Summary
Overview
Work history
Education
Skills
Timeline

Chris Haggerty

Belfast

Summary

Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.

Overview

18
18
years of professional experience
1
1
year of post-secondary education

Work history

ARC Key Account Manager

Mitie
Craigavon, Armagh City Banbridge and Craigavon
02.2020 - Current
  • Operational lead, driving performance across multiple large contracts.
  • Deliver KPI targets and improvements on consistent basis through excellent leadership.
  • Engage with internal and external stakeholders, whilst creating and presenting month and quarterly performance review packs.
  • Analyse data to identify improvement opportunities and maximise staff efficiencies.
  • Mobilized new contracts and ensured operational readiness for Go Live.
  • Conduct headcount analysis as part of tender and renewal of contracts.
  • Coordinated hiring, recruitment and training strategies to build successful leadership and operational teams.
  • Maintained smooth-running business operations through effective communication and leadership.
  • Planned and managed resources and budget to support and deliver objectives.

Operations manager

Tech Mahindra
Belfast, Antrim and Newtownabbey
12.2007 - 09.2019
  • Strategically scheduled and managed 150+ staff members, maintaining high-performing business operations.
  • Developed, recommended and implemented strategies to improve employee work quality and speed.
  • Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
  • Reduced costs and improved operations by analysing processes and customer feedback.
  • Supervised daily operations, acting as point of contact for any queries or obstacles.
  • Established and communication daily priorities to guide team activities.
  • Tracked and reported on KPIs, investigating variances and developing solutions to address bottlenecks or constraints.
  • Managed and motivated high-performing teams for successful KPI attainment.

Team leader

Cardworks
Pittsburgh, Pennsylvania
10.2005 - 10.2007

Education

CIPD Level 3 diploma in Human Resource Practice - HR

Belfast Metropolitan College, Belfast
01.2019 - 07.2019

ILM Level 5 certificate in Leadership & Management - Leadership & Management

Belfast Metropolitan College, Belfast
01.2018 - 11.2018

GCSEs -

La Salle Boys School, Belfast

Skills

  • Client relationship management
  • Resource planning and allocation
  • Productivity improvement
  • High-pressure environments
  • Process improvement strategies
  • Problem-solving
  • Presentations and proposals
  • Competitive and trend analysis
  • SMART goal setting
  • Performance development planning
  • Opportunities identification and creation

Timeline

ARC Key Account Manager - Mitie
02.2020 - Current
Belfast Metropolitan College - CIPD Level 3 diploma in Human Resource Practice, HR
01.2019 - 07.2019
Belfast Metropolitan College - ILM Level 5 certificate in Leadership & Management, Leadership & Management
01.2018 - 11.2018
Operations manager - Tech Mahindra
12.2007 - 09.2019
Team leader - Cardworks
10.2005 - 10.2007
La Salle Boys School - GCSEs,

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