Chris Maude
Cramlington,Northumberland
Summary
Telecommunications Technician with 26 years of experience in installation, maintenance, and repair of telecommunication systems. Specialises in customer satisfaction through effective troubleshooting and system integration. Proven ability to manage large-scale projects while maintaining high-quality service standards.
Overview
26
26
years of professional experience
Work history
Field-Based telecommunications technician
Daisy Communications
Nelson, Lancashire
08.2022 - Current
- Facilitate installation and upkeep of Daisy Hosted Voice (Gamma) solution for North of England and Scotland customers.
- Implemented Horizon Contact for NHS, ensuring seamless integration with EMIS and SystmOne patient records.
- Provide thorough end user training.
- Service and restore NEC and Panasonic systems for PBX clientele.
- Proficiency in HiHi phone system subsequent to Daisy and 4com merger.
- Repaired malfunctioning equipment to restore services swiftly.
- Coordinated effectively with other departments to deliver integrated solutions that meet client needs.
- Repaired cable infrastructures to restore function and limit customer connection issues.
- Assisted in planning and execution of large-scale telecommunication projects for successful completion ahead of schedule.
- Kept up-to-date with emerging telecom technologies, enhanced service offerings consequently.
- Provided customer support through troubleshooting and resolving technical issues efficiently.
Field-Based telecommunications technician
Communicate Better
Warrington, Cheshire
03.2020 - 08.2022
- Configured and managed Horizon hosted telephony alongside NEC PBX systems.
- Performed emergency repairs on telecom equipment to minimise disruption of services..
- Conducted routine inspections of telecommunication infrastructure for preventive maintenance.
- Configured and managed Unify WiFi solutions
Senior Telecoms Technician
Local Telecom Service
Clifton Moor, York
10.2016 - 03.2020
- Install and programme Panasonic NS and NSX telephone systems, including terminating extensions, lines and CAT5/6 cables. Further integrating phone systems onto customer's existing networks and call logging and recording software.
- Commissioning ADSL, FTTC and FTTP services, programming and managing customer routers and firewalls.
- Investigating and clearing customer faults using various diagnostic tools both on site and when covering the support desk in the office.
- Tasked with managing customer's migrations onto more modern, replacement kit including set up of failover in the event of future kit or service failure.
- I managed the company's hosted offering and had over 70 customers registered and using the system with over 250 handsets all with individual programming requirements and permissions.
Technical Support Engineer
Trust Distribution
Heywood, Lancashire
05.2010 - 10.2016
- Provide desk based technical support and fault finding, internally and to dealer telephone engineers installing NEC, Panasonic and Mitel telephone systems. Specifically: NEC - XN120, Aspire, SL1100, SV8100, SV9100, IP Dect, MyCalls, Desktop Suite Panasonic - TDA 15, 30, 100, 200 & 600, NCP500 & 1000, KX-TVM50 & 200 Voicemail, NS700, NS1000, KX-TE 308 & 824, Mitel MiVoice250, CSM
- Raised technical support tickets not only internally but with all manufacturers too and managed these in line with company and manufacturers SLAs.
- Made site visits with engineers, new to particular systems, to offer help and assistance.
- Carried out the role of Technical Trainer on the NEC XN120, SL1100 and SV8100, running installation and programming overviews.
Technical Support Engineer
Rocom Group
Wetherby, West Yorkshire
02.2000 - 05.2010
- Provide technical support on: NEC - XN120, Aspire, SV8100, Voicemail, MyCalls, Panasonic - KX-TDA 15, 30, 100, 200 & 600, NCP500 & 1000, KX-TVM50 & 200 Voicemail, KX-TE 308 & 824 Samsung - Officeserv 7100, 7200, 7400, 7030 and SVMi Voicemail.
- Carried out the role of Technical Trainer on the NEC XN120, SL1100 and SV8100, running installation and programming overviews.
Education
BTEC Diploma - Business
York Technical College
York 01.1990 - 01.1990
GCSE - Chemistry
York Sixth Form College
York 01.1988 - 01.1988
O Levels - English, Mathematics
Nunthorpe Grammar School
York 01.1987 - 01.1987
Skills
- Knowledge of ip protocols
- Resilient under pressure
- Customer Focused
- LAN/WAN
- WiFi
- FTTP
- FTTC & ADSL
- Firewalls
- Fault investigation, diagnostics and solving
- Hosted PBX
- Telecom systems installation
Affiliations
- I relax watching sport and going to see live music. I'm also a collector of vinyl records.
Timeline
Field-Based telecommunications technician
Daisy Communications
08.2022 - Current
Field-Based telecommunications technician
Communicate Better
03.2020 - 08.2022
Senior Telecoms Technician
Local Telecom Service
10.2016 - 03.2020
Technical Support Engineer
Trust Distribution
05.2010 - 10.2016
Technical Support Engineer
Rocom Group
02.2000 - 05.2010
BTEC Diploma - Business
York Technical College
01.1990 - 01.1990
GCSE - Chemistry
York Sixth Form College
01.1988 - 01.1988
O Levels - English, Mathematics
Nunthorpe Grammar School
01.1987 - 01.1987