CHLOE WALKER
Leeds
Summary
People Operations | Total Rewards | HR Systems & Benefits Specialist | EMEA Expertise
An experienced professional with extensive expertise in managing payroll, benefits, and HR systems across multiple regions. Skilled in optimizing HR processes and leveraging technology to enhance employee experiences. Specialises in creating seamless, efficient operational frameworks and driving global HR initiatives. Demonstrates a deep understanding of reward, benefits, and HR system management, with a strong focus on collaborating with cross-functional teams to ensure consistency and compliance across diverse geographic regions. Passionate about data-driven decision-making and utilizing HR systems to streamline processes and enhance the overall employee lifecycle.
Overview
16
16
years of professional experience
Work History
Total Rewards Manager EMEA
SharkNinja
09.2021 - Current
- Oversaw payroll and rewards operations across the EMEA region, including the UK, France, Germany, Italy, Spain, and Norway, ensuring compliance with local regulations and optimizing efficiency for each market.
- Led the Global Payroll Implementation Project, managing the transition to a new payroll provider across seven entities, ensuring the system was integrated seamlessly across six regions and optimizing payroll processing efficiency.
- Championed the implementation of employee benefits programs in new markets, ensuring benefits were tailored to meet both regional needs and global standards.
- Managed the company’s pension scheme and a variety of employee benefits, collaborating with internal and external partners to ensure comprehensive coverage and competitive offerings across the region.
- Partnered with the US Global Total Rewards team to design and execute a robust total rewards framework, including key benefits such as medical, life, dental, travel insurance, and income protection plans.
- Worked closely with Willis Towers Watson and other third-party providers to lead annual benefits renewals, HR policy assessments, and benchmarking initiatives to ensure the company maintained industry-leading offerings.
- Collaborated with the Global Total Rewards team on cyclical compensation projects, including annual bonus cycles and salary reviews across EMEA, ensuring alignment with regional and global market trends.
- Leveraged expertise in HR systems management to streamline data processing, ensuring system integrity and operational efficiency across multiple HR platforms.
- Took the lead on gender pay gap reporting, managing the collection and analysis of relevant data, and delivering insights to both internal stakeholders and external agencies.
- Worked closely with HR Directors across EMEA to enhance and standardize HR policies across regions, ensuring consistency and compliance while accounting for local legislation and business needs.
- Maintained HR system administration, ensuring seamless integration and accurate data flow across multiple HR platforms, optimizing system usage for operational efficiency.
HR Pay & Reward Specialist
Liberty Global
03.2020 - 09.2021
- Partnered with external vendors to implement and manage employee benefit schemes, enhancing engagement and strengthening the employee value proposition.
- Oversaw payroll-related management information, ensuring the timely and accurate calculation of PAYE, tax, NI, and benefits.
- Conducted monthly compliance audits, ensuring adherence to payroll regulations and company policies.
- Acted as a point of contact for complex payroll and benefits queries, providing expert resolutions for escalations.
- Coordinated P11D BIK processing and submitted reports to HMRC, maintaining compliance with all relevant regulations.
- Managed pension contributions and the auto-enrollment process, ensuring full compliance with regulations and timely processing.
- Led onboarding and offboarding processes, ensuring smooth transitions for employees joining and leaving the company.
- Utilized Workday HRIS, ADP, and Oracle HR systems to manage HR data, optimizing payroll, benefits workflows, and reporting.
- Provided training and mentorship to team members, supporting their professional development and contributing to departmental success
HR Pay & Benefits Consultant
Direct Line Group
05.2012 - 03.2020
- Processed payroll for 15,000 employees with over 99% accuracy, overseeing various employee benefits schemes, including pensions, cycle-to-work, childcare vouchers, and company cars.
- Ensured compliance with HMRC regulations and internal standards, acting as the primary contact for complex payroll and HR queries.
- Developed strong relationships with internal teams and external payroll providers, ensuring smooth payroll operations and benefits administration.
- Enhanced the employee experience by managing the full lifecycle of onboarding and offboarding, ensuring seamless transitions for all employees.
- Worked extensively with Workday HRIS, benefits platforms, and payroll management tools to streamline data flow and improve operational efficiency.
- Utilized system data to create actionable reports, providing insights into process improvements and contributing to HR leadership's strategic decision-making.
Payroll & Tax Assistant
Hentons Chartered Accountants
10.2010 - 05.2012
Office Assistant
Milners Solicitors
10.2008 - 10.2010
Education
GNVQ - IT
Mount St Mary's High School
GCSEs -
Mount St Mary's High School
Skills
- HR Systems Management: Expertise in HRIS (Workday, Oracle), various payroll platforms, and benefits management tools, (Cloudpay, ADP, Safeguard, edays, Enjoy Benefits) focusing on system integration and process automation
- Payroll & Benefits Management: Deep knowledge of payroll processing, employee benefits administration, and compliance management across multiple European countries
- Compensation & Rewards: Proficient in cyclical compensation programs, including annual bonuses and salary reviews
- Data Analysis & Reporting: Skilled in using HR systems to generate insightful reports ensuring data integrity and actionable insights for leadership
- Project Management: Led global projects such as payroll system implementations and compensation framework rollouts, ensuring seamless transitions and successful project outcomes
- HR Policy Development: Proven ability to work with HR leadership to develop and align policies with regional and global compliance standards
- Employee Lifecycle Management: Extensive experience managing onboarding, offboarding, and employee transitions to enhance employee experience and operational efficiency
Affiliations
- Personal Development
- Motivational podcasts
- Fitness & wellbeing
- Weight lifting
- Running
- Pilates
Timeline
Total Rewards Manager EMEA
SharkNinja
09.2021 - Current
HR Pay & Reward Specialist
Liberty Global
03.2020 - 09.2021
HR Pay & Benefits Consultant
Direct Line Group
05.2012 - 03.2020
Payroll & Tax Assistant
Hentons Chartered Accountants
10.2010 - 05.2012
Office Assistant
Milners Solicitors
10.2008 - 10.2010
GNVQ - IT
Mount St Mary's High School
GCSEs -
Mount St Mary's High School
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