CHLOE VAYRO
LEEDS
Summary
A dedicated professional with expertise in emergency call handling and crisis management, complemented by a strong background in beauty therapy treatments including lashes, brows, and facials. Demonstrates excellent customer service and communication skills, with a proven ability to train and mentor teams effectively. Proficient in cash handling, stock management, and utilising IT systems such as call handling software and till systems. Known for adaptability and problem-solving capabilities, aiming to leverage these skills in a dynamic environment to enhance operational efficiency.
Overview
12
12
years of professional experience
Work history
999 Emergency Medical Dispatcher
yorkshire ambulance
Wakefield, yorkshire
04.2024 - Current
- Maintained high accuracy in critical data entry, facilitating efficient resource allocation.
- Streamlined collection of caller information for rapid medical response.
- Triaged calls within specified timeframes, coordinating with dispatch for appropriate support.
- Provided life-saving instructions over the phone to enhance pre-arrival assistance.
- Processed high call volumes accurately during peak periods to maximise productivity.
- Liaised with police and fire departments to foster interdepartmental cooperation during emergencies.
- Delivered calm, clear communication in high-pressure situations.
- Completed all mandatory training, including medical triage software and call handling.
beautician
self employed
leeds, yorkshire
11.2023 - Current
- Maintained accurate records of clients' treatment plans to ensure continuity in care.
- Applied lash extensions using isolation techniques to minimise eye irritation.
- Demonstrated proficiency in classic, hybrid, volume, and mega-volume applications.
- Utilised personal consultations to cater to individual client needs and manage expectations.
- Provided aftercare advice and home-care instructions to enhance longevity of results.
- Regularly sanitised tools and workspace to uphold hygiene standards.
- Attended training courses to stay updated on industry trends and innovations.
- Ensured timely completion of appointments while maintaining high-quality service standards.
Bartender
crossgates district and recreational hall
leeds, yorkshire
09.2015 - 11.2021
- Demonstrated knowledge of drink recipes for improved customer experience.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Checked identification of customers to ensure legal drinking age compliance.
- Implemented new cocktail recipes by researching current trends in the industry.
- Handled cash transactions securely minimising risk of theft or fraud.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Promoted special events and offers effectively leading to increased footfall on those days.
- Resolved customer complaints promptly to maintain good relationships.
- Provided excellent service to customers, resulting in repeat business.
- Recommended drinks to customers, increasing overall sales.
- Adapted quickly to different situations maintaining efficiency even under pressure.
Sales assistant
Poundworld
Leeds
11.2013 - 11.2015
- Trained new staff members, fostering a supportive working environment.
- Offered personalised shopping advice to enhance customer experiences.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Managed till operations smoothly, reducing waiting time for customers.
- Conducted daily inventory checks to manage stock levels accurately.
- Improved customer service by efficiently handling queries and complaints.
Education
Diploma of Higher Education - uniformed public services
Leeds City College
Leeds 2013 - 2016
NVQ Level 2 - functional skills english
Leeds City College
Leeds 2013 - 2016
NVQ Level 2 - health and fitness
Leeds City College
Leeds 2013 - 2016
GCSEs - mathmatics
corpus christi catholic collage
Leeds 2008 - 2013
Skills
- Emergency Call Handling & Crisis Management
- Beauty Therapy Treatments (Lashes, Brows & Facials)
- Excellent Customer Service & Communication
- Training & Mentoring
- Cash Handling & Stock Management
- Strong IT Skills (Call Handling Software, Till Systems)
- Adaptability & Problem Solving
Timeline
999 Emergency Medical Dispatcher
yorkshire ambulance
04.2024 - Current
beautician
self employed
11.2023 - Current
Bartender
crossgates district and recreational hall
09.2015 - 11.2021
Sales assistant
Poundworld
11.2013 - 11.2015
Diploma of Higher Education - uniformed public services
Leeds City College
2013 - 2016
NVQ Level 2 - functional skills english
Leeds City College
2013 - 2016
NVQ Level 2 - health and fitness
Leeds City College
2013 - 2016
GCSEs - mathmatics
corpus christi catholic collage
2008 - 2013
Similar Profiles
Hayley LoweHayley Lowe
Communications Scheduler at Yorkshire Ambulance ServiceCommunications Scheduler at Yorkshire Ambulance Service
Jackie DohertyJackie Doherty
Community First Responder (CFR) at Yorkshire Ambulance ServiceCommunity First Responder (CFR) at Yorkshire Ambulance Service
Bernadette JonesBernadette Jones
Health Desk Clinical Hub at Yorkshire Ambulance ServiceHealth Desk Clinical Hub at Yorkshire Ambulance Service
JAIME MILLARDJAIME MILLARD
Director at J Group Platinum LtdDirector at J Group Platinum Ltd
Jack ConroyJack Conroy
Warehouse worker at Origin ArchitecturalWarehouse worker at Origin Architectural