Chloe Ugorji
Rainham,Essex
Summary
Experienced in personal shopping with focus on creating bespoke shopping experiences and building lasting client relationships. Ability to curate personalised selections and provide exceptional service, ensuring customer satisfaction. Skilled in trend analysis and customer needs assessment to consistently meet and exceed expectations. History of working in a high intensity luxury fashion background, working with high-net-worth clients.
Proven managerial experience prepared to lead pharmacy teams and operations in high-volume environments. Manages escalated complaints and drives swift resolution. Accountable for meticulous inventory management and drug storage with precise attention to regulatory requirements.
Overview
10
10
years of professional experience
Work history
Clinical Pharmacist
St James' Medical Practice
Walthamstow, Waltham Forest
10.2022 - Current
- Engaged in continuous professional development activities, staying updated on latest advancements in pharmacology.
- Raised efficiency of the pharmacy department by developing effective pharmaceutical procedures.
- Conducted insightful patient consultations, enhancing understanding of prescribed treatments.
- Improved medication safety for patients through comprehensive drug reviews and interventions.
- Assessed potential risks associated with polypharmacy in elderly patients; implemented necessary precautions.
- Enhanced patient care by providing expert advice on prescription medications.
- Ensured accurate prescription processing, reducing incidence of medication errors.
- Responded promptly to medicine related queries from both healthcare professionals and patients; fostered trust and confidence.
Pharmacy Manager
Michael Franklin Chemists
Walthamstow, Waltham Forest
07.2021 - Current
- Managed prescribing and distribution systems to meet operational needs.
- Coached and mentored student pharmacists in patient care.
- Maximised pharmacy teams' productivity through strategic staff planning.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Created seasonal sales plans with varying stock and promotional strategies.
Locum Pharmacist
Self Employed
Essex
08.2019 - Current
- Provided clear patient-centred education using easy-to-understand language to build understanding.
- Ensured patient safety by evaluating medication orders for appropriateness of drug, dosage and potential interactions.
- Prioritised level of care according to critical needs to optimise patient health outcomes.
Personal Shopper Coordinator
Harrods
Knightsbridge, City of Westminster
08.2019 - 07.2021
- Built rapport with customers to promote repeat business.
- Helped to maintain a £10 million Chinese client base
- Worked quickly to pack orders and minimise product damage or shifting.
- Expanded client book and analysed profiles to boost sales.
- Consistently exceeded sales targets through consultative selling.
- Established customer budgets, style, and requirements prior to personal shopping appointments.
Retail Sales Assistant
Selfridges & Co
City of Westminster
07.2015 - 08.2019
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Education
Master of Science - Pharmacy
University of Hertfordshire
Hatfield06.2018
A-Levels -
Sacred Heart of Mary Girls' School
Upminster08.2014
Skills
- Relationship management
- Drug inventory management
- Relationship building and retention
- Team Building
- Medication dispensing
- Trained vaccinator
- Patient education and counseling
- Pharmaceutical sales and services
- Luxury client relations
- Cross-selling techniques
- Consumer trend analysis
- Customer/Patient relations
References
Jenny Wu
Harrods Private Client Manager
jenny.wu@harrods.com
Amar Patel
Director at Michael Franklin Chemist
amar.patel2@nhs.net
Timeline
Clinical Pharmacist
St James' Medical Practice
10.2022 - Current
Pharmacy Manager
Michael Franklin Chemists
07.2021 - Current
Locum Pharmacist
Self Employed
08.2019 - Current
Personal Shopper Coordinator
Harrods
08.2019 - 07.2021
Retail Sales Assistant
Selfridges & Co
07.2015 - 08.2019
Master of Science - Pharmacy
University of Hertfordshire
A-Levels -
Sacred Heart of Mary Girls' School