Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
Work history
ARC Key Account Manager
Mitie
Craigavon, Armagh City Banbridge and Craigavon
02.2020 - Current
Operational lead, driving performance across multiple large contracts.
Deliver KPI targets and improvements on consistent basis through excellent leadership.
Engage with internal and external stakeholders, whilst creating and presenting month and quarterly performance review packs.
Analyse data to identify improvement opportunities and maximise staff efficiencies.
Mobilized new contracts and ensured operational readiness for Go Live.
Conduct headcount analysis as part of tender and renewal of contracts.
Coordinated hiring, recruitment and training strategies to build successful leadership and operational teams.
Maintained smooth-running business operations through effective communication and leadership.
Planned and managed resources and budget to support and deliver objectives.
Operations manager
Tech Mahindra
Belfast, Antrim and Newtownabbey
12.2007 - 09.2019
Strategically scheduled and managed 150+ staff members, maintaining high-performing business operations.
Developed, recommended and implemented strategies to improve employee work quality and speed.
Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
Reduced costs and improved operations by analysing processes and customer feedback.
Supervised daily operations, acting as point of contact for any queries or obstacles.
Established and communication daily priorities to guide team activities.
Tracked and reported on KPIs, investigating variances and developing solutions to address bottlenecks or constraints.
Managed and motivated high-performing teams for successful KPI attainment.
Team leader
Cardworks
Pittsburgh, Pennsylvania
10.2005 - 10.2007
Education
CIPD Level 3 diploma in Human Resource Practice - HR
Belfast Metropolitan College, Belfast
01.2019 - 07.2019
ILM Level 5 certificate in Leadership & Management - Leadership & Management
Belfast Metropolitan College, Belfast
01.2018 - 11.2018
GCSEs -
La Salle Boys School, Belfast
Skills
Client relationship management
Resource planning and allocation
Productivity improvement
High-pressure environments
Process improvement strategies
Problem-solving
Presentations and proposals
Competitive and trend analysis
SMART goal setting
Performance development planning
Opportunities identification and creation
Timeline
ARC Key Account Manager - Mitie
02.2020 - Current
Belfast Metropolitan College - CIPD Level 3 diploma in Human Resource Practice, HR
01.2019 - 07.2019
Belfast Metropolitan College - ILM Level 5 certificate in Leadership & Management, Leadership & Management