Chris Hilby
Milton Keynes,United Kingdom
Summary
Seasoned professional in advisory roles, with career focus on strategic decision-making. Capable of formulating impactful strategies and driving their implementation, using unique skills in data analysis, stakeholder engagement, and problem-solving. Demonstrate prowess in turning business theory into practical solutions, resulting in sustainable business growth and success.
Overview
7
7
years of post-secondary education
35
35
years of professional experience
Work history
Senior Account Executive
Accuris Technology
London
12.2021 - Current
- European Sales Manager, based in Milton Keynes, UK
- Https://hubs.la/Q03CWI0
- Ensured seamless service delivery through efficient project coordination.
- Implemented targeted marketing strategies to drive brand awareness and profitability.
- Participated in networking events, establishing valuable industry contacts.
- Managed a portfolio of key accounts, fostering long-term business relationships.
Senior Sales Executive
S&P Global
New York, USA
01.2022 - 01.2024
- European Sales Manager, based in Milton Keynes, UK
- Http://www.spglobal.com
- Achieved sales targets by building strong business relationships.
- Managed client portfolios for business growth and expansion.
- Resolved customer issues, ensuring high level of satisfaction.
- Developed new accounts with innovative marketing strategies.
Sales Executive
IHS Markit Engineering & Product Design
Snohomish, USA
01.2018 - 01.2022
- Based in Snohomish, Washington state, USA
- Http://www.ihsmarkit.com
- Identified new business opportunities that enhanced growth potential of the company.
- Elevated brand awareness for significant market influence through strategic sales campaigns.
- Championed cross-selling initiatives to maximise sales volume and profit margins.
- Prioritised important tasks effectively under pressure situations ensuring seamless operations during peak times.
- Generated training programs for global corporations
Principal Advisor, Customer Solutions Manager
IHS Markit Engineering & Product Design
Snohomish, USA
01.2014 - 01.2018
- Based in Snohomish, Washington, USA
- Oversaw budget allocations ensuring optimal resource utilisation.
- Assessed organisational needs and identified areas for improvement.
- Mediated negotiations, fostering stronger relationships with key stakeholders.
- Conducted in-depth market analysis for informed decision making.
- Conducted training with all engineering disciplines along with buyers sellers and intellectual property
- Companies include Boeing, Northrop, Raytheon, BAE and Leonardo
Senior Customer Support Manager
IHS Markit Engineering and Product Design
Snohomish, USA
01.2002 - 01.2014
- Based in Snohomish, Washington, USA
- Managed complex customer issues, resulting in high-level resolution rates.
- Introduced innovative solutions for increased process efficiency.
- Enhanced customer satisfaction with effective problem-solving strategies.
- Developed a comprehensive training programme for improved team performance.
Customer Support Manager
IHS Markit Engineering and Product Design
Snohomish, USA
01.1992 - 01.2002
- Based in Snohomish, Washington, USA
- Developed protocols, leading to more efficient resolution processes.
- Handled escalated complaints, resulting in satisfied repeat customers.
- Maintained high service standards through a structured monitoring system.
- Provided corporate training and developed the courses based on customers requirements
Education
Master of Business Administration - Marketing
City University of Seattle
United States 03.1989 - 06.1992
Bachelor of Science - Psychology, with Business Management
Washington State University
01.1984 - 01.1988
Skills
- Data analysis, customer analytics, computer program management, enterprise software management, cloud computing, and training skills sales and product management, and strategic sales planning and processing new business development, solution development, and sales skills Account management and cross-functional team leadership competitive analysis, process improvement skills New business lead identification and generation, business intelligence, strategic partnership building, and professional service provision skills exceptional communication, public speaking, business strategy, and time management skills
- Market trends anticipation
- Revenue growth initiatives
- Influential communication
- Sales cycle management
References
References are available on request.
Personal interests and hobbies
Having been a keen golfer and team sports player at university and throughout my career, I like to keep fit by swimming, taking part in aquarobics, and doing yoga. I also enjoy reading, bird watching, and traveling.
Awards
2024-2025: President's prize. Awarded lifetime membership of the Accuris Presidents Club for exceptional international sales performance, 2022-2023: Accuris President's prize for exceptional international sales performance, 2020-2021: Accuris President's prize for exceptional national sales performance
Experience and skills
Experienced in customer relationship management (CRM) and service. Exceptional ability in communication, with experience in public speaking, and training. Experience in working in digital transformation, sales prospecting, contract negotiation, and growth-oriented sales and competitive differentiation for the effective diversification and inclusion of business strategies.
Timeline
Senior Sales Executive
S&P Global
01.2022 - 01.2024
Senior Account Executive
Accuris Technology
12.2021 - Current
Sales Executive
IHS Markit Engineering & Product Design
01.2018 - 01.2022
Principal Advisor, Customer Solutions Manager
IHS Markit Engineering & Product Design
01.2014 - 01.2018
Senior Customer Support Manager
IHS Markit Engineering and Product Design
01.2002 - 01.2014
Customer Support Manager
IHS Markit Engineering and Product Design
01.1992 - 01.2002
Master of Business Administration - Marketing
City University of Seattle
03.1989 - 06.1992
Bachelor of Science - Psychology, with Business Management
Washington State University
01.1984 - 01.1988