Chloe Fang Ju Shen
London,London
Summary
Dedicated and results-driven professional with diverse experience spanning customer service, legal content management, and entrepreneurship. Skilled in cross-functional collaboration, project coordination, and delivering results in dynamic environments. Adept at fostering communication between stakeholders, driving strategic innovates, and ensuring the successful execution of projects.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Co-Founder & Marketing Director
Print Your Future Ltd
London, United Kingdom
2024.07 - Current
- Defined the company's long-term goals and set the overall business strategy
and direction - Participated in key product development decisions and drove innovation and technological advancement
- Built and led the management team to ensure effective collaboration between founders
- Explored new market opportunities and partnerships to drive business growth
- Established the company's core values and culture and motivated the team to stay innovative and driven
- Developed the company's marketing plan, including product positioning, pricing strategies, and promotional tactics
- Shaped and maintained the company's brand identity to ensure consistency and market recognition
- Planned and executed advertising campaigns and public relations activities to enhance brand exposure and influence
Legal Content Manager
Central News Agency
Taipei, Taiwan
2019.05 - 2023.08
- Communicated and coordinated with officers from different governmental departments for the promulgation of laws, regulations and administrative directions
- Translated and edited the content of the Executive Yuan Gazette before being published
- Introduced and implemented the project "Blueprint for Developing Taiwan into a Bilingual Nation by 2030" in the National Development Council
Customer Service Specialist
MSI
Taipei, Taiwan
2018.08 - 2019.03
- Collaborated with cross-functional teams to resolve complex customer issues promptly
- Adapted to new CRM systems and technologies to maintain service excellence
- Developed and delivered training sessions on emerging customer service technologies
- Participated in agile meetings to align service goals with business objectives
- Coordinated remote support efforts to ensure seamless customer experiences globally
Content Writer & Editor
Crowning English
Taipei, Taiwan
2017.03 - 2018.07
- Compiled and verified teaching materials
- Collaborated with lecturers for course content design
Subtitle Translator & Editor
Freelance
Taipei , Taiwan
2018.01 - 2018.05
- Edited and translated subtitles of documentaries for aesthetic medicine clinics
Education
Master of Arts - International Studies and Diplomacy
SOAS University of London
London, United Kingdom 2023.09 - 2024.11
Bachelor of Arts - English Literature
Soochow University
Taipei, Taiwan 2014.09 - 2018.06
Skills
- Project Planning & Management
- Customer Relationship Management (CRM)
- Conflict Resolution
- Risk Analysis & Management
- Technological Adaptability
Languages
Chinese (Mandarin)
Proficient (C2)
English
Proficient (C2)
Japanese
Intermediate
Korean
Elementary
Project- 天黑黑奇緣 Starry Night Fairyland
Invited by Sunrise Ensemble, a band formed by a group of talented musicians from New Zealand and Taiwan, as a host and stage manager at National Taichung Theater to oversee all technical coordination and on-site operations during stage productions, including maintaining detailed rehearsal records, managing stage cues and movement, and ensuring effective communication among departments such as lighting, sound, and costume.
Timeline
Co-Founder & Marketing Director
Print Your Future Ltd
2024.07 - Current
Master of Arts - International Studies and Diplomacy
SOAS University of London
2023.09 - 2024.11
Legal Content Manager
Central News Agency
2019.05 - 2023.08
Customer Service Specialist
MSI
2018.08 - 2019.03
Subtitle Translator & Editor
Freelance
2018.01 - 2018.05
Content Writer & Editor
Crowning English
2017.03 - 2018.07
Bachelor of Arts - English Literature
Soochow University
2014.09 - 2018.06