Chris Goodman
Oxford
Summary
Customer Success professional with 7+ years building strategic partnerships with enterprise clients, from fast-growing businesses to global household names. I'm passionate about understanding customer challenges and turning them into real value, proven by significant account growth and consistently strong retention.
I've been with a business through a private equity sale, giving me experience in adapting quickly to new structures and ways of working whilst maintaining customer focus. Naturally sociable and ambitious, I thrive on long-term relationships and get excited about making genuine impact for customers and driving growth that matters.
Overview
10
10
years of professional experience
Work History
Customer Success Manager
Boostworks
04.2018 - Current
- Look after a portfolio of 50+ enterprise accounts representing £800k in annual licence revenue, using CRM systems and customer success platforms to stay on top of engagement, track key metrics, and deliver personalised support to clients ranging from 200 to 35,000 employees
- Build long-term partnerships with major enterprise clients over 7+ years, working with high-profile names like Heathrow Airport, DHL, easyJet, and Expedia, becoming a trusted adviser who genuinely understands their business challenges and organisational dynamics
- Grow accounts significantly through smart use of data and technology, taking client relationships from £20k to over £80k+ (300% growth) by spotting the right opportunities and showing clear return on investment
- Get to the heart of customer challenges through open conversations and solid product knowledge, turning pain points into opportunities for growth while using the right tools to make sure issues get resolved quickly and smoothly
- Lead implementation and growth projects for large-scale deployments, bringing together internal teams and using project management tech to successfully launch new accounts, roll out products, and manage strategic expansions across organisations of all sizes
- Balance looking after customers with driving business growth, consistently expanding account values and keeping retention strong across a diverse portfolio that spans everything from smaller businesses to major global enterprises
Client Operations Advisor
Boostworks
04.2017 - 04.2018
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
Customer Service Representative
Boostworks
11.2015 - 04.2017
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Wheatley Park
OxfordSkills
- Research and due diligence
- Negotiation
- Sales management
- Customer account management
- Key accounts development
- Customer retention
- Customer service
- Strategic planning
- CRM software
- Pipeline development
- Cross-functional coordination
- Customer relationship building
Timeline
Customer Success Manager
Boostworks
04.2018 - Current
Client Operations Advisor
Boostworks
04.2017 - 04.2018
Customer Service Representative
Boostworks
11.2015 - 04.2017
High School Diploma -
Wheatley Park
Sports - Cricket and Golf
I've spent my whole life playing all kinds of sport from Football, Rugby to Squash & Tennis but my two main loves are Cricket and Golf. My love to Cricket even took me to play in Australia when I was 19.
Hobbies
Outside of work, I'm all about staying active and exploring. Sport is a big part of my life, particularly cricket, which I've been fortunate enough to play all around the UK as well as travelling to Brisbane, Australia to play out there. I love experiencing new places, trying different foods, and immersing myself in new cultures. I bring that same curiosity and openness to everything I do, always eager to learn and grow from new experiences.