Chloe Taylor

Outstanding Customer Service – Builds strong relationships, delivers a professional and supportive experience, and ensures client satisfaction through personalized guidance

Goal-Oriented Coaching – Skilled at designing tailored fitness and nutrition programs aligned with individual goals, abilities, and preferences

Exceptional Communication Skills – Able to explain complex fitness concepts clearly, adapting style to suit different clients' learning preferences and experience levels

Professionalism & Confidentiality – Maintains high ethical standards and respects client privacy in all interactions

Excellent Customer Service – Provides a welcoming, approachable, and supportive experience for all gym members, ensuring their needs are met and questions answered

Problem-Solving – Proactively addresses member concerns or feedback to maintain high satisfaction levels

Adaptability – Quickly responds to member needs, equipment issues, or schedule changes to maintain smooth gym operations

Member Engagement & Retention – Builds rapport with members, encouraging regular attendance and participation in classes and gym activities

Exceptional Customer Service – First point of contact for clients and members; ensures a warm, professional, and helpful experience at all times

Strong Verbal & Written Communication – Confident in handling phone, email, and face-to-face enquiries with clarity and professionalism

Multitasking Under Pressure – Handles busy reception environments with calm efficiency, managing clients, paperwork, and calls simultaneously

Attention to Detail – Maintains accurate records, member files, and appointment logs to support smooth day-to-day operations

Team Collaboration – Works closely with fitness staff, management, and clients to support a positive, organised environment