Chloe White

As an Urgent Care & Falls Assistant, I am tasked with delivering a high standard of quality and effective care to patients in the community, guided by the Welsh Ambulance Service Trust (WAST) or other clients. My responsibilities include conducting patient assessments on-site and administering any necessary emergency treatments within trained scope of practice. Based on these assessments, I am able to appropriately triage patients, determining whether they require hospital treatment. This approach helps to optimize resources, such as ambulances, and decreases patient volumes at hospitals as a result of our services. Strong interpersonal skills and quick decision-making are essential in this role, especially during the initial moments of lone working upon arrival at the scene.

As a Customer Team Member at Co-op, I was an integral part of a collaborative team dedicated to delivering outstanding customer service. My responsibilities included providing high-quality service at the tills and on the shop floor, along with performing various tasks throughout the store. This involved regularly restocking shelves to ensure easy access to products for customers and consistently ensuring compliance with health and safety regulations. I actively contributed to visual merchandising efforts to enhance the store's appearance and attract foot traffic. Additionally, I efficiently addressed customer queries and concerns, resolving complaints in a professional and amicable manner. I focused on improving customer relations and managed high-pressure situations with poise, ensuring customer satisfaction, particularly during peak hours.

As a Cabin Crew member, I cultivated positive relationships with passengers from diverse cultural backgrounds, fostering an inclusive atmosphere onboard. I maintained professionalism when addressing challenging situations with passengers, ensuring a peaceful environment throughout the journey. I demonstrated composure under pressure while managing multiple responsibilities during long-haul flights, contributing to the delivery of high-quality service. Additionally, I actively engaged in pre-flight briefings to enhance my awareness of essential details regarding the upcoming journey, which improved preparedness. I promptly and accurately administered detailed reports regarding incidents or medical emergencies encountered during flights in a calm and collected manner.