Chloe Worth
Crediton,Devon
Summary
Talent/HR Partner with 10 years’ experience in the recruitment sector, currently working for a South West based water company keen to continue my journey in the HR and Talent space. Skilled in full cycle recruiting, HR, business partnering, and high-volume resourcing through robust recruitment strategies, networking, and event organisation. Skilled in communication and stakeholder management up to a director level, who consistently strives for both success and quality in high pressured environments.
Overview
13
13
years of professional experience
Work history
Senior Talent Acquisition Partner
South West Water
Exeter, Devon
04.2023 - Current
- As a Senior Talent Acquisition Partner I support all business’ in the Pennon Group, working alongside the other members of the Recruitment Team, HR Business Partners, and business stakeholders to identify opportunities, maximising direct sourcing and timely delivery
- Researched market trends to offer competitive salaries and benefits.
- Participated in job fairs to recruit potential candidates.
- Developed employee referral programmes to assist in discovering new employees.
- Counselled and mentored members of recruiting team to develop strong leadership skills.
- Partnering with hiring managers to plan recruitment campaigns, tailoring it to their needs and requirements
- Managing recruitment campaigns from start to finish for all permanent, fixed-term, and contract opportunities, including attraction, sourcing, assessing through to offer
- Driving the diversity agenda through direct sourcing and advising business of recruitment best practice to mitigate any unconscious bias
- Building and maintaining relationships with hiring managers across the business to understand their hiring requirements and provide support and advice both during and following interviews
- Line management of coordinators
- Delivering Assessment centres to ensure successful hire of volume recruitment
- Delivering offers, and negotiating contract terms where necessary.
Talent Acquisition Lead
BT PLC
10.2022 - 04.2023
- In my role as a Talent Acquisition Lead I was responsible for sourcing the best talent for Consumer Corporate in BT/EE
- My role covers the recruitment of various different professions including marketing, project management, strategy managers and more up to director level
- I partner with the HRBP and talent program teams to provide insight on the market and bring brilliant capability into the units they support
- I work closely with colleagues in the units I support understanding strategic skills to ensure we are connecting our resourcing plans and skills agenda with what we are advertising the market
- Manage vacancies end-to-end, I’m responsible for full end-to-end recruitment delivery
- This includes but is not limited to: CV sifting and benchmarking, hiring manager and agency briefings, advertising, sourcing/headhunting, interview co-ordination
- Providing a fantastic candidate experience to everyone, regardless of whether they’re successful in securing a role with us
- Proactively sourcing and headhunting using a variety of channels, aligning with specialisms & understanding where we need a bigger presence
- Writing adverts that bring out the best in the role and are tailored to your audience
- Understand competitive marketplace, agencies, job boards, publications that can support hiring & targeting
- Growing and maintaining a talent pool in a number of key hiring areas, tapping into internal talent pools
- Building awareness in the market of BT/EE as an employer, working with our employer brand and recruitment marketing teams
- Build and develop relationships with unit and stakeholders – develop detailed knowledge of area
- Work to understand the future needs of the segments you support and plan resourcing strategies accordingly
- Provide recruitment expertise and market knowledge to HR, HMs, Key stakeholders
- Be a point of contact for external partners and suppliers on all aspects of the recruitment process.
Junior HR Business Partner
BT PLC
10.2021 - 10.2022
- Worked as a HR Business Partner on a 12 month secondment, onsite across 3 call centres in the South West
- Focused on strategic HR, providing resources, being accountable for service delivery and building relationships to enable the achievement of organisational objectives whilst developing capability and culture
- Act as business partner to the management teams to deliver a proactive, commercial and value adding HR service to region
- Responsible for improving key performance indicators such as labour turnover, performance management, absence levels, stability, headcount and succession
- Drive the People strategy for the region in partnership with the Contact Centre Managers
- Support and coach Team Leaders to engage and inspire their sales and service teams to deliver excellent service and standards
- Embed a culture of driving talent and succession as a regional strategy to balance internal and external needs
- Effective implementation of people change projects in conjunction with HR change team to ensure it lands right first time.
- Served as point of contact to offer expertise on employee relations.
- Boosted leader capability through effective coaching and advising.
- Guided managers through recruitment process to filter talent and select high quality candidates.
Volume Recruitment Partner
BT PLC
08.2017 - 10.2021
- As a Resource Partner for Consumer contact centres in the Southwest I worked across both BT and EE centres to manage the end-to-end recruitment of all front-line roles from Online Advisor to Operations Manager
- Engaging with key stakeholders across the business unit to improve candidate and hiring manager experience, ensuring our assessment materials and processes are attracting the right quality of candidate and sharing market knowledge and insight
- Recent successes have included improving attrition rates in EE service with the introduction of a project called My Team, designed to encourage hiring managers to take ownership of the recruitment process and create strong relationships with new hires before day one
- Playing a key role in creating a virtual assessment process and designing materials that function effectively for video interviewing during the COVID-19 pandemic
- Working with my team to develop our understanding of disability confidence and how we can adapt our ways of working to attract, assess and retain disabled talent.
Resourcing Business Partner
TMP Worldwide – Delivering into Virgin Media
09.2014 - 08.2017
- As a Client Relationship Manager I was responsible for the delivery of multiple recruitment campaigns from single specialist vacancies to high volume contact centre roles, often in excess of 100 positions
- Owning the campaign from initial attraction all the way through to offer and on-boarding, I also championed the partnership with key client stakeholders (up to Board / Director level)
- Another important facet of my role was to provide valuable advice and recommendations, discuss candidate pipelines, the selection processes and forthcoming activity, and help to ensure accurate client forecasting and billing to both my own company and to our client
- I was results orientated with a dual focus on service delivery for the client whilst maximising operational efficiency
- In addition to my delivery responsibilities I also line managed a team of 6 Resourcing Executives whose focus is delivery of niche Sales roles.
Resourcing Executive
TMP Worldwide – Delivering into Virgin Media
02.2013 - 09.2014
- Having initially been recruited as a Resourcing Coordinator and training to complete telephone interviews I was promoted to the role of a Resourcing Executive on the Virgin Media account within 2 months
- This position allowed for greater exposure to both clients and candidates as well as a higher degree of autonomy and ownership of campaigns
- Taking full role briefs from key stakeholders within Virgin Media, managing expectations and delivering on SLAs
- Organisation of end to end high volume recruitment, liaising with Resource Planning to construct an effective delivery model
- Ensuring excellent candidate experience is delivered to all candidates during the resourcing process through to offer
- Engaging, managing, and negotiating with 3rd party suppliers
- Producing weekly Management Information
- Accurately monitoring and delivering candidate feedback
- Ensuring that all live roles have accurate advertisement copy and are consistent across all job boards nationwide.
Recruitment Consultant
First Selection Ltd
10.2012 - 01.2013
- This role covered the entire recruitment process, i.e., lead generation, negotiating and closure of new business, account management, sourcing and interviewing candidates and all other associated tasks.
Theatre Technician
Ambassador Theatre Group
08.2011 - 06.2012
- Responsibilities include working alongside other full-time technicians responsible for all areas of LX at Bristol Hippodrome, Full fit ups, design, rigging, plotting, and working with a variety of different companies and in house productions, genres include drama, dance, theatre, opera, big band, live music, and small studio shows.
Education
BTEC Performing Arts - Performing Arts
Kennicott 6th form College
TotnesA level English Language - undefined
Kennicott 6th form College
AS level Human Biology - undefined
Kennicott 6th form College
7 GCSE passes - undefined
King Edwards the VI Community College
GNVQ Performing Arts - undefined
King Edwards the VI Community College
Skills
- Stakeholder Management
- Future resource Planning
- Candidate Engagement/experience
- Assessment delivery and design
- Campaign/Project Management
- Disability confidence
- Job Advert Design
- Line Management & Development
- Marketing & attraction
- On-boarding
- Headhunting/Sourcing
- Resource planning
Custom
https://www.linkedin.com/profile/view?id=344684059&trk=hp-identity-photo
References
References available upon request.
Timeline
Senior Talent Acquisition Partner
South West Water
04.2023 - Current
Talent Acquisition Lead
BT PLC
10.2022 - 04.2023
Junior HR Business Partner
BT PLC
10.2021 - 10.2022
Volume Recruitment Partner
BT PLC
08.2017 - 10.2021
Resourcing Business Partner
TMP Worldwide – Delivering into Virgin Media
09.2014 - 08.2017
Resourcing Executive
TMP Worldwide – Delivering into Virgin Media
02.2013 - 09.2014
Recruitment Consultant
First Selection Ltd
10.2012 - 01.2013
Theatre Technician
Ambassador Theatre Group
08.2011 - 06.2012
BTEC Performing Arts - Performing Arts
Kennicott 6th form College
A level English Language - undefined
Kennicott 6th form College
AS level Human Biology - undefined
Kennicott 6th form College
7 GCSE passes - undefined
King Edwards the VI Community College
GNVQ Performing Arts - undefined
King Edwards the VI Community College
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