Chloe Wallace
Pebmarsh,Essex
Summary
Detail-oriented professional with expertise in customer service, office administration, and retail. Strong communication and computer skills, with the ability to manage multiple tasks in fast-paced environments while delivering excellent service. Reliable, adaptable, and committed to supporting team success and customer satisfaction.
Overview
4
4
years of professional experience
Work history
Client Relations Associate
Clear Sky Financial
Gold Coast, QLD
2025.10 - 2025.11
- Handled 100+ outbound calls per day while delivering strong customer service quality and meeting KPI targets.
- Collaborated with cross-functional teams to enhance service delivery and client satisfaction.
- Maintained detailed records of client interactions to facilitate better service continuity.
- Supported sales efforts, assisting in closing deals by providing product knowledge and demonstrating commitment to customer success.
- Contributed to team objectives in fast-paced environment.
Administrative Assistant
Next Generation Health Clubs
Sydney, NSW
2025.02 - 2025.07
- Communicated with members via phone and email to provide timely support and ensure effective information exchange.
- Efficiently handled and resolved in excess of 35 customer email enquiries daily, maintaining high standards of customer satisfaction and response accuracy.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to member enquiries, addressing concerns effectively, and building strong relationships.
- Maintained precise records through meticulous data entry and effective database management.
Customer Service Advisor
NEC Software Solutions
Hartlepool, Durham
2023.09 - 2024.10
- Enhanced customer satisfaction by addressing and resolving issues in timely manner.
- Handled over 50 inbound calls per day with positive attitude focusing on customer satisfaction through prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Maintained confidentiality of client information and company data using secure software.
- Managed large volumes of data entry tasks with meticulous attention to detail, ensuring quick turnaround time and reduced error rates.
Sales Associate
TK Maxx
Newcastle upon Tyne
2021.10 - 2023.08
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed cash transactions with precision, following company standards.
- Processed returns, exchanges, and refunds adhering to store procedures.
- Maintained calm demeanour and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Collaborated with team members to boost store efficiency through support and shared strategies.
Education
Bachelor of Science - Criminology
Northumbria University
Newcastle, United KingdomA Levels - Criminology, Sociology, Law
Brinkburn Sixth Form College
Hartlepool, United KingdomSkills
- Customer service
- Data entry
- Computer proficiency
- Office administration
- Time management
- Professional communication
- Excel expertise
- Data organization
References
References available upon request.
Timeline
Client Relations Associate
Clear Sky Financial
2025.10 - 2025.11
Administrative Assistant
Next Generation Health Clubs
2025.02 - 2025.07
Customer Service Advisor
NEC Software Solutions
2023.09 - 2024.10
Sales Associate
TK Maxx
2021.10 - 2023.08
A Levels - Criminology, Sociology, Law
Brinkburn Sixth Form College
Bachelor of Science - Criminology
Northumbria University