Chloe Elizabeth Crumlish
Glasgow,United Kingdom
Summary
Dedicated professional with expertise in cash handling, customer service, and team collaboration. Proven ability to manage payment processing, refunds, and exchanges efficiently while maintaining high standards of cleanliness. Skilled in conflict resolution and sales-driven strategies, aiming to leverage these competencies in a dynamic retail environment.
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders.
Overview
4
4
years of professional experience
Work history
customer service assistant
Marks & Spencer
Anniesland, Glasgow City
08.2024 - Current
- Managed time efficiently during peak hours to limit customer waiting periods.
- Monitored inventory levels regularly, preventing potential stock-outs or overstocks.
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Communicated effectively with colleagues to ensure seamless service delivery.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Class room assistant placement
Barmulloch primary school
Barmulloch, West Dunbartonshire
02.2025 - 04.2025
- Created an inclusive learning environment by promoting respect and empathy among students.
- Promoted positive behaviour within the classroom setting, enhancing overall learning experience.
- Managed classroom resources effectively, ensuring accessibility for all pupils.
- Assisted in lesson planning, resulting in engaging class sessions.
- Supported teachers by preparing classroom materials.
- Accompanied students on field trips for safety and logistic support.
- Prepared visual aids for effective teaching techniques.
customer service assistance
Marks & Spencer
Bishopbriggs, East Dunbartonshire
07.2023 - 06.2024
- Prioritised tasks during busy periods for maximised productivity .
- Handled cash transactions accurately, maintaining financial integrity of the till.
- Assisted in the training of new staff members, ensuring consistency in service delivery.
- Provided exceptional levels of customer service consistently; creating loyal customers .
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
KFC crew member
Michael Tunney
Glasgow, Glasgow City
12.2021 - 07.2023
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
- Offered menu recommendations based on customer preferences improving their dining experience.
- Resolved customer complaints quickly, restoring trust in our service quality.
- Operated cash registers accurately, ensuring proper handling of transactions.
- Executed daily operation procedures ensuring adherence to company's policies.
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
Nursery placement
Rainbow dream nursery
Glasgow, Glasgow City
12.2022 - 06.2023
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
Education
Scottish Qualifications Certificate - English
Springburn academy
Glasgow, Glasgow CitySpringburn academy
Higher National Diploma - Social services and education
City of Glasgow College
GlasgowHNC Childhood practice -
City of Glasgow College
GlasgowLevel 6 - Childcare
City of Glasgow College
GlasgowSkills
- Cash handling
- Customer support
- Team collaboration
- Time management
- Lesson planning
- Cleanliness maintenance
- Payment Processing
- Customer Service
- Refund and exchange processing
- Conflict Resolution
- Cash-handling expertise
- Refund processing
- Sales driven
Timeline
Class room assistant placement
Barmulloch primary school
02.2025 - 04.2025
customer service assistant
Marks & Spencer
08.2024 - Current
customer service assistance
Marks & Spencer
07.2023 - 06.2024
Nursery placement
Rainbow dream nursery
12.2022 - 06.2023
KFC crew member
Michael Tunney
12.2021 - 07.2023
Scottish Qualifications Certificate - English
Springburn academy
Springburn academy
Higher National Diploma - Social services and education
City of Glasgow College
HNC Childhood practice -
City of Glasgow College
Level 6 - Childcare
City of Glasgow College
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