Chris Evans
Eastbourne
Summary
Motivated Manager with vast experience of managing large teams with a proven track record of success across the retail industry. Deputised for the Regional Controller managing 24 managers directly and 900+ team members. Advisor to managers on policies and procedures relating to disciplinaries and hearing of any grievances raised. Training, Development & Succession for 24 stores. Experience in New Store Operations across the southern region. Currently seeking new work opportunity due to company closure, looking for the right prospect to bring current expertise and skill set to a well-established brand in an upper management position.
Overview
26
26
years of professional experience
Work history
Operations manager
Morrisons
South Coast
2024.01 - Current
- Supervised daily operations, acting as point of contact for any queries or obstacles.
- Noted employee absences and grievances, and improved team development and performance with right training.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Established and communication daily priorities to guide team activities.
- Minimised discrepancies by effectively training employees on best practices, policies and procedures.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
Store Manager
Wilko
Eastbourne
2021.12 - 2023.10
- Increased Turnover from £3m to £4.5m
- Staffing Levels 45+
- Decreased staff sickness from 8.6% to 0.7% during tenure.
- Led regular staff performance reviews to provide guidance and support for individual development.
- Provided excellent customer care through prompt complaint resolution and quality of service.
- Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
- Oversaw daily store cleaning and general store maintenance to keep high company standards.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
Regional Training & Development Manager
Wilko
Gravesend
2016.10 - 2021.12
- Turnover £4m +
- Staffing Levels 50+
- Deputised for Regional Manager
- Regional Stock Availability Manager
- Performed also as Regional Disciplinary & Grievance Manager.
Store Manager
Wilko
Tunbridge Wells
2016.02 - 2016.10
- Performed 6 months opening program and recruitment for new store.
Store Manager
Wilko
Erith
2012.03 - 2016.02
- Requested to move to this store by Regional Manager to develop and rebuild operation and store standards
- Turnover £4m+
- Staffing Levels 40+.
Store Manager
Wilko
Swanley
2010.08 - 2012.03
- Leading up to this move undertook position of New Store Support.
Store Manager
Wilko
Bexleyheath
2003.01 - 2010.01
- Turnover Increase £4m to £10m+
- Staffing Levels 125
- Developed store to be regional training store for intake of new managers.
Store Manager
Wilko
Canterbury
2002.01 - 2003.01
- New Store
- Development of Operation to achieve daily standards & routines.
Store Manager
Wilko
Gravesend
1999.01 - 2002.01
- Turnover on leaving £5m+
- Staff levels 50+
- Developed 3 team members to management level.
Store Manager
Wilko
Barnsley/Harlow
1998.01 - 1999.01
Education
GCSEs -
Hugh Christie School
TonbridgeSkills
- Retail Management
- Managing Customer Service
- Operations Management
- Training & Development
- People Management including Performance Reviews
- P&L Control
- Payroll
- Stock Management
- Team Leader
- Succession Planning
- Disciplinaries & Grievances at Regional Level
- Scheduling
- Health & Safety Compliance & Training
- Recruitment
- Managing Business Turnover of £10m
- Change management
Affiliations
- Running
- Gym Training
- Preparing & competing in running events from 10K to ultra marathons
- Exploring the countryside and South Downs National Park
- Socialising with Family & Friends
- Recently started up golf again
Timeline
Operations manager
Morrisons
2024.01 - Current
Store Manager
Wilko
2021.12 - 2023.10
Regional Training & Development Manager
Wilko
2016.10 - 2021.12
Store Manager
Wilko
2016.02 - 2016.10
Store Manager
Wilko
2012.03 - 2016.02
Store Manager
Wilko
2010.08 - 2012.03
Store Manager
Wilko
2003.01 - 2010.01
Store Manager
Wilko
2002.01 - 2003.01
Store Manager
Wilko
1999.01 - 2002.01
Store Manager
Wilko
1998.01 - 1999.01
GCSEs -
Hugh Christie School