Summary
Overview
Work history
Education
Skills
Languages
Project- 天黑黑奇緣 Starry Night Fairyland
Timeline
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Chloe Fang Ju Shen

London,London

Summary

Dedicated and results-driven professional with diverse experience spanning customer service, legal content management, and entrepreneurship. Skilled in cross-functional collaboration, project coordination, and delivering results in dynamic environments. Adept at fostering communication between stakeholders, driving strategic innovates, and ensuring the successful execution of projects.

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Work history

Co-Founder & Marketing Director

Print Your Future Ltd
London, United Kingdom
07.2024 - Current
  • Defined the company's long-term goals and set the overall business strategy
    and direction
  • Participated in key product development decisions and drove innovation and technological advancement
  • Built and led the management team to ensure effective collaboration between founders
  • Explored new market opportunities and partnerships to drive business growth
  • Established the company's core values and culture and motivated the team to stay innovative and driven
  • Developed the company's marketing plan, including product positioning, pricing strategies, and promotional tactics
  • Shaped and maintained the company's brand identity to ensure consistency and market recognition
  • Planned and executed advertising campaigns and public relations activities to enhance brand exposure and influence

Legal Content Manager

Central News Agency
Taipei, Taiwan
05.2019 - 08.2023
  • Communicated and coordinated with officers from different governmental departments for the promulgation of laws, regulations and administrative directions
  • Translated and edited the content of the Executive Yuan Gazette before being published
  • Introduced and implemented the project "Blueprint for Developing Taiwan into a Bilingual Nation by 2030" in the National Development Council

Customer Service Specialist

MSI
Taipei, Taiwan
08.2018 - 03.2019
  • Collaborated with cross-functional teams to resolve complex customer issues promptly
  • Adapted to new CRM systems and technologies to maintain service excellence
  • Developed and delivered training sessions on emerging customer service technologies
  • Participated in agile meetings to align service goals with business objectives
  • Coordinated remote support efforts to ensure seamless customer experiences globally

Content Writer & Editor

Crowning English
Taipei, Taiwan
03.2017 - 07.2018
  • Compiled and verified teaching materials
  • Collaborated with lecturers for course content design

Subtitle Translator & Editor

Freelance
Taipei , Taiwan
01.2018 - 05.2018
  • Edited and translated subtitles of documentaries for aesthetic medicine clinics

Education

Master of Arts - International Studies and Diplomacy

SOAS University of London
London, United Kingdom
09.2023 - 11.2024

Bachelor of Arts - English Literature

Soochow University
Taipei, Taiwan
09.2014 - 06.2018

Skills

  • Project Planning & Management
  • Customer Relationship Management (CRM)
  • Conflict Resolution
  • Risk Analysis & Management
  • Technological Adaptability

Languages

Chinese (Mandarin)
Proficient (C2)
English
Proficient (C2)
Japanese
Intermediate
Korean
Elementary

Project- 天黑黑奇緣 Starry Night Fairyland

Invited by Sunrise Ensemble, a band formed by a group of talented musicians from New Zealand and Taiwan, as a host and stage manager at National Taichung Theater to oversee all technical coordination and on-site operations during stage productions, including maintaining detailed rehearsal records, managing stage cues and movement, and ensuring effective communication among departments such as lighting, sound, and costume.

Timeline

Co-Founder & Marketing Director

Print Your Future Ltd
07.2024 - Current

Master of Arts - International Studies and Diplomacy

SOAS University of London
09.2023 - 11.2024

Legal Content Manager

Central News Agency
05.2019 - 08.2023

Customer Service Specialist

MSI
08.2018 - 03.2019

Subtitle Translator & Editor

Freelance
01.2018 - 05.2018

Content Writer & Editor

Crowning English
03.2017 - 07.2018

Bachelor of Arts - English Literature

Soochow University
09.2014 - 06.2018
Chloe Fang Ju Shen