Chris Gough

Work History

Parr Facilities Management Ltd

Manchester

02.2013 - Current

Developing long-term relationships with a my clients base, connecting with key business executives.
Liaise between customers and cross-functional internal teams and our resource base to ensure the timely and successful delivery of our services according to customer needs
Manage and develop client accounts to initiate and maintain favourable relationship with clients, whilst seeking new opportunities to increasing client revenue.
Be the primary point of contact and build long-term relationships with all our client base to ensure confidence
Match client communication style through email, phone, online presentations, screen-share and 1-2-1 meetings
Ensure the timely and successful delivery of our works according to customer needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics including managing budgets for tasks and insuring works are completed within budget and to a high standard
Update internal and external CAFM system so client have visibility of job performance and progression
Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

PHS Compliance

Golborne, Wigan

05.2012 - 02.2013

Ensure that all PPM jobs are scheduled in to be completed with agreed target
Management of engineer schedule includes monitor time travel and non-productive time
Deal with day-to-day operational issues with engineers

Plum Products Ltd

01.2011 - 02.2012

Assisting the DC Supervisor in the administration of the inbound and outbound DC operation ensuring performance met the agreed KPI
Administering an efficient and effective order picking, checking and despatch process
Producing Excel daily/weekly/monthly reports on picking performance, stock, warehouse value and stock adjustment activity for the DC and distributing them to the relevant parts of the business
Maintaining the WMS system ensuring orders were arranged in priority order and distributed to the relevant person thus ensuring these orders were picked correctly and distributed to the customer within the service level agreement
Working closely with the Customer Services Team to ensure that all prescribed business processes are updated and maintained, making sure that time was used effectively and affectively
Contributing in daily/week/monthly DC team operations meetings covering all planning requirements of the DC and forum to gather feedback and input from DC team
Working closely with Customers Services, Account Management and Finance Teams to ensure smooth running and resolving any issues
Administering the organisation and planning of weekly stock checks and manual stock takes as required

Vodafone Ltd

Warrington

03.2001 - 11.2010

Answering incoming phone calls from Vodafone customers, offering help and advice in a variety of areas from mobile equipment to billing issues
Being aware of the diverse customer group and delivering information in a way suited to the customers' needs
Remaining calm under pressure when dealing with unhappy customers
Providing excellent customer service at all times