CHRIS EVANS
Peterborough
Summary
Driven engineering professional with experience in advanced manufacturing and technical sales. Proven success in identifying customer needs, developing solutions, and closing deals. Excels in troubleshooting complex systems, customer demonstrations, and customer training. Demonstrated ability to foster collaborative relationships with a wide range of customers and stakeholders to maximize sales and customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cloud Solutions Architect
Bracknell Forest Council
11.2023 - Current
- Cloud Strategy Development: Work closely with IT leadership to define and implement a cloud strategy aligned with the council's goals. This includes selecting cloud services, defining standards for cloud adoption, and identifying migration opportunities.
- Architecture Design: Create scalable, reliable cloud architectures for various council services. This involves choosing appropriate cloud providers, configuring virtual networks, storage solutions, and databases, and implementing multi-cloud or hybrid cloud setups as required.
- Security and Compliance: Develop and enforce security protocols and compliance policies to protect sensitive data, particularly resident information. This might involve setting up identity management, encryption, and access control across cloud platforms.
- Cost Optimization: Analyze cloud usage and implement strategies for cost savings. This could include rightsizing resources, using cost-monitoring tools, and advising on reserved instance options to make services more cost-effective.
- Collaboration and Support: Collaborate with different departments to understand their technology needs and provide support in adopting cloud solutions. Provide guidance and training to council staff on using cloud services effectively.
- Performance Monitoring and Troubleshooting: Implement monitoring systems to track cloud performance and troubleshoot any issues. Ensuring high availability and disaster recovery for essential council services is also key.
- Continuous Improvement: Stay updated with cloud technology advancements and recommend improvements or new services that could benefit the council's infrastructure and digital services.
Senior Cyber Customer Support Engineer
Titania
01.2023 - 12.2023
- Team Leadership and Mentorship: Lead and mentor a team of cloud application support engineers, fostering a culture of continuous learning and professional development. Provide guidance on complex issues, performance feedback, and set performance goals to ensure a high level of service.
- Incident and Problem Management: Manage high-priority incidents and escalations, ensuring swift resolution. Collaborate with cross-functional teams to address and prevent recurring issues, focusing on maintaining SLA compliance and enhancing reliability.
- Technical Oversight: Oversee technical support operations, including troubleshooting complex issues related to cloud applications. Implement best practices for diagnosing, escalating, and resolving application issues to optimize team performance.
- Training and Mentoring: Mentor junior engineers and lead training sessions on complex security support topics. Support skill development within the team by sharing insights from advanced troubleshooting cases and industry best practices.
- Process Improvement and Automation: Develop and implement support processes and automation strategies to increase efficiency and reduce response times. Continuously analyze and refine support workflows to improve productivity and quality of service.
- Stakeholder Collaboration and Communication: Act as a liaison between support teams, development teams, and clients to ensure alignment on cloud support expectations and application functionality. Provide regular status updates to stakeholders and create detailed incident reports as needed.
- Reporting and Analysis: Monitor support metrics and generate reports to analyze trends, issue types, and team performance. Use data insights
Senior Cloud Application Support Team Lead
West Northants Council
11.2022 - 12.2023
- Cloud App Support Team Lead working with and managing a team of analysts to support the council's vast application portfolio including hosting to the cloud
- Technical lead for a large number of projects for application roll out, upgrade and migration between cloud, on prem and hybrid
- Application development is also a must as the needs of stakeholders changes and adapts to meet particular needs
- Working alongside other departments for infrastructure needs and requirements, for both hardware and software
- Responsible for development, and architecting solutions to ensure efficiency and cost savings are equally met
- This has meant close collaboration with the wider business and stakeholders.
Infrastructure Cloud & Application Lead Engineer
Addison Lee
06.2019 - 11.2022
- Architecting and Designing Cloud Solutions: Develop and refine cloud infrastructure architectures that meet technical, security, and business requirements. This includes planning for scalability, high availability, and disaster recovery to ensure resilient infrastructure.
- Application Deployment and Optimization: Oversee the deployment, configuration, and tuning of applications within the cloud environment. Collaborate with development teams to support application lifecycle management and ensure optimal performance across cloud and on-premises systems.
- Infrastructure Management and Automation: Implement infrastructure-as-code (IaC) solutions to automate the provisioning, scaling, and configuration of infrastructure resources. Use tools like Terraform, CloudFormation, or Ansible to create efficient and reproducible environments.
- Performance Monitoring and Troubleshooting: Set up monitoring solutions to track infrastructure and application performance. Lead the response to issues, performing root cause analysis, and implementing preventive measures to minimize future disruptions.
- Security and Compliance: Ensure that cloud infrastructure and applications meet security and compliance standards. Implement access controls, monitor for security incidents, and collaborate with security teams to manage vulnerabilities.
- Continuous Improvement and Innovation: Evaluate emerging cloud technologies and recommend enhancements to improve system performance, cost-effectiveness, and reliability. Implement best practices to enhance cloud infrastructure operations and streamline processes.
- Documentation and Reporting: Maintain comprehensive documentation of infrastructure configurations, processes, and changes. Provide regular reports on system performance, incidents, and improvement initiatives for stakeholders.
IT Security Lead
Associated British Foods
05.2017 - 06.2019
- Successfully delivered the IT security, maintenance, and patching of over 3,000 servers spread across the various businesses within the ABF environment
- Product Champion for Symantec to ensure that servers were protected
- Implemented a server protection roadmap as Product Champion for Symantec
- Security maintenance delivery secured using SCCM and delivering the smooth running of the server environment
- Troubleshooting the server environment became key to ensure that issues were kept to a minimum
- Including virtual servers including SQL, Active Directory and Exchange servers, to physical servers running Linux as well as cloud environments across the estate.
Cloud Server Support Analyst
Associated British Foods
04.2015 - 05.2017
- Leading the successful delivery of IT expertise to provide ownership of problems and apply analytical skills to resolve issues
- Delivery of excellent customer service through regular updates, clear explanations and keeping focus on solutions and speed of resolution, Specialist skills provided in applications support and development.
Skills
- CI/CD Pipelines
- Networking and Security
- Containerization and Orchestration
- Data Management
- Programming and Scripting
- Architecture Design
- Monitoring and Optimization
- Identity and Access management
- Network security
- Microservices architecture
- Serverless computing
- Cloud architecture design
- Infrastructure automation
Certification
- IBM Cybersecurity Fundamentals
- IBM Cloud Essentials V3
- AZ 305 Designing Microsoft Azure Infrastructure Solutions
- AZ 500 Microsoft Azure Security Technologies
- Diploma in AWS Solution Architect - Associate
- Essential Google Cloud Infrastructure: Core Services
- Introduction to TOGAF
- Network Defense Fundamentals
- Azure Network Security Ninja
- VMWare Horizon 8: Agents and Clients
LANGUAGES
Italian Proficient (C2)
References
References available upon request
Timeline
Cloud Solutions Architect
Bracknell Forest Council
11.2023 - Current
Senior Cyber Customer Support Engineer
Titania
01.2023 - 12.2023
Senior Cloud Application Support Team Lead
West Northants Council
11.2022 - 12.2023
Infrastructure Cloud & Application Lead Engineer
Addison Lee
06.2019 - 11.2022
IT Security Lead
Associated British Foods
05.2017 - 06.2019
Cloud Server Support Analyst
Associated British Foods
04.2015 - 05.2017
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