Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

chris Ferguson

Pittenweem,United Kingdom

Summary

Experienced Store Manager with keen focus on driving sales and customer satisfaction. Transformed underperforming stores into top revenue generators by implementing innovative merchandising strategies and fostering team collaboration. Known for improving stock turnover and reducing operational costs through streamlined processes and staff training.

Overview

11
11
years of professional experience
2
2
years of post-secondary education

Work history

Store manager

Mountain Warehouse
St Andrews, Fife
06.2020 - Current
  • Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
  • Led training sessions for new employees, equipping them with necessary skills and knowledge.
  • Upheld health and safety regulations within the premises to ensure a safe shopping environment.
  • Coached underperforming employees improving their job performance significantly.
  • Maintained an organised stock room for easy accessibility of goods.
  • Coordinated promotional events, creating greater brand awareness within the local community.
  • Managed store inventory to ensure adequate stock levels at all times.
  • Tracked sales targets regularly, adjusting strategies as necessary for maximum profitability achievement.
  • Solved customer complaints efficiently whilst maintaining high standards of service delivery,.
  • Conducted regular staff appraisals for performance improvement opportunities identification,.
  • Monitored market trends closely for competitive advantage in pricing strategies,.
  • Developed a positive team culture, resulting in increased staff satisfaction and lower turnover rates.
  • Ensured cleanliness of shop premises, presenting a professional image to customers.
  • Enhanced customer service by training staff in effective communication and problem solving.
  • Handled employee grievances promptly and fairly, maintaining morale within the workforce.
  • Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
  • Managed stock within set minimum and maximum levels to serve customers without over-extending finances.

Assistant manager

Mountain Warehouse
Edinburgh
06.2019 - 06.2020
  • Handled stock control duties diligently preventing overstocking or shortages.
  • Minimised inventory loss for improved profit margins.
  • Monitored sales performance regularly adjusting strategies as required.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Conducted team meetings on a regular basis, promoting open communication within the team.
  • Improved customer service by implementing new procedures and protocols.

Assistant manager

hmv
Carlisle, Cumbria
02.2015 - 06.2019
  • Assisted in recruitment process to build an effective workforce.
  • Developed strong relationships with suppliers, ensuring timely delivery of products.
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation.
  • Implemented promotional strategies for increased footfall during holiday seasons.
  • Delegated tasks to team members efficiently improving overall productivity.
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Handled stock control duties diligently preventing overstocking or shortages.
  • Maintained high standards of store cleanliness, enhancing shopping experience for customers.
  • Streamlined store operations with efficient scheduling.
  • Handled customer complaints effectively, restoring trust in our brand.

Education

Diploma of Higher Education - Business administration

City of Glasgow College
Glasgow
09.1996 - 06.1998

Skills

  • Customer-focused approach
  • Working as part of a team
  • Health & safety orientated
  • Physically fit

Affiliations

  • Reading, walking,

Timeline

Store manager

Mountain Warehouse
06.2020 - Current

Assistant manager

Mountain Warehouse
06.2019 - 06.2020

Assistant manager

hmv
02.2015 - 06.2019

Diploma of Higher Education - Business administration

City of Glasgow College
09.1996 - 06.1998

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chris Ferguson