Chris Heeley
Manchester
Overview
2
2
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Duty Manager
The Food Warehouse
Manchester, Lancashire
08.2021 - Current
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Trained employees in essential job functions.
- Oversaw Online operations with team of 6 personnel.
- Oversaw in store operations with team of 10 personnel.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Set goals for department and supported employees in meeting expectations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in the hiring process for Online operations
- Assisted in hiring interviews
- Made daily cash deposits to company bank.
- Traced back specific cash transactions to origins.
- Performed accurate balancing of all receipts and transactions.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Set up, tested and balanced registers for front-end employees.
- Investigated financial inconsistencies to solve discrepancies and reported to manager.
- Prepared bank deposits and corporate cash shipments.
Online Picker
The Food Warehouse
Manchester, Lancashire
07.2020 - 08.2021
- Followed orders precisely for correct items, sizes and quantities.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Maintained store assets with effective loss prevention strategies.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Worked productively with customers to meet order requirements and service expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maximized efficiency by scanning items quickly and completing as many as 4 orders per hour.
- Tracked substitutions and informed customers of changes.
Education
BTEC - Electrical and Electronic Engineering
Bury College
Bury 09.2020 - 08.2022
GCSE -
Castlebrook High School
Unsworth, BUR 09.2015 - 08.2020
Skills
Quality assurance
Written and oral communication
Service management
Staff scheduling
Negotiation
Customer assistance
Customer Relations
Time management skills
Programming
Hardware and software installation
Software Development
Technical Support
Web Security
Project Management
Innovative
Timeline
Duty Manager
The Food Warehouse
08.2021 - Current
BTEC - Electrical and Electronic Engineering
Bury College
09.2020 - 08.2022
Online Picker
The Food Warehouse
07.2020 - 08.2021
GCSE -
Castlebrook High School
09.2015 - 08.2020
Hobbies
From a young age, I have always been interested in IT both the using and creating of software. This interest has only grown since then, I often create projects that either solve a problem that I have or, just to pass the time.
For every other project, I will switch programming languages as a challenge to learn something new and, to see if the outcome is up to par with something of a language I was more familiar with. I will often experiment with new methods of doing the same thing as another way to further my knowledge of the language.
Hobbies
From a young age, I have always been interested in IT both the using and creating of software. This interest has only grown since then, I often create projects that either solve a problem that I have or, just to pass the time.
For every other project, I will switch programming languages as a challenge to learn something new and, to see if the outcome is up to par with something of a language I was more familiar with. I will often experiment with new methods of doing the same thing as another way to further my knowledge of the language.