Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
StoreManager

Chris Evans

Eastbourne

Summary

Motivated Manager with vast experience of managing large teams with a proven track record of success across the retail industry. Deputised for the Regional Controller managing 24 managers directly and 900+ team members. Advisor to managers on policies and procedures relating to disciplinaries and hearing of any grievances raised. Training, Development & Succession for 24 stores. Experience in New Store Operations across the southern region. Currently seeking new work opportunity due to company closure, looking for the right prospect to bring current expertise and skill set to a well-established brand in an upper management position.

Overview

26
26
years of professional experience

Work history

Operations manager

Morrisons
South Coast
01.2024 - Current
  • Supervised daily operations, acting as point of contact for any queries or obstacles.
  • Noted employee absences and grievances, and improved team development and performance with right training.
  • Reduced costs and improved operations by analysing processes and customer feedback.
  • Established and communication daily priorities to guide team activities.
  • Minimised discrepancies by effectively training employees on best practices, policies and procedures.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.

Store Manager

Wilko
Eastbourne
12.2021 - 10.2023
  • Increased Turnover from £3m to £4.5m
  • Staffing Levels 45+
  • Decreased staff sickness from 8.6% to 0.7% during tenure.
  • Led regular staff performance reviews to provide guidance and support for individual development.
  • Provided excellent customer care through prompt complaint resolution and quality of service.
  • Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
  • Oversaw daily store cleaning and general store maintenance to keep high company standards.
  • Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.

Regional Training & Development Manager

Wilko
Gravesend
10.2016 - 12.2021
  • Turnover £4m +
  • Staffing Levels 50+
  • Deputised for Regional Manager
  • Regional Stock Availability Manager
  • Performed also as Regional Disciplinary & Grievance Manager.

Store Manager

Wilko
Tunbridge Wells
02.2016 - 10.2016
  • Performed 6 months opening program and recruitment for new store.

Store Manager

Wilko
Erith
03.2012 - 02.2016
  • Requested to move to this store by Regional Manager to develop and rebuild operation and store standards
  • Turnover £4m+
  • Staffing Levels 40+.

Store Manager

Wilko
Swanley
08.2010 - 03.2012
  • Leading up to this move undertook position of New Store Support.

Store Manager

Wilko
Bexleyheath
01.2003 - 01.2010
  • Turnover Increase £4m to £10m+
  • Staffing Levels 125
  • Developed store to be regional training store for intake of new managers.

Store Manager

Wilko
Canterbury
01.2002 - 01.2003
  • New Store
  • Development of Operation to achieve daily standards & routines.

Store Manager

Wilko
Gravesend
01.1999 - 01.2002
  • Turnover on leaving £5m+
  • Staff levels 50+
  • Developed 3 team members to management level.

Store Manager

Wilko
Barnsley/Harlow
01.1998 - 01.1999

Education

GCSEs -

Hugh Christie School
Tonbridge

Skills

  • Retail Management
  • Managing Customer Service
  • Operations Management
  • Training & Development
  • People Management including Performance Reviews
  • P&L Control
  • Payroll
  • Stock Management
  • Team Leader
  • Succession Planning
  • Disciplinaries & Grievances at Regional Level
  • Scheduling
  • Health & Safety Compliance & Training
  • Recruitment
  • Managing Business Turnover of £10m
  • Change management

Affiliations

  • Running
  • Gym Training
  • Preparing & competing in running events from 10K to ultra marathons
  • Exploring the countryside and South Downs National Park
  • Socialising with Family & Friends
  • Recently started up golf again

Timeline

Operations manager

Morrisons
01.2024 - Current

Store Manager

Wilko
12.2021 - 10.2023

Regional Training & Development Manager

Wilko
10.2016 - 12.2021

Store Manager

Wilko
02.2016 - 10.2016

Store Manager

Wilko
03.2012 - 02.2016

Store Manager

Wilko
08.2010 - 03.2012

Store Manager

Wilko
01.2003 - 01.2010

Store Manager

Wilko
01.2002 - 01.2003

Store Manager

Wilko
01.1999 - 01.2002

Store Manager

Wilko
01.1998 - 01.1999

GCSEs -

Hugh Christie School

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