across London
- Responsible for new business and growth of health and social care services for the organization across London
- Managing contracts for commissioned adult social care services and negotiating for new and existing contracts
- Project managing end-to-end tendering and proposal submission work, ensuring that tender submissions are to the required organizational standards and meet the requirements of the tender
- Keeping a watching brief on developments in health and social care commissioning and briefing the Head of Service accordingly including scoping areas to identify unmet needs for people with sensory loss and additional needs.
- Met with customers to discuss service needs and offer available solutions
- Met with customers to discuss service needs and develop effective and practical solutions
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
- Developed and maintained positive relationships with customers to build rapport and trust
- Maintained records of service transactions and customer feedback for future reference
- Monitored service staff performance and provided feedback for improvement
- Hired, trained and supervised team of service staff members to meet business goals
- Implemented strategies to increase customer service satisfaction ratings
- Analyzed service reports to identify areas of improvement
- Resolved customer complaints in professional and timely manner
- Set aggressive targets for employees to drive company success and strengthen motivation
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Streamlined and monitored quality programs to alleviate overdue compliance activities
- Established team priorities, maintained schedules and monitored performance
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
- Leveraged data and analytics to make informed decisions and drive business improvements
- Managed senior-level personnel working in marketing and sales capacities
- Developed detailed plans based on broad guidance and direction
- Controlled resources and assets for department activities to comply with industry standards and government regulations
- Defined clear targets and objectives and communicated to other team members
Service Manager: Health and Social Care
British Red Cross
12.2011 - 12.2013
- Writing proposals for new services and new business opportunities and identifying and securing new business and growth
- Responsible for business development in North London monitoring tender portals and supporting proposals writing and presentation of pitches to commissioners
- Managed the operations and service delivery in different locations including five contracts with a budget of £185,000 per annum ensuring that service achieved set cost recovery targets
- Ensuring the viability of services by retaining and successfully negotiating the annual renewal of contracts between 2012 and 2014
- Monitoring service performance, collating and analysing of monthly service data and preparing quarterly and annual reports
- Managing staff and volunteers and leveraging resources internally to retain skilled staff
- Raising organization profile and external representation in North London.
Event first aid Coordinator
British Red Cross
09.2010 - 04.2011
- Coordinating events booking with event organizers and ensuring there are appropriate first aid cover resources required
- Managing the invoicing of events booked and overseeing payments made for the event supported
- Establishing and developing a new and viable event first aid service at the branch in Coventry and growing a solid client base in the area
- Improving service accessibility by providing a local contact for clients increasing the number of bookings and income for the organization
- Improving lines of communication about events and providing support to ambulance crews and volunteers providing first aid services at the booked events to meet clients’ needs.
- Gathered and organized materials to support operations
- Entered data, generated reports, and produced tracking documents
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures
- Used job-related software to draft and finalize written correspondence and documentation
- Participated in workshops and in-service meetings to enhance personal growth and professional development
- Tracked records, filed documents and maintained communication between clients to manage office activities
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Implemented project management techniques to overcome obstacles and increase team productivity
Director: HIV/AIDs Programme
University of KwaZulu-Natal
07.2005 - 06.2010
- Implemented the HIV and AIDs strategy of the University of KwaZulu across five campuses for both students and staff
- Managing the SRH and HIV/AIDS health programmes at five campuses of the University of KwaZulu-Natal and monitoring and reporting on progress to senior management of the University
- Identifying collaborative opportunities and leveraging support from local government and mutually beneficial relationships and partnerships with local non-governmental organisations and private Companies
- Managing internal and external stakeholder relationships including attending district, provincial and national meetings with the Department of Health (DOH), HESA, and other stakeholders
- Developing partnerships with other tertiary institutions to share learning and best practice
- Managing physical resources of the AIDS programme in all five offices and remote management of staff
- Identifying opportunities and making funding applications from local and international donors and organisations and writing funding applications and proposals.
- Managed daily operations while overseeing multiple locations to foster increased productivity
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals
- Formed strategic partnerships and connected with potential clients to drive business development
- Evaluated company documentation to verify alignment with regulatory requirements
- Monitored expenditures to mitigate risk of overages
- Drafted and distributed reports to assist board members with critical business decisions
- Leveraged professional networks and industry knowledge to strengthen client relationships
- Established departmental performance goals and provided feedback for underperforming areas
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings
Deputy Director: Media Relations
Provincial HIV/AIDs Action Unit
07.2001 - 06.2005
- Developing and planning media and communication strategies for the Unit and the provincial Department of Health and implementing them through the use of local print and electronic media
- Establishing good working relationships with the media contacts and the press
- Negotiating periodic radio advertising spots and advertorials on local print and electronic media including local community radio stations
- Arranging media tours of the press and increasing editorial coverage of the work of the unit
- Managing media inquiries as the official spokesperson of the HIV/AIDS Unit for five years.
- Oversaw corporate communications and branding strategies for consistency and quality
- Liaised between organization and affiliates and managed networking relationships with funders, partners and vendors
- Worked closely with management to provide effective assistance for specific aspects of business operations
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures
- Partnered with educators to instruct and mentor students with developmental and physical disabilities
- Led team of [Number] [Type] professionals in special projects and daily operations
Senior Reporter
Sunday Tribune Newspaper
01.2001 - 06.2001
- Working as a journalist reporting news and entertainment events with an interest in health stories
- Conducted telephone and face-to-face interviews and collaborated with other reporters jointly writing stories and going on assignments together as a team
- Developed good working relationships with different stakeholders within the company and the editorial team as well as external ones with government and public officials, and non-governmental organisations.
- Created articles on wide range of topics such as [Topic], [Topic] and [Topic]
- Established and maintained contacts with variety of government offices, public agencies and community organizations
- Partnered with media executives to produce compelling stories
- Assigned topics and events to junior reporters and managed schedules
- Maintained current understanding of events from local level up to international news
- Reviewed, edited, and headlined work of less experienced reporters
- Conducted live and taped interviews to obtain information
- Researched and produced daily news reports
- Developed and deepened relationships with useful sources
- Wrote and submitted accurate, engaging, and fact-checked stories
- Investigated important community issues and put together well-received reports
- Stayed up-to-date with current events and trends to stay ahead of competition
- Adhered to ethical and legal standards to maintain credibility and trust with audiences
- Attended press conferences, court hearings and special events to stay conversant with current news
- Built strong relationships with sources to gain access to exclusive information
- Communicated with and responded to audiences to build trust and enhance impact of news coverage
- Responded quickly to emergencies and other breaking news stories
- Developed and maintained network of contacts to facilitate story development
- Developed stories by researching facts and tracking down sources
- Collaborated with other journalists and departments to produce well-rounded and comprehensive news coverage
- Edited stories for accuracy and clarity
Editor & News Editor
Echo Newspaper
07.1996 - 12.2000
- Managing the newsroom and the production of paper weekly and ensuring that deadlines are met
- Edited all new stories for publications for the week including writing opinion pieces
- Chaired daily diary meetings, monitoring the progress of writing stories and deciding on new leads and tips for stories.
- Determined readiness of written pieces, made changes, and approved final versions for publication
- Reviewed articles for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards
- Prepared, rewrote, and edited pieces to improve readability and impact
- Led and managed multiple projects from conceptual stage through to launch
- Adhered to Associated Press and internal style guidelines, educating staff on standards
- Managed team of writers and junior editors to deliver accurate and engaging content
- Developed and maintained pool of expert field sources
- Collaborated with graphics department to develop and implement visual elements
- Pitched content strategies and managed asset acquisition
- Selected and edited photos for use in diverse projects
- Devised attention-grabbing headlines and summaries to increase clicks and engagement
- Checked reference sources to verify dates, facts and statistics
- Communicated directly with writers to collaboratively assess work and guide editorial improvements
- Collaborated with writers and graphic designers to develop content schedules and plan workflows
- Supported publication by helping develop layouts and collaborating with production teams
- Selected relevant images to accompany content for maximum impact
- Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content
- Edited and reviewed content for grammar, spelling and punctuation
- Developed and maintained editorial standards for content
- Acquired in-depth knowledge of content areas to provide effective edits
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines
- Edited and revised wide array of content for accuracy, clarity and consistency
- Drove accuracy of content through careful proofreading and fact-checking
- Established and implemented workflows to streamline editing processes
- Conducted editorial meetings with staff members to collaborate and review proposed publication suggestions
- Suggested improvements to content to enhance quality and accuracy
- Researched topics to create accurate and engaging content
- Wrote and created content for various topics and mediums
- Delegated and tracked each staff member's assignments and deadlines
- Provided concise and constructive editorial feedback to writers to improve article and story writing
- Collaborated with writers, designers and other editors to deliver content of highest quality
- Conceptualized, pitched, assigned and monitored stories from origination to publication
- Reported to editor-In-chief about news articles for print, daily staff happenings, and creation of company newsletter
- Sought out stories by pursuing other news organizations information periodically and either assigned or wrote stories according to strict timelines
- Monitored breaking news for information on incidents, events, and topics of interest to quickly assign coverage to staff
- Interviewed sources and developed relationships with informants to obtain vital information for stories
- Trained [Number] junior staff members on compelling breaking news stories, style guidelines and organization procedures
Education
Skills
- Pipeline Management and Lead Generation
- Business Development and Tendering management
- Partnerships and Relationship Building
- Relationship building and management
- New Business Development
- Competitor Monitoring
- Business Intelligence and Analysis
- Verbal and written communication
- Proposal and Bid Writing
- Team Collaboration
- Negotiations
References
Available on request.
Accomplishments
- Accomplished [result] through [action].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] through effectively helping with [Task].
- Brought in [Number] new customers in [Year], with a total value of $[Amount].
Timeline
Business Development Manager
Epilepsy Society
08.2023 - Current
Business and Partnerships Development Manager
British Red Cross
05.2022 - 07.2023
All Age Disability Coordinator
Dudley Metropolitan Borough Council
06.2019 - 04.2022
Business Development Manager
Transparent Care
07.2018 - 05.2019
Business Development Manager
Action on Hearing Loss
03.2017 - 06.2018
Day Opportunities Services Manager
New Directions Rugby
07.2016 - 02.2017
Provincial Program Manager
Centre for Communication Impact
02.2016 - 06.2016
Senior Service Manager: Health and Social Care
British Red Cross
01.2014 - 12.2014
Service Manager: Health and Social Care
British Red Cross
12.2011 - 12.2013
Event first aid Coordinator
British Red Cross
09.2010 - 04.2011
Director: HIV/AIDs Programme
University of KwaZulu-Natal
07.2005 - 06.2010
Deputy Director: Media Relations
Provincial HIV/AIDs Action Unit
07.2001 - 06.2005
Senior Reporter
Sunday Tribune Newspaper
01.2001 - 06.2001
Editor & News Editor
Echo Newspaper
07.1996 - 12.2000
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