Chris Aherne
Cardiff,South Glamorgan
Summary
Energetic Training specialist promotes learning and professional development to individuals, groups and organisations. Prepares and delivers impactful programmes, maximising interaction and participation by cultivating inclusive, safe spaces. Talented at public speaking, Approachable, encouraging and informative leader adapts to different situations and environments. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
Work history
Learning and Development Specialist
Three Mobile
UK
2021.07 - Current
- Implemented induction improvements that raised employee engagement to 90%.
- Reviewed and improved training materials within the LMS to strengthen staff knowledge.
- Delivered disc training to groups of 20-140 employees with 93% positive feedback.
- Updated and modified training syllabus to stay current with industry developments.
- Maintained knowledge of Ofcom, FCA, and HSE regulations and technology via train-the-trainer sessions.
- Adapted session delivery to match the needs of professional learners in varied environments.
- Used industry-specific knowledge techniques and methodologies to engage professionals.
- Collaborated with subject matter experts to refine and update training resources.
- Evaluated training effectiveness by producing monthly status reports in Excel.
- Produced training and supporting materials tailored to organisational requirements.
- Created a new programme qualifying 250 assistant and store manager professionals to standards.
- Tracked training programme impact against pre-established metrics.
- Facilitated workshops, meetings, and demonstrations online and offline.
- Designed training programmes to achieve key organisational objectives.
- Secured high satisfaction rates by going beyond standard support for needs.
Training Manager
Firstsource
Cardiff
2021.01 - 2021.06
- Managed and led trainers and training across Cardiff site accounts daily.
- Motivated team to deliver effective training supporting business KPIs performance.
- Collaborated with key stakeholders to design training solutions for business needs.
- Owned grad bay performance across site and reported improvement insights for key areas.
- Coordinated and owned all client and internal training across site.
- Delivered all compliance and regulatory training for business requirements.
- Produced and updated business-critical reports on performance outcomes weekly.
- Drove training performance and development through project identification design delivery evaluation.
- Managed client relationships continuously to keep service delivery aligned.
- Coordinated move to self-led remote training across site.
- Mentored team members to advance careers within department and company.
- Supervised 30 training specialists in call centre inbound and outbound departments.
- Oversaw training courses and promotion paths for professionals and leaders.
- Led training programmes implementing new agent performance management standards across 4 departments.
- Analysed employee skill levels and applied techniques to improve knowledge.
- Monitored training costs to maintain budget control throughout programmes.
L&D Training Manager
Hutchison 3G
Cardiff, CRF
2019.08 - 2020.10
- Delivered end-to-end learning solutions and support stakeholders with development needs.
- Coordinated delivery to keep learning solutions consistent and cost effective.
- Optimised learner experience for internal and external delegates during delivery.
- Produced monthly reporting covering course evaluations, uptake, and completion rates.
- Managed sales targets through financial management and motivational team leadership.
- Applied agile planning to manage 3 projects to agreed deadlines.
- Introduced interactive learning strategies to improve team productivity.
- Planned and executed career development to increase staff retention.
- Aligned training objectives with business goals for streamlined operations.
- Facilitated leadership development programmes for managerial success.
- Identified skill gaps and arranged targeted training interventions.
- Partnered with department heads to design role-specific training for better efficiency.
- Developed comprehensive training programmes to improve staff performance.
- Reviewed training materials and curriculum for alignment with standards and advancements.
Sales BDM
Lucozade Rident Suntory Ltd
Cardiff, CRF
2015.06 - 2016.01
- Raised productivity through strategic scheduling and effective time management.
- Achieved maximum user engagement for campaigns through effective communication strategy.
- Resolved customer queries through effective communication and providing step-by-step solution.
- Met operational and financial objectives across organisation, planning and executing effective strategies.
- Assessed clients' financial situations to develop strategic financial planning solutions.
- Planned cost-effective driver routes for maximum financial efficiency.
- Used exceptional planning and organisational skill to effectively manage136 + client portfolios.
Sales Manager
Hutchison 3G Mobile
Cardiff, CRF
2005.11 - 2015.05
- Evaluated Business company reports, making effective commercial decisions in stock orders and display packages for maximum profit growth.
- Managed payroll accuracy and reduced financial discrepancies through book keeping processes.
- Raised productivity through strategic scheduling and effective time management.
- Achieved maximum user engagement for campaigns through effective communication strategy.
- Used weekly stock counts to monitor and manage stock levels, achieving store stock shrink objective of 5%.
- Utilised Oracle to manage payroll for 15 staff with 100% accuracy.
Store Manager
Hutchinson Superdrug
Cardiff, CRF
2003.07 - 2005.10
- Developed team-ready environment by applying daily leadership routines and coaching.
- Maintained product presentation and service standards to elevate store reputation.
- Monitored stock levels to prevent shortages or excess inventory situations.
Education
GCSE -
Llanrumney High
Cardiff1996
Skills
- Presentation/Facilitation Skills
- Induction programmes
- Classroom expertise
- Employee training and engagement
- Training material development and design
- Project implementation
- Experienced in MS Office Word, Canva, Excel & PowerPoint
- Digital communication Zoom/Teams and Google/Digital classroom
- Situational Leadership
- Negotiation & influencing skills
- GDPR compliance knowledge
- Skills gap analysis
Timeline
Learning and Development Specialist
Three Mobile
2021.07 - Current
Training Manager
Firstsource
2021.01 - 2021.06
L&D Training Manager
Hutchison 3G
2019.08 - 2020.10
Sales BDM
Lucozade Rident Suntory Ltd
2015.06 - 2016.01
Sales Manager
Hutchison 3G Mobile
2005.11 - 2015.05
Store Manager
Hutchinson Superdrug
2003.07 - 2005.10
GCSE -
Llanrumney High
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
swipe to browse