Denise Boynes
Bonnyrigg,Midlothian
Summary
Operations manager with extensive experience in managing complex operations across diverse sectors such as vehicle hire, plant hire, hotels, and repair services. Expertise in facilities management, risk assessment, and strategic planning to drive operational efficiency and profitability. Proven track record in optimizing workflows, enhancing employee morale through development initiatives, and implementing sustainable practices aligned with corporate social responsibility. NEBOSH General Certificate and Lead Auditor ISO45001 to further enhance occupational health and safety knowledge.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Operations Manager - Garages/Distribution
ECS
Edinburgh, Midlothian
02.2023 - Current
- Oversee daily operations across sister companies, comprising vehicle hire company, plant hire, motorhome hire companie, and two repair garages.
- Examine issues affecting organisational operations and service delivery to identify root causes, compile comprehensive reports, and propose corrective actions.
- Directed operations team in daily tasks, enhancing workflow and elevating efficiency by 20%.
- Enhance employee morale and well-being by establishing positive practices focused on career development, individual job satisfaction, and overall workplace harmony.
- Oversee organisational resources to satisfy administrative and operational requirements while complying with budgetary constraints and fulfilling quality and schedule expectations.
- Evaluate performance data to discern trends, informing strategic decisions to enhance operational success.
- Nurture work environment prioritising personal responsibility, continuous improvement, and high-quality results.
- Establish and implement health and safety protocols, fostering a secure workplace environment.
- Compile statements outlining operational details and key performance indicators.
- Established business contracts, secured signatures, and organised paperwork.
- Conduct risk assessments, mitigating potential issues before they impact business operations.
- Drive company growth with a proactive mindset and results-oriented plans for business operations.
- Coordinate suppliers to negotiate contracts, securing better terms, and improving profit margins.
- Directed staff recruitment and training, building a highly skilled and motivated operations team.
Regional Operations Manager
Inntuitive
Edinburgh, Midlothian
11.2015 - 01.2023
- Overseen operations for seven hotels across Scotland.
- Directed staff recruitment and training, building a highly skilled and motivated operations team.
- Adopted sustainable practices, minimising environmental impact and strengthening corporate social responsibility.
- Identified vendors and suppliers to fulfil business requirements and negotiated terms for optimal service delivery.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Implemented strategic initiatives to enhance operational efficiency and reduce costs across the region.
- Reviewed and revised operational policies, aligning procedures with best practices and regulatory requirements.
- Coordinated with suppliers to negotiate contracts, securing better terms and improving profit margins.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Collaborated with HR to manage employee relations issues, promoting a positive work environment.
- Optimised beverage stock by monitoring monthly inventory and partnering with owner for corrective action planning to reduce expenses.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
- Conducted risk assessments, mitigating potential issues before they impacted business operations.
- Orchestrated the launch of new product lines, managing all aspects from conception to market entry.
- Facilitated communication between regional offices and headquarters to align objectives and strategies.
- Utilised technology to enhance operational processes and improve data accuracy and reporting.
- Participated in industry events and conferences to stay informed of emerging trends and best practices.
- Monitored staff performance and developed improvement plans.
- Analysed performance data to identify trends, making strategic decisions to boost operational success.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Fostered strong relationships with key stakeholders, including suppliers and clients, to support business objectives.
- Maintained facility compliance with health codes, sanitation requirements and licence regulations.
- Prepared statements detailing operational detail and key performance indicators.
- Set accurate budgets based on historical data and forecasted trends to keep operations financially sound.
- Turned corporate mandates into actionable directives for mid- and low-level staff.
- Conducted regular site visits to assess operational practices and identify areas for improvement.
- Delivered health and safety training programmes, enhancing staff competencies and awareness.
- Coordinated with external health and safety inspectors during routine evaluations.
- Implemented health and safety guidelines rigorously to prevent accidents and injuries.
Education
Certificate of Higher Education - NEBOSH
The Knowledge Academy
Edinburgh2025
Bachelor of Science - Adult Nursing
Napier University
Edinburgh, EDH2011
A-Levels - Access to Nursing
Jewel and Esk Valley
EdinburghSkills
- Team-building
- Employee training
- Health and safety
- Customer service
- Time management
- Communication skills
- Safety policy development
- Hazard control
- Safety auditing
- Inspection reporting
- Workplace inspection
- Workplace risk analysis
- Fire safety knowledge
- Hazard identification
- Incident investigation
- Team Leadership
- Process improvement
- Computer literacy
- Effective communication
- Food hygiene inspection
- Personal protective equipment
- Proactive monitoring
- NEBOSH General Certificate
- Occupational health awareness
- Critical thinking
- Risk assessment
- Operations management
Certification
- Full Driving Licence
- Lead Auditor ISO45001
Hobbies and interests
- Live Music
- Travel
- Baking
- Moto GP
Timeline
Operations Manager - Garages/Distribution
ECS
02.2023 - Current
Regional Operations Manager
Inntuitive
11.2015 - 01.2023
Certificate of Higher Education - NEBOSH
The Knowledge Academy
Bachelor of Science - Adult Nursing
Napier University
A-Levels - Access to Nursing
Jewel and Esk Valley