Chloe Williams
Flint,Flintshire
Summary
Dynamic and detail-oriented professional with expertise in F&B operations management, OpenTable proficiency, and exceptional customer service excellence. Demonstrates strong skills in cash and credit handling, food preparation techniques, and spirits and wine service. Adept at team collaboration, effective communication, and client engagement strategies. Committed to health and safety compliance with a positive demeanour and allergen guidance expertise. Aspires to leverage report writing skills and time management abilities to enhance operational efficiency in a fast-paced environment.
Overview
2
2
years of professional experience
Work history
Front of house team member
Neo Pizza
Connahs Quay, Flintshire
2022.06 - 2023.12
- Handled complaints effectively, resulting in increased customer satisfaction.
- Assisted guests with queries or requests for optimal guest experience.
- Enhanced guest experience with a friendly and helpful attitude.
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Education
Foundation Diploma - Health and Social Care
College Cambria Deeside
Deeside 09/2024 - 06/2025
GCSEs - Health and Social care
Flint High School
Flint, Flintshire 09/2021 - 08/2023
NVQ Level 2 - Health and social care
Deeside College Cambria
Deeside 09/2023 - 08/2024
Skills
- F&B operations management
- OpenTable proficiency
- Cash and credit handling
- Food preparation techniques
- Barista skills
- Spirits and wine service
- Customer service excellence
- Team collaboration
- Effective communication
- Client engagement strategies
- Time management
- Health and safety compliance
- Report writing skills
- Positive demeanor
- Allergen guidance expertise
Timeline
Front of house team member
Neo Pizza
2022.06 - 2023.12
NVQ Level 2 - Health and social care
Deeside College Cambria
09/2023 - 08/2024
GCSEs - Health and Social care
Flint High School
09/2021 - 08/2023
Foundation Diploma - Health and Social Care
College Cambria Deeside
09/2024 - 06/2025