Chloe White
Banbury,OXF
Summary
Detail-oriented administrative and education support professional with extensive experience in data-driven planning, reporting, timetabling, and workflow optimisation. Proficient in advanced Excel functions (VLOOKUP/XLOOKUP, Pivot Tables), Power BI, and various CRM and education systems, including ProMonitor, REMS, eSpirALS, and SAP. Strong written communication skills, effective process management, and exceptional stakeholder coordination abilities. Committed to enhancing operational efficiency and supporting educational initiatives through strategic data analysis and streamlined processes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Group Learning Support Coordinator
Activate Learning
06.2024 - Current
- Coordinate the full lifecycle of student learning support, including costing, register creation, resource planning, and record maintenance across ProMonitor, REMS, and eSpirALS.
- Run regular Power BI, Excel, and eSpirALS reports to identify new applicants with declared support needs, and ensure timely completion of support plans.
- Build and analyse datasets using VLOOKUP, XLOOKUP, pivot tables, and other data modeling tools to inform planning and decision-making across the GLS team.
- Lead staff allocation and timetabling processes, ensuring appropriate support for general learners, high-needs students, and those with EHCPs.
- Improve workflow efficiency by identifying issues, streamlining processes, and enhancing communication across departments.
- Provide technical guidance to staff on internal systems, ensuring accurate data entry, and compliance with organisational procedures.
- Developed and implemented individualised learning plans for diverse student needs.
Study Mentor
Activate Learning
03.2021 - 06.2024
- Delivered personalised academic, accessibility, and well-being support for GCSE, BTEC, and Functional Skills learners.
- Supported students with diverse SEND needs, including dyslexia, autism, ADHD, and dyscalculia, through targeted strategies and adapted communication styles.
- Acted as a reader, scribe, invigilator, and prompt in exams, ensuring arrangements aligned with students' normal way of working.
- Recorded interventions, progress, and evidence on ProMonitor and REMS while adhering to safeguarding and GDPR policies.
- Provided revision sessions, study skills coaching, task planning, and exam preparation to improve student outcomes.
- Collaborated with staff to coordinate class cover, share resources, and meet fluctuating support requirements.
- Assisted colleagues with digital systems, accessibility tools, and general IT troubleshooting.
Data Entry Assistant
Roofing Megastore
08.2020 - 12.2020
- Entered, validated, and formatted high-volume product data for e-commerce listings, with a focus on accuracy and consistency.
- Liaised with suppliers to verify product specifications, reconcile discrepancies, and obtain updated documentation and imagery.
- Conducted proofreading, quality checks, and maintained audit trails for thousands of items.
- Supported improvements to spreadsheet structure and data accuracy through collaborative problem-solving.
- Managed data entry processes to ensure accurate record-keeping for roofing materials and orders.
- Streamlined data management procedures, enhancing efficiency in daily operations and reporting.
Web Developer / Social Media / Admin
Project Shop
08.2019 - 08.2020
- Managed the company website, including content updates, SEO optimisation, copywriting, and UX improvements.
- Proofread and edited all written content, maintaining a consistent brand tone across digital platforms.
- Researched, tested, and implemented a new CMS (Mechanic Desk), integrating it with Xero and DocHub to streamline job tracking and documentation.
- Managed inboxes, calls, customer communication, supplier liaison, and day-to-day administrative operations.
- Designed and delivered email marketing campaigns, and managed social media scheduling and engagement.
- Provided system training and technical support to workshop and admin staff.
- Collaborated with cross-functional teams to define project requirements and deliverables.
Content Editor
Sanctuary Housing
01.2019 - 08.2019
- Proofread, edited, and published content across six websites, ensuring clarity, accuracy, and alignment with organisational messaging.
- Worked with multiple departments to revise documentation, update customer guidance, and maintain accessible digital materials.
- Managed shared inboxes, triaged queries, and prioritised time-sensitive issues for staff and customers.
- Maintained digital libraries and uploaded assets using Adobe and Microsoft Office tools.
- Supported PR and communications with internal messaging, press materials, and scheduling.
- Contributed to project planning by preparing progress reports, and assigning tasks to colleagues.
Administrative Assistant
Sanctuary Housing
01.2017 - 12.2018
- Managed multi-channel communications, including phones, emails, and internal systems, providing support for tenants, staff, and local authorities.
- Updated tenant records across SAP, Northgate, SharePoint, and OpenText with full accuracy and GDPR compliance.
- Drafted formal letters and emails, processed payments, and handled sensitive correspondence.
- Assisted with audit preparation, and ensured document handling met data protection standards.
- Resolved challenging tenant situations with empathy, professionalism, and effective communication.
- Managed daily office operations, ensuring efficient workflow and timely completion of administrative tasks
- Developed and maintained filing systems, improving document retrieval efficiency by organizing records systematically
- Trained new administrative staff on office procedures and software applications, fostering a collaborative work environment
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Bachelor of Arts - Arts And Humanities (English Language Specialism)
Open University
Milton Keynes, United Kingdom07-2030
A-Levels - English (B), Biology (C), Chemistry (C)
North Oxfordshire Academy Sixth Form
Banbury, United Kingdom07-2016
GCSEs - 14 A*~B Inc. English Language (A), Maths (B)
North Oxfordshire Academy
Banbury, United Kingdom07-2013
Skills
- Data entry, management, manipulation and reporting
- Timetabling & Scheduling
- Proficient in CRM software
- Workflow Optimisation
- Communication & Stakeholder Support
- Progress monitoring
- Computer skills
- Microsoft Word and Excel
- Attention to detail
- Time management
- Critical evaluation
- Exceptional proofreading
Certification
- Enhanced DBS (Valid to 2027) - on the update service
- Safeguarding training
- GDPR and DPA training
Timeline
Group Learning Support Coordinator
Activate Learning
06.2024 - Current
Study Mentor
Activate Learning
03.2021 - 06.2024
Data Entry Assistant
Roofing Megastore
08.2020 - 12.2020
Web Developer / Social Media / Admin
Project Shop
08.2019 - 08.2020
Content Editor
Sanctuary Housing
01.2019 - 08.2019
Administrative Assistant
Sanctuary Housing
01.2017 - 12.2018
Bachelor of Arts - Arts And Humanities (English Language Specialism)
Open University
A-Levels - English (B), Biology (C), Chemistry (C)
North Oxfordshire Academy Sixth Form
GCSEs - 14 A*~B Inc. English Language (A), Maths (B)
North Oxfordshire Academy
Volunteer & Leadership Experience
Private Tutor - Chloe White Tutoring Services (2021 - Present)
- Deliver tailored 1:1 and small-group tutoring in GCSE English, Maths, and Science
- Assess learner needs, set goals, plan structured sessions, and create accessible resources to support progress.
- Adapt teaching to a wide range of learning styles, confidence levels, and SEND profiles.
- Track student progress, prepare revision plans, and support exam readiness.
- Manage all admin aspects including planning, communication, scheduling, and reporting.
Small Business Owner — Curious Keepsakes
- Design handmade products and manage production, inventory, and order fulfillment.
- Create promotional content, manage social media, and engage with customers
- Oversee branding, marketing, packaging, customer service
Bronze Duke of Edinburgh Award
- Completed volunteering, physical, skill development, and expedition components demonstrating teamwork, resilience, and problem-solving.
National Citizen Service - Oxfordshire
- Completed volunteering, physical, skill development, and expedition components demonstrating teamwork, resilience, and problem-solving.
- Contributed to fundraising activities, helping the team achieve the highest charity total across participating groups in Oxfordshire.