Summary
Overview
Work history
Education
Skills
Timeline
Generic

chris Baylis

Norwich,Norfolk

Summary

Encouraging manager and analytical problem-solver with experience of team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

29
29
years of professional experience
2
2
years of post-secondary education

Work history

Back of House Operations Manager

Center Parcs UK
, Suffolk
09.2016 - Current
  • To provide both operational and managerial support for all Food and Beverage departments in terms of leadership, people development, coaching and the achievement of departmental Key Performance Indicators.
  • Have full responsibility for ensuring the Health and Safety & Food Safety Policy standards are met in all areas whilst also retaining direct accountability for the Stores, CPU and Diner teams.
  • To ensure all divisional operating procedures are followed and full compliance with all internal and external audits, including liaison with the environmental health officer.
  • To promote a culture of positive and proactive communication through both one-to-one and group interactions with the teams.

Food and Beverage Operations Manager

Center Parcs UK
, Suffolk
07.2008 - 01.2016
  • Strategically scheduled and managed multiple restaurants, maintaining high-performing business operations.
  • Analysed financial data to track and achieve budget targets.
  • Aided senior leadership by recommending corrective actions and improvements to company operations.
  • Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
  • Developed, recommended and implemented strategies to improve employee work quality and speed.
  • Partnered with internal teams to develop new operating opportunities to enhance service delivery.

Restaurant Manager

The Slug and Lettuce
Norwich, Norfolk
03.2001 - 07.2008
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
  • Delivered in-depth training to customer-facing staff, promoting strong service performance.
  • Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
  • Achieved financial goals through rigorous restaurant budgeting and forecasting.
  • Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.

Restaurant and Bar Manager

Barnham Broom Hotel
Norwich, Norfolk
03.1999 - 03.2000
  • Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
  • Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.


Bar Manager

Animal Inns
Norwich, Norfolk
12.1994 - 03.1999

Education

A-Levels - Mathematics, Electronics

College of West Anglia
King's Lynn
09.1986 - 06.1988

Skills

  • Personable
  • Multi-site operations
  • Performance management
  • Maintenance planning
  • Financial and cash flow analyses
  • Policies and procedures implementation
  • High-pressure environments
  • Staff development
  • Talent management
  • Food safety management
  • Food hygiene inspections
  • Pest control

Timeline

Back of House Operations Manager

Center Parcs UK
09.2016 - Current

Food and Beverage Operations Manager

Center Parcs UK
07.2008 - 01.2016

Restaurant Manager

The Slug and Lettuce
03.2001 - 07.2008

Restaurant and Bar Manager

Barnham Broom Hotel
03.1999 - 03.2000

Bar Manager

Animal Inns
12.1994 - 03.1999

A-Levels - Mathematics, Electronics

College of West Anglia
09.1986 - 06.1988

Similar Profiles

Create profile
chris Baylis