Chris Hamilton
Annbank,Ayr
Summary
Driven Team Member enhancing work environments through effective interpersonal skills and motivation. Delivered key project conclusions and met timelines through strong communication and collaboration. Committed to fostering continuous improvement and operational success.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work history
Assistant operations manager
Teleperformance Ltd.
Glasgow, Glasgow City
2017.05 - Current
- Supported Operations Manager by providing actionable feedback and leading operational projects to drive improvements.
- Facilitated strong multi department relationships to improve operational communication within an operation of 500 FTE.
- Managed client incidents and stakeholder relationships to enhance service delivery.
- Regularly adaptable to working hours dependant on workload demand.
- Delivered increased customer satisfaction scores (NPS) by reviewing operational efficiencies and leading teams to target quick wins.
- Fostered positive work environment through leadership strategies focused on teamwork and leveraging individual skillsets.
- Demonstrated ability to respond swiftly to rising client demands and requests.
Team Manager
Teleperformance UK
Kilmarnock, East Ayrshire
2013.03 - 2017.05
- Led a team of 15 FTE within different contact centre lines of business.
- Provided consistent leadership to maintain high levels of team performance and satisfaction.
- Cultivated an inclusive environment to enhance team dynamics.
- Conducted performance evaluations to identify areas of improvement.
- Addressed customer complaints promptly, ensuring customer satisfaction and retention.
- Ensured adherence to company policies through regular compliance and internal audits.
- Maintained up-to-date knowledge of industry trends, enabling informed decision-making processes.
Tent Erector
Mar-Key Group
Bournemouth, England
2012.01 - 2013.02
- Erected semi permanent structures for corporate and sporting events around the UK. These varied in size with the largest 30m x 120m.
- Assisted site foreman in managing project activities and facilitated effective communication among team members while serving as a key point of contact for clients during events.
- Used critical thinking to break down problems, evaluate solutions and make decisions to ensure projects were completed in a timely manner
- Worked flexible hours, including nights, weekends, and bank holidays, to ensure project completion aligned with client demands.
- Maintained faultless hygiene standards by cleaning work areas and site equipment before, during, and after events.
Education
HND Sports Coaching - Sports
Glasgow College of Nautical Studies
Glasgow 2001.08 - 2002.06
Skills
- Knowledge of lean principles
- Time management & organisation
- Teamwork & collaboration
- Leadership & adaptability to change
Affiliations
- Enjoy staying healthy though walking and regular gym visits.
- Also enjoy reading again more recently as my children get older.
Timeline
Assistant operations manager
Teleperformance Ltd.
2017.05 - Current
Team Manager
Teleperformance UK
2013.03 - 2017.05
Tent Erector
Mar-Key Group
2012.01 - 2013.02
HND Sports Coaching - Sports
Glasgow College of Nautical Studies
2001.08 - 2002.06