Chloe Taylor
Dumbarton
Summary
Dedicated and hard-working professional with a strong work ethic and enthusiastic personality. Praised for being a compassionate and warm team player, and effectively managing individual tasks and priorities. Experienced in fast paced environments with physical demands and a strong sense of time management.
Overview
10
10
years of professional experience
Work History
Dog Grooming Stylist
Dogue concierge
02.2024 - 06.2024
- Confidently welcomed a new set of existing clients, working hard to earn their trust and securing the salon dedicated regulars
- Worked closely with Dog Walking team to ensure seamless transition of information and the dogs being transported to and from salon.
- Improved upon established learning and understanding skills, adapting quickly to new procedures, environments, and systems.
- Took all previous experience and continuously worked on improving and expanding knowledge and skills
Dog Grooming Stylist
Dogue, Brighton
01.2023 - 02.2024
- Adapted quickly and seamlessly to a completely new way of operating procedures and systems, becoming proficient without effecting work flow
- Handled well an increase in work load and busy environment without faltering in quality of service.
- Built a strong relationship with reception and retail team developing deep understanding of operations and instructions to provide the best service for pet and owner.
Dog Grooming Stylist (mat cover)
Jocelyn Loves Grooming
04.2022 - 11.2022
- Successfully operated a salon independently for six months, demonstrating further strong leadership and organisational skills
- Acquired proficiency in Microsoft Excel to manage and streamline financial process
- Seamlessly adopted a different system of client scheduling and managing assuring no negative affect to customer experience.
Dog Grooming Stylist
Pets at Home
10.2019 - 01.2022
- Proficiently maintained an organised complex booking system and busy client schedule, confidently taking bookings and enquires via phone, email and face-to-face
- Built a foundation of trust with an extensive client base and their pets by consistent compassion and being attentive to their requests and feelings
- Safely handled heavy lifting of dogs and products 20kg plus
- Strengthened written and verbal communication further to excellence, keeping client notes clear, concise yet detailed and understanding and conveying instructions with no room or doubt
- Consistently met and exceeded daily, weekly, and monthly targets, contributing to the team winning the top company award
- Ensured the cleanliness and organisation of the reception and salon areas, frequently receiving praise from management for the quality of presentation
- Successfully passed assessments with merit in learning all aspects of dog grooming and customer service, demonstrating strong aptitude in a new role
- Maintained the working of an array of expensive equipment, organising servicing and delivery of equipment when need be.
Store colleague
Pets at Home
05.2014 - 10.2019
- Demonstrated excellent customer relationships, gaining a cherished community of regular customers and their pets, this contributed to a consistently high satisfaction rate in customer feedback for the store
- Managed high volumes of stock with efficiency, maintained an attractive and organised shop front, ensured regular stock rotation, and implemented effective loss prevention measures
- Hosted adoption workshops at a pet shop, engaging children and families with educational activities and games about pet care, enhancing my multitasking, communication, and atmosphere-building skills
- Assisted the grooming team with reception and administrative duties as part of training for a grooming position, including scheduling appointments, managing client communications, and maintaining accurate records
- Collaborated closely with grooming and veterinary departments to address customer needs and building a deep understand of each departments operations to help seamlessly receive and pass information
- Possessed comprehensive service, and product knowledge, proactively seeking opportunities to grow and provide informed assistance for a wide range of customer inquiries
- Scheduled and coordinated stock deliveries, accepted and verified incoming goods, and processed invoices accurately and promptly, ensuring organised inventory management
- Developed proficiency in managing various point of sale systems effectively handling transactions and invoices with attention to detail
- Fostered a positive work environment, maintaining strong long lasting relationships with colleagues.
Education
High School Diploma -
Dumbarton Academy
06-2014
Skills
- Willingness To Learn
- Ability to Multitask
- Enthusiastic
- Inventory Control
- Fast Learner
- Critical thinking and problem solving
- Cash Handling
- Order Processing
- Effective Time Management
- Computer Skills
- Customer Service
- Negotiation Skills
- Ability to Work Under Pressure
- Microsoft 365
- Adaptability
- Communication Skills
Timeline
Dog Grooming Stylist
Dogue concierge
02.2024 - 06.2024
Dog Grooming Stylist
Dogue, Brighton
01.2023 - 02.2024
Dog Grooming Stylist (mat cover)
Jocelyn Loves Grooming
04.2022 - 11.2022
Dog Grooming Stylist
Pets at Home
10.2019 - 01.2022
Store colleague
Pets at Home
05.2014 - 10.2019
High School Diploma -
Dumbarton Academy
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