Chloe Taylor
Dunstable,Bedfordshire
Summary
I’m a hardworking, driven and adaptable person with a strong ambition to learn, develop and take on new challenges. I enjoy solving problems, working as part of a team and helping others reach their potential. I take pride in delivering a high standard of service, supporting my team and contributing to the success of the business.
Overview
8
8
years of professional experience
Work History
Store Manager
Costa Coffee
Leighton Buzzard
04.2024 - Current
- Managed day-to-day café operations, supporting baristas and supervisors to maintain smooth service.
- Ensured service standards, quality and health & safety procedures were consistently followed.
- Managed stock ordering, deliveries and weekly budgets.
- Completed daily cashing-up, banking and operational logbook checks.
- Managed weekly administration, including invoices, receipts, banking and paperwork.
- Resolved customer concerns and processed compensation requests.
- Reported equipment and maintenance issues to minimise disruption.
Assistant Manager
Costa Coffee
Leighton Buzzard
02.2023 - 04.2024
- Supervised and led daily shifts for a team of 10 staff.
- Trained new team members and maintained service and quality standards.
- Streamlined shift workflows to maintain efficient service.
- Monitored expenses and supported cost control.
- Managed daily cashing-up, banking and operational records.
- Ensured health & safety, security and operational standards were maintained.
- Acted as a key holder and reported equipment and maintenance issues.
Barista Maesto
Costa Coffee
Leighton Buzzard
02.2023 - 04.2024
- Conducted quality checks and maintained high operational standards.
- Resolved customer issues and processed compensation requests.
- Trained new staff, ensuring company standards were met.
- Supervised a team of 10, leading daily shifts and supporting smooth operations.
- Ensured compliance with health, safety and workplace standards.
- Managed security, key-holder duties, daily logs and banking.
- Reported equipment faults and coordinated maintenance support.
Barista
Costa Coffee
Leighton Buzzard
09.2022 - 02.2023
- Delivered high-quality customer service and handcrafted drinks.
- Built positive customer experiences while representing company values.
- Handled cash transactions accurately and resolved customer concerns.
- Managed stock rotation, replenishment and product freshness.
- Maintained food safety, hygiene and cleanliness standards.
- Worked effectively as part of a team to maintain smooth service.
- Completed required training and applied knowledge to daily operations.
Configuration Technician
Lantec UK Ltd
Dunstable
02.2019 - 08.2022
- Configured, tested and quality-checked a range of POS devices.
- Diagnosed faults using specialist diagnostic software.
- Recorded and maintained accurate stock data using Salesforce.
- Managed stock processing, including returns, repairs and customer dispatch.
- Organised stock by condition and prepared equipment for dispatch.
- Reported stock status and issues to management.
Education
Diploma - Art and Design
Milton Keynes College
Bletchley, UK01-2015
GCSE -
All Saints Academy Dunstable
DunstableSkills
- Cash Handling
- Stock & Warehouse Management
- POS Systems
- Salesforce
- Quality Assurance
- Team Management
- Staff Training
- Customer Service
- Hospitality
- Coffee & Barista Experience
- Microsoft Office
- Time & Attendance Systems
Timeline
Store Manager
Costa Coffee
04.2024 - Current
Assistant Manager
Costa Coffee
02.2023 - 04.2024
Barista Maesto
Costa Coffee
02.2023 - 04.2024
Barista
Costa Coffee
09.2022 - 02.2023
Configuration Technician
Lantec UK Ltd
02.2019 - 08.2022
Diploma - Art and Design
Milton Keynes College
GCSE -
All Saints Academy Dunstable