Chloe Willis
Redditch,Worcestershire
Summary
Dynamic professional with extensive experience in customer-centric roles, consistently delivering exceptional service and resolving complex queries. Proven track record of effective communication and decision-making, supported by positive performance feedback.
Overview
13
13
years of professional experience
Work history
Service Office Manager
Translift Bendi
Redditch, Worcestershire
2020.01 - Current
- Scheduling engineers' diaries to optimise workflow efficiency.
- Managing reactive call outs for timely issue resolution.
- Quoting customers to facilitate accurate pricing and service delivery.
- Arranging subcontractors to ensure job completion within deadlines.
- Processing invoicing through customer portals
- Chasing quotations and obtained purchase order numbers
- Training office staff to enhance operational effectiveness and make processes simpler and more effective.
- Train/support office staff on new processes and system changes.
- Attending monthly meetings with vendors to strengthen partnerships.
- Completing engineer timesheets on a monthly basis for payroll to process
- Collaborating with other teams.
Service Coordinator
Fire Safe Services
Bromsgrove, Worcestershire
2019.01 - 2020.12
- Scheduled diaries and call outs to improve workflow efficiency.
- Accumulated engineers' wage data for accurate payroll processing.
- Logging and processing quotes for effective financial tracking.
- Arranged subcontractors to meet project requirements.
- Created engineer job packs in Microsoft Office to standardise procedures.
Lettings Negotatior
Shipways
Redditch, Worcestershire
2017.01 - 2018.01
- Collaborated closely with maintenance team for prompt issue resolution.
- Achieved quicker leasing periods with proactive communication strategies.
- Assessed client needs carefully, offering suitable property options accordingly.
- Maintained up-to-date knowledge of market trends, aiding strategic decision making.
- Conducted property inspections to ensure tenant compliance with lease agreements.
- Ensured legal compliance in all lettings transactions, reducing risk exposure.
Customer service assistant
Morrisons
Bromsgrove , Worcestershire
2013.11 - 2017.11
- Executed fresh food handling and maintained high standards of hygiene.
- Managed cash handling and processed transactions efficiently at checkouts.
- Performed administration duties to support daily operations.
- Coordinated ordering and stocking to ensure product availability.
Education
NVQ Level 3 - Health and Social Care
HOW College Redditch
Redditch, Worcestershire 06/2013 - 06/2015
GCSEs -
Studley High School
Studley 09/2008 - 06/2013
Skills
- Office coordination
- Staff leadership
- Scheduling expertise
- Task delegation
- Task prioritisation
- Invoicing and billing
- Email management
- Problem solving
- Adaptable
Timeline
Service Office Manager
Translift Bendi
2020.01 - Current
Service Coordinator
Fire Safe Services
2019.01 - 2020.12
Lettings Negotatior
Shipways
2017.01 - 2018.01
Customer service assistant
Morrisons
2013.11 - 2017.11
GCSEs -
Studley High School
09/2008 - 06/2013
NVQ Level 3 - Health and Social Care
HOW College Redditch
06/2013 - 06/2015