Chloe Wheeler
Newport,Gwent
Summary
Having worked in hospitality for the last 9 years I have always strived to gain exceptional customer service skills as no one day or guest is ever the same, whether that being empathising with the guest, to just listening or communicating effectively. I believe the main key to being able to work any role is to have great customer service & communication skills.
As a Food and Beverage Supervisor I have proven history of successful restaurant management. Leading both FOH and BOH teams in superior performance and service excellence.
I am an open minded and hardworking individual, who will strive to always achieve to the best of my ability.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Food & Beverage Supervisor
Celtic Manor Collection
Newport , Gwent
2014.06 - Current
- Identified and maximised upselling opportunities to increase sales and profits.
- Oversaw food preparation and production standards by implementing high quality control measures.
- Managed restaurant and bar booking sheets to organise guest lists and avoid double bookings.
- Confirmed all staff adhered to uniform and personal hygiene policy as detailed within Company Induction Pack.
- Liaised with chef on duty to provide seamless food service and communicated with head chef to provide feedback on same
- Delivered functions and events to required standards in collaboration with events coordinator.
- Assisted management in conducting annual staff appraisals with team members working within area of responsibility.
- Maximised company profits through rigorous analysis and control of both portioning and wastsge.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Reconciled cash and credit card transactions to maintain accurate records.
- Created team building initiatives to encourage upselling and meet revenue targets.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Monitored and authorised staff clock-in and clock-out procedures.
Till operator
Iceland
Newport , Gwent
2013.11 - 2014.01
- Helped customers to locate specific products by conducting thorough stockroom checks, delivering exceptional service.
- Helped meet business needs by working extra shifts.
- Completed opening and closing procedures each day.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Displayed and restocked merchandise by following brand guidelines.
- Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
- Greeted customers entering store and responded promptly to customer needs.
- Engaged in pleasant chit chat for friendly and personalised service.
Education
GCSEs -
2008.09 - 2012.06
Mathematics - C
English - B
English Literature - C
Science - C
Religious Studies - C
ICT - B
French - C
Welsh - C
Skills
- Time Management
- Communication skills
- Customer complaint handling
- Conflict management
- Leadership Skills
- Teamwork
- Reliable
- Flexible
- Interviewing skills
Timeline
Food & Beverage Supervisor - Celtic Manor Collection
2014.06 - Current
Till operator - Iceland
2013.11 - 2014.01
Newport High School - GCSEs,
2008.09 - 2012.06
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