Summary
Overview
Work history
Skills
Languages
Affiliations
Timeline
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Chris Bicknell

Fareham,Hampshire

Summary

Experienced infrastructure specialist with over 20 years in the IT industry. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Loyal employee, dedicated team player, proactive and hands-on in task completion.

Overview

10
10
years of professional experience

Work history

EUC Technical Specialist - Permanent

Vitality Health and Life Insurance
Bournemouth, Dorset
06.2019 - 07.2023
  • For much of the role I was solely responsible for the Microsoft Exchange system, and one of team of three responsible for Active Directory (full Office 365 environment). Before leaving the company I ensured a further team member was fully trained up on the Exchange system and all the integrated applications to ensure continuity of knowledge.
  • Diagnosed, troubleshot and resolved system issues to minimise user downtime.
  • Developed step-by-step instructional material to help train and support employees in company systems.
  • Assessed and recommended technology innovations, assisting implementation to meet business objectives.

Active Directory Consultant - Contract

DXC
Hook, Hampshire
09.2018 - 06.2019
  • Provided High Level design from an active directory perspective for new customer environment utilising Azure for all server builds (no onsite servers at all), and an existing office 365 tenant.
  • Built out proof of concept, to show customer how the end product would work.
  • Created a complete pre-production test plan for the active directory build design.
  • Worked on a migration plan, to move users from their current environments (four separate forests) into the new environment (single forest), utilising quest migration manager.

Infrastructure Analyst - Contract

Cobham
Christchurch, Dorset
09.2017 - 07.2018
  • Designed and implemented the installation of AirWatch for the company, ready for a migration to a new domain, moving from MobileIron.
  • Created full documentation for AirWatch, covering the design and management documents to user configuration documents.
  • Worked on migration pre-requisites, required for a cross forest migration, implementing a new naming standard and ensuring all attributes were ready for the migration.
  • Ran upgrade of Lync servers to Skype for Business (on-prem).
  • Successfully managed the AD side of a complete rebranding and restructuring project covering 75% of the business units within the company (~7,500 users).
  • Designed and implemented the restructuring of the AD domains to cover the rebranding exercise.
  • Re-wrote the naming standards document to cover the rebranding exercise and previously undocumented AD objects.

Messaging and Active Directory SME - Contract

Microsoft
Reading, Berkshire
01.2017 - 08.2017
  • Provided a complete overhaul of a Microsoft client’s cloud hosting (a UK provider of cloud hosting services) Active Directory management environment, including a comprehensive RBAC design, covering messaging and directory services management.
  • Collected and collated all required information from all teams and their requirements in order to create design requirements.
  • Provided client with recommendations to improve security within their Active Directory and messaging infrastructure.
  • Initiated the implementation of the AD design changes, and provided support to any issues relating to the implementation.

Office 365 SME - Contract

Hewlett Packard Enterprises
Hook, Hampshire
06.2016 - 08.2017
  • Responsible for all complex issues, and their resolution, relating to the Office 365 and the Azure Ad tenant.
  • Performed the migration of mailboxes to Exchange online and Skype for Business online environment.
  • Resolved issues relating to the migration of over 220,000 mailboxes to office 365.

Exchange migration lead/Exchange, AD consultant

Kingfisher Group
Chandlers Ford, Hampshire
04.2015 - 05.2016
  • Responsible for managing and supporting the Exchange migration for over 350 stores within B&Q in conjunction with a hardware refresh, migrating from exchange 2003 to exchange 2010, using Quest Migration Manager for exchange.
  • Designed, Installed and supported the Quest MM for exchange environment through out the migration.
  • Installed and configured a Microsoft Intune (mobile device management) system onto the Windows Azure platform for the management of over 600 newly issued Windows phones.

Exchange Online (Office 365) Escalation Engineer

Microsoft
Reading, Berkshire
08.2013 - 03.2015
  • Acted as escalation engineer for Microsoft in the Exchange online and Lync online (Office 365) environment.
  • Due to migration expertise, specialised in assisting customers to migrate their users into the Exchange Online environment.
  • Dealt with customers with 5 mailboxes up to over 1 million mailboxes in the cloud, providing a professional and courteous level of support at all times.

Skills

  • Active Directory
  • Microsoft Exchange
  • Microsoft Azure
  • AWS
  • Powershell
  • Technical issues analysis

Languages

French
Upper intermediate

Affiliations

  • Fitness and exercise
  • Beekeeping
  • Gardening for food and aesthetics

Timeline

EUC Technical Specialist - Permanent

Vitality Health and Life Insurance
06.2019 - 07.2023

Active Directory Consultant - Contract

DXC
09.2018 - 06.2019

Infrastructure Analyst - Contract

Cobham
09.2017 - 07.2018

Messaging and Active Directory SME - Contract

Microsoft
01.2017 - 08.2017

Office 365 SME - Contract

Hewlett Packard Enterprises
06.2016 - 08.2017

Exchange migration lead/Exchange, AD consultant

Kingfisher Group
04.2015 - 05.2016

Exchange Online (Office 365) Escalation Engineer

Microsoft
08.2013 - 03.2015

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