Chris Bonner

FOH Team Leader responsibilities:

• Led shifts to ensure smooth service and high standards while checking in guests and managing bookings.
• Answered emails and telephone calls to resolve issues swiftly.
• Providing an exceptional, fast and friendly service.
• Poured drinks for customers and managed lager barrel changes as needed.
• Provided fast and friendly service, accurately recording orders and communicating with the kitchen team.
• Strong communication with other team members to ensure the best service for customers.
• Closing duties such as restocking, cleaning the bar, wiping & relaying the restaurant, cashing the tills up and locking up (key holder).

Chef responsibilities:

• Washing, cutting and preparing food before it is cooked.
• Cooking a variety of food (fresh and frozen) to an exact specification
• Presenting food to an exact specification.
• Maintained cleanliness and hygiene in the kitchen, ensuring compliance with health standards.
• Accurately reading orders and communicating with FOH team members with regards to any customer special requests, allergies or dietary requirements.
• Washing dishes, cutlery and crockery.

• Provided exceptional, prompt, and friendly service to customers.
• Accurately recorded orders while communicating special requests to kitchen staff.
• Poured drinks and changed lager barrels as required.
• Resolved customer enquiries efficiently through emails and telephone calls.
• Maintained strong communication with team members to enhance overall service quality.
• Maintained high standards of customer service during peak times.
• Addressed issues swiftly to ensure customer satisfaction.

• Installed cutting-edge wireless alarms for easier monitoring and control.
• Ensured residents' safety by installing high-quality security alarms.
• Installed fire alarm systems following industry regulations.
• Performed routine maintenance checks on all installed devices, guaranteeing longevity and efficiency.
• Worked closely with team members to deliver projects within proposed timeline and budget constraints.
• Wore protective clothing to maintain safe working environments.
• Operated precision and power tools across varied technical tasks.

Warehouse Operative:

• Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
• Sorted materials on warehouse racks and shelves.
• Maintained clean, safe and orderly warehouse space.
• Operated forklift trucks to efficiently manage heavy loads in the warehouse.
• Collaborated on stock checking routines, provided accurate inventory updates.
• Reduced damages with careful handling and storage of fragile items.
• Inspected goods upon arrival, reported any discrepancies or damages.

Categories Manager:

• Liaised with suppliers, resolved issues related to deliveries and supplies.
• Demonstrated in-depth knowledge of products and services to effectively communicate features, benefits, and pricing to customers, driving sales and ensuring accurate support.
• Provided exceptional support to customers via email, phone, and live chat, addressing inquiries, resolving issues, and ensuring high customer satisfaction levels.
• Created, optimized, and maintained product listings across multiple platforms, ensuring consistency and accurate information.
• Managed product listings on various platforms, adapting content and structure to meet platform-specific requirements and guidelines.
• Managed the invoicing process, generating accurate invoices for customers, tracking payments, and ensuring smooth financial transactions.