Chris Gilboy
Banks, Southport,Lancashire
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
2
2
years of post-secondary education
Work history
Branch manager
Screwfix
Aintree, Liverpool, Sefton
10.2012 - Current
- Oversaw daily operations to ensure high levels of customer satisfaction.
- Resolved customer complaints swiftly, maintaining an average NPS of over 85%.
- Managed inventory control processes to maintain optimal stock levels.
- Trained and mentored staff to improve their skills and productivity.
- Maintained compliance with health and safety regulations within the branch.
- Coordinated with other branches for seamless service delivery.
- Fostered a positive work environment, improving overall team morale for a team of 15-20.
- Conducted regular performance reviews for continuous employee development.
Sales Consultant
Carphone Warehouse
Preston, Lancashire
08.2007 - 10.2012
- Presented product demonstrations and training sessions to customers, showcasing features and benefits.
- Mentored junior sales staff on best practices and effective sales techniques.
- Nurtured leads into successful conversions, boosting overall sales figures.
- Built strong relationships with customers, resulting in repeat business.
- Yielded higher sales revenue through upselling techniques.
- Assisted customers through entire sales process to ensure satisfaction.
- Listened to customer problems, objections and concerns, offering tailored solutions.
Assistant manager
Game
Preston, Lancashire
12.2001 - 08.2007
- Coordinated staff training sessions to improve customer service skills and product knowledge.
- Assisted in managing daily operations ensuring compliance with company policies and standards.
- Mentored junior staff members providing guidance and support to foster professional growth.
- Managed daily operations to ensure smooth running of the shop floor.
- Implemented promotional strategies for increased footfall during holiday seasons.
- Handled customer complaints effectively, restoring trust in our brand.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Created a positive work environment, resulting in higher employee morale.
Education
NVQ Level 4 - Leadership and Management
City & Guilds
Preston 11.2017 - 11.2018
NVQ Level 2 - Accounts
Southport College
Southport, Sefton 09.1999 - 08.2000
GCSEs -
Christ The King Catholic High School
Southport, SeftonSkills
- Customer relations
- Business development
- Staff management
- Branch operations
- Sales techniques
- Recruitment and training
- Performance monitoring
- KPI management and goal setting
Affiliations
- Live Music
- 3d Printing
References
References available upon request.
Timeline
NVQ Level 4 - Leadership and Management
City & Guilds
11.2017 - 11.2018
Branch manager
Screwfix
10.2012 - Current
Sales Consultant
Carphone Warehouse
08.2007 - 10.2012
Assistant manager
Game
12.2001 - 08.2007
NVQ Level 2 - Accounts
Southport College
09.1999 - 08.2000
GCSEs -
Christ The King Catholic High School