Chris Mensah
St. Albans,Hertfordshire
Summary
Self driven and aspiring business analyst with real hands on experience helping build Glomens from grounds up to an established place where people can find products which fits their needs. I supported data driven decisions, improved process ands learned how a business grows from the inside in which I was faced with difficult tasks in isolation and as a team but this helped me grow and face the challenges of what a growing business face. Alongside this I gained strong customer service skills from working part time and full time working jobs through my teenage years, through my university years and till after graduating with a business management degree. I am well equipped to work in different sectors of any business whether it is to jumpstart my career in business analytics or at an entry level in sales as I enjoy meeting business partners and communication with them to meet and achieve goals and success.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
Junior business analyst
Glomens
St. Albans, hertfordshire
07.2016 - Current
- Assisted in project management for successful completion of initiatives.
- Enhanced business process efficiency by mapping and analysing workflow.
- Improved decision-making capabilities with thorough data analysis.
- Conducted SWOT analyses to identify potential business opportunities.
- Gathered and analysed market data for informed strategic planning.
- Coordinated cross-functional teams to enhance overall team performance.
- Boosted productivity by developing effective business reports.
- Built business from Groundup to become an established source for African goods & groceries.
- Identified departures from agreed-upon procedures and standards and helped close gaps.
- managed multiple customers at a time was able to increase sales by 10 % as of recent
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Designed innovative strategies to overcome competitive market challenges.
Online shopper
Sainsburys
Colchester, Essex
03.2025 - 07.2025
- Boosted repeat business by providing exceptional customer service at all times.
- Worked meticulously to ensure order accuracy, reducing return rates significantly.
- Assisted customers in finding products, leading to increased sales.
- Maintained up-to-date knowledge of product information and promotions with regular training sessions.
- Ensured optimal food quality by maintaining food and groceries at proper temperature, in accordance with food and safety standards.m
- Worked quickly to pack orders and minimise product damage or shifting.
- Picked items for customer orders with focus on piece quality.
- Recommended alternatives for outdated, expired and out of sock products.
- Followed company standards and paid careful attention to customer requests.
Nightshift assistant
Sainburys
St. Albans, Hertfordshire
07.2023 - 10.2023
- Cleaned work area, promoting a tidy environment.
- Coordinated with morning staff for successful shift handovers.
- Followed company policies whilst dealing with customer complaints or issues.
- Conducted end-of-shift cleaning to maintain store hygiene standards.
- Assisted in stock replenishment for seamless operations.
- Responded swiftly to any potential safety hazards, maintaining high safety standards.
- Addressed customer queries to enhance their shopping experience.
- Managed product displays to increase visual appeal and sales.
- Ensured safe environment by routinely patrolling premises.
- Collaborated with team members for efficient shift transitions.
- Assisted customers in locating products, saving their time and effort.
- Improved customer satisfaction with prompt and courteous service.
Ocado Customer Service Team
Ocado Group
Luton , Bedfordshire
09.2025 - 11.2025
- Completed customer orders with speed and accuracy.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
- Applied positive customer service approach to increase satisfaction levels.
- Successfully delivered on tasks within tight deadlines.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Science - business management
University of Essex
Colchester 10.2021 - 07.2025
Affiliations
- Football
- Reading fiction & non fiction
- Watching real life documentaries
Languages
English
Proficient (C2)
Twi
Proficient (C2)
Timeline
Ocado Customer Service Team
Ocado Group
09.2025 - 11.2025
Online shopper
Sainsburys
03.2025 - 07.2025
Nightshift assistant
Sainburys
07.2023 - 10.2023
Bachelor of Science - business management
University of Essex
10.2021 - 07.2025
Junior business analyst
Glomens
07.2016 - Current