Chloe Connie Dore

In my role at Wessex Vale Crematorium, I am responsible for a wide range of administrative duties, ensuring the smooth operation of our services while maintaining the highest standards of care and professionalism.

Key Responsibilities:

• Handling and proofreading relevant documentation, including Cremation Form 1, Cremation Form 10, Cremation Form 6, Registrar's Green Certificates, and Preliminary Applications, ensuring all information is correct and compliant.
• I input and manage data in our internal system, ensuring timely submission and authorisation by our medical referee. I take ownership of identifying and rectifying any discrepancies in the paperwork.
• I oversee and manage service bookings, responding promptly to enquiries via phone and email, providing clear assistance.
• I manage the site social media accounts, creating regular, engaging posts to promote our services and maintain a strong connection with the local community.
• I ensure the chapel is always maintained to a high standard of presentation for all services.
• I support families in selecting meaningful memorials, including plaques, benches, and inscriptions. This requires a balance of sensitivity, product knowledge, and attention to detail throughout the order process — from initial inquiry to installation.
• I have recently begun studies towards becoming an FBCA Accredited Crematorium Technician. This will enhance and deepen my understanding of the cremation process, ensuring I am fully equipped to meet industry standards and provide the highest level of care and professionalism to families.

Through this role, I have strengthened my attention to detail, customer service skills, and ability to work with sensitive information, while contributing to the operation of the crematorium and supporting families during a challenging time.

Whilst working for Ruby Funerals, I worked alongside the owners to establish a sister company for direct cremations, named Perfect Cremation Ltd. Drawing on my experience and industry knowledge, I was promoted to Client Relationship Manager, where I played a key role in shaping the client experience and operations.

Key Responsibilities:

• I acted as the point of contact for clients, ensuring clear, compassionate, and respectful communication throughout the direct cremation process.
• I managed the full cremation journey, ensuring services and communications were delivered promptly, professionally, and in accordance with each family's specific wishes.
• I maintained and monitored the company’s social media sites, to enhance client engagement.
• I also ensured that the company maintained its compliance with industry regulations, including those set by the National Association of Funeral Directors (NAFD).

In my role at Ruby Funerals, I was responsible for supporting families with professionalism from the very first point of contact, right through to the final farewell. I focused on ensuring each family had a meaningful and seamless experience, while managing the logistical and administrative aspects of the funeral process.

Key Responsibilities:

• Served as the primary liaison for families, arranging the respectful transfer of loved ones into our care and providing clear communication throughout.
• Scheduled and conducted arrangements for cremations and burials, carefully managing time to ensure families had the privacy and attention they deserved.
• Organised all aspects of the funeral service, including booking venues, vehicles, flowers, coffins, music, and coordinating with officiants and crematoria.
• Ensured all funeral documentation was completed accurately and submitted within required deadlines.
• Assisted in preparing and presenting the deceased for viewings, while maintaining the highest standards of dignity and care.

This role required a high level of emotional sensitivity, time management, and precision.

In my role at ISS, I was responsible for a variety of administrative tasks, ensuring smooth communication and efficient facilities-related operations

Key Responsibilities:

• I managed inbound and outbound communication, usually contacting customers or clients to follow up on facility requests, or to track the status of ongoing jobs.
• Utilised the Tririga system to manage client information, including contact details and service requests. I ensured accurate data entry and tracked job progress, updating the system as required.
• Coordinated and prioritised work orders, placing jobs on hold when necessary and ensuring completion within specified timelines.
• Supported various administrative tasks to ensure operational efficiency and smooth client relationships.

During my time at ISS, I developed valuable skills in data management and client communication, which are transferable to a variety of administrative and customer-focused roles.