Choudhury Amir Khasru

Addressed over 400 calls and 120 emails monthly as frontline service provider for membership team.

Acquired extensive knowledge of CIPD products, including membership and qualifications.

Cultivated relationships with stakeholders to enhance service delivery effectiveness.

Supervised administrative tasks while managing Salesforce customer relationship management platform.

Delivered exceptional service to customers on a fast-paced shop floor.

Assisted with stockroom tasks to ensure timely replenishment and achievement of sales targets.

Coordinated with retail assistants and management to optimise shop floor displays.

Analysed weekly sales reports to maximise annual turnover for the company.

Assisted clients with family and civil legal matters, handling over 100 calls monthly.

Aided clients in completing essential court forms, including C100 and N244.

Directed preparation of family court bundles in advance of hearings.

Facilitated McKenzie friend appointments to support litigants during proceedings.

Generated immigration route concepts aligned with UK legislation, bills, and policies.

Acquired in-depth knowledge of various immigration applications, including Article 8 and skilled worker routes.

Conducted client interviews to gather essential data for solicitor advice on immigration matters.

Drafted diverse emails regarding immigration applications for solicitor-client communication.

Ensured compliance with GDPR, maintaining client confidentiality and managing conflict of interest.