Customer Service Representative
RAC
07.2010 - 12.2024
Chris Hall
Leisure/ Retail/ Sales
Bury,BUR
Timeline
Sales Manager
Simon Jersey
03.2005 - 01.2009
Sales Advisor
Lockhart Catering
06.2003 - 03.2005
Purchasing Manager
Alpha Flight Catering
05.1978 - 01.1998
Chethams
Purchasing Coordinator
Radisson
Work History
Purchasing Coordinator
Radisson
- Maintained complete documentation and records of all purchasing activities.
- Reviewed purchase orders for accuracy and compliance with company policies before approval, minimizing errors and potential disputes.
- Contacted each vendor and recorded information regarding price, availability and quality of products.
- Created purchase orders and had each signed by production managers.
Customer Service Representative
RAC
07.2010 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Manager
Simon Jersey
03.2005 - 01.2009
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Sales Advisor
Lockhart Catering
06.2003 - 03.2005
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
Purchasing Manager
Alpha Flight Catering
05.1978 - 01.1998
- Enhanced inventory management efficiencies through introduction of just-in-time procurement system.
- Implemented sustainable purchasing practices, contributing to company's environmental responsibility goals.
- Streamlined procurement processes for increased efficiency and reduced lead times.
- Implemented policies to reduce cost and eliminate waste.
- Managed supplier relationships to ensure timely delivery of products and services.
- Conducted regular research to identify trends and cost saving opportunities.
- Analyzed market trends and adjusted procurement strategies accordingly for optimal results.
- Collaborated with internal stakeholders to create timely and accurate purchase orders.
- Created purchasing policies and procedures that complied with company standards and regulatory requirements.
- Evaluated supplier performance through regular audits and assessments, ensuring compliance with quality standards and contractual terms.
- Established long-term agreements with strategic suppliers, securing favorable pricing and delivery terms.
- Adjusted procedures to maximize department effectiveness.
- Developed risk management strategies to mitigate potential disruptions in the supply chain.
- Sourced vendors, built relationships, and negotiated prices.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Monitored and evaluated vendor performance to determine compliance with quality standards.
- Facilitated resolution of vendor disputes and discrepancies.
- Improved supplier reliability and performance with rigorous evaluation and feedback mechanisms.
- Reduced order processing time by automating purchase orders and invoicing systems.
Overview
47
47
years of professional experience
Education
Chethams
ManchesterSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work Preference
Work Type
Part TimeWork Location
On-SiteImportant To Me
Flexible work hoursWork-life balanceCompany CulturePaid time offPaid sick leave4-day work weekSimilar Profiles
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