Chris Haggerty
Belfast
Summary
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
Work history
ARC Key Account Manager
Mitie
Craigavon, Armagh City Banbridge and Craigavon
2020.02 - Current
- Operational lead, driving performance across multiple large contracts.
- Deliver KPI targets and improvements on consistent basis through excellent leadership.
- Engage with internal and external stakeholders, whilst creating and presenting month and quarterly performance review packs.
- Analyse data to identify improvement opportunities and maximise staff efficiencies.
- Mobilized new contracts and ensured operational readiness for Go Live.
- Conduct headcount analysis as part of tender and renewal of contracts.
- Coordinated hiring, recruitment and training strategies to build successful leadership and operational teams.
- Maintained smooth-running business operations through effective communication and leadership.
- Planned and managed resources and budget to support and deliver objectives.
Operations manager
Tech Mahindra
Belfast, Antrim and Newtownabbey
2007.12 - 2019.09
- Strategically scheduled and managed 150+ staff members, maintaining high-performing business operations.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Supervised daily operations, acting as point of contact for any queries or obstacles.
- Established and communication daily priorities to guide team activities.
- Tracked and reported on KPIs, investigating variances and developing solutions to address bottlenecks or constraints.
- Managed and motivated high-performing teams for successful KPI attainment.
Team leader
Cardworks
Pittsburgh, Pennsylvania
2005.10 - 2007.10
Education
CIPD Level 3 diploma in Human Resource Practice - HR
2019.01 - 2019.07
ILM Level 5 certificate in Leadership & Management - Leadership & Management
2018.01 - 2018.11
GCSEs -
Skills
- Client relationship management
- Resource planning and allocation
- Productivity improvement
- High-pressure environments
- Process improvement strategies
- Problem-solving
- Presentations and proposals
- Competitive and trend analysis
- SMART goal setting
- Performance development planning
- Opportunities identification and creation
Timeline
ARC Key Account Manager - Mitie
2020.02 - Current
Belfast Metropolitan College - CIPD Level 3 diploma in Human Resource Practice, HR
2019.01 - 2019.07
Belfast Metropolitan College - ILM Level 5 certificate in Leadership & Management, Leadership & Management
2018.01 - 2018.11
Operations manager - Tech Mahindra
2007.12 - 2019.09
Team leader - Cardworks
2005.10 - 2007.10
La Salle Boys School - GCSEs,