Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Chloe Tayler

Redditch

Summary

Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining workloads and answering numerous phone lines daily.

Overview

9
9
years of professional experience
3
3
years of post-secondary education
1
1
Language

Work History

Receptionist

Paul Rigby MG Motors
Redditch, Worcestershire
03.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone, or postal mail.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Finding new customers and marketing the car dealership services to them
  • Acting as liaison between customers and mechanics and explaining which repairs have been
    advised.
  • Administrative duties such as updating client accounts.
  • Resolved customer problems and complaints.
  • Maintained confidentiality of information regarding clients and company.

Telemarketer

Marubeni Komatsu
Redditch, Worcestershire
01.2019 - 07.2023
  • Talking to potential customers on the phone to sell products or offer promotional offers
    • Using knowledge to provide information about products, features and prices. Also to present the benefits of having new parts.
    • Record the customers details and orders accurately in the computer system
    • Go the “extra mile” to meet customers need but also to meet the sales quota and
    facilitate future sale.
    • Meet specific targets set for myself, e.g call times, sales and getting positive
    feedback from customers
    • Monitor order status to ensure the customers receive orders in a timely manner
    • Processing card payments and troubleshoot any issues that may arise
    • Schedule appointments for sale representatives to meet customers about a fault on
    large machinery

Bartender

Redditch Pool and Snooker Centre
Redditch, Worcestershire
04.2014 - 12.2022
  • Mixing beverages using an extensive range of ingredients including sprits, bitters, soda and soft drinks
    • Taking beverage orders from customers or wait staff and serving drinks as requested
    • Assessing customer preferences and making drink recommendations
    • Providing a positive and friendly guest experience
    • Collecting money for drinks served and providing change as needed
    • Checking identification to verify legal age requirements for all customers
    • Balancing cash receipts and the till at the end of the night
    • Keeping a well-stocked bar with an adequate supply of spirits, beer, wine, mixers,
    ice, napkins, straws, glassware, and other accessories
    • Cleaning the bar, tables, chairs, and work area to maintain a sanitary environment
    • Complying with all food and beverage regulations
    • Limiting customer problems by restricting alcohol intake and attempting to curtail
    inappropriate behaviour

Sales Assistant

Pandora
Redditch, Worcestershire
10.2015 - 12.2018
  • Fielded customer questions to share information about products, availability, and pricing.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Influencing and increasing sales in a one to one selling environment
    • Achieving and exceeding individual and store sales targets by using effective selling
    skills, mainly focusing on up-selling.
    • Building a bond between the brand and customer, by answering queries, providing
    fantastic service and adapting to individual needs
    • Confidently sharing product knowledge to maximise sales and provide an unforgettable
    customer experience. This includes product history, Company values, trends and best
    sellers
    • Encouraging customer loyalty by discussing upcoming collection launches, obtaining
    customer data by offering e-receipts.
    • Assisting with product and POS deliveries, unloading and storing in the correct spaces
    in store
    • Leading by example by coaching and training newer members of the team
    • Being a brand and store ambassador by maintaining a stylish and well-presented appearance
    • Operating the till system, handling transactions including returns and exchanges
    • Always being alert while on the shop floor. By following company security policies and procedures, to keep the team and customers safe

Education

NVQ Level 3 - Performing Arts

New College Bromsgrove
Bromsgrove, WOR
09.2013 - 06.2014

GCSEs - 7 GCSES, including Maths and English

Kingsley High School
Redditch
09.2010 - 05.2013

Skills

Telephone skills

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Timeline

Receptionist

Paul Rigby MG Motors
03.2022 - Current

Telemarketer

Marubeni Komatsu
01.2019 - 07.2023

Sales Assistant

Pandora
10.2015 - 12.2018

Bartender

Redditch Pool and Snooker Centre
04.2014 - 12.2022

NVQ Level 3 - Performing Arts

New College Bromsgrove
09.2013 - 06.2014

GCSEs - 7 GCSES, including Maths and English

Kingsley High School
09.2010 - 05.2013

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Chloe Tayler