Summary
Overview
Work history
Education
Timeline
Generic

Chloe Sylvester (07/10/2004)

Salcombe,Devon

Summary

Dedicated Team Leader experienced and focused on enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.


Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work history

designated team leader

Appleby Westward
Salcombe, Devon
01.2021 - Current
  • Led shifts and motivated team to drive sales.
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
  • Helped meet business needs by working extra shifts.
  • Educated customers on promotions, offers and special events to enhance product sales.
  • Used cash registers and POS systems to request and record customer orders and compute transactions.
  • Resolved customer complaints and answered queries about store products.
  • Greeted customers entering store and responded promptly to customer needs.
  • Completed opening and closing procedures each day.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Displayed and restocked merchandise by following brand guidelines.
  • Assisted customers to locate obscure items on shop floor.
  • Advised alternative products to meet specific preferences or budgetary needs.
  • Engaged in pleasant chit chat for friendly and personalised service.
  • Helped customers to pack away shopping for improved customer experience.
  • Kept checkouts areas and general store clean and orderly.
  • Made sure baskets, bags and trolleys were available for customers and didn't obstruct aisles or entrances.
  • Fostered positive employee relationships through communication, training and coaching.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Coached team members through new or difficult workflows.
  • Supported new hires through onboarding process for speedy and successful training.
  • Trained staff to resolve complaints appropriately to maintain customer satisfaction.
  • Prioritised and assigned tasks for strategic and optimised distribution of workloads.
  • Supported team to overcome new challenges by forecasting knowledge and skills gaps.
  • Promoted professionalism among staff to develop productive relationships.
  • Delegated tasks to make best use of individuals' skills.
  • Reported on team performance to higher leadership, proactively offering action for areas of improvement.

Institutional food preparation worker

The Co-Operative Group
Salcombe
08.2022 - 10.2022
  • Rotated ingredients and supplies to maximise shelf life.
  • Monitored inventory levels and reported low-stock ingredients to maintain kitchen operations.
  • Maintained spotless kitchen cleanliness to meet food hygiene and safety standards.
  • Labelled, handled and stored food with care to maintain freshness and quality.
  • Presented food with consistency to meet uniformity and quality guidelines.
  • Maintained organised kitchen stations with meticulous care and precision, promoting team productivity.
  • Collected, washed and sanitised dishes and cooking utensils.
  • Monitored and recorded fridge and freezer temperatures to safely preserve stock.
  • Followed checklists to keep kitchen areas clean, stocked and sanitised.
  • Received and unpacked incoming deliveries, rotated existing stock and put away new items.

Education

Health and Social Care level 2 - Health and Social Care

South Devon College
Paignton
09.2020 - 07.2021

Social Sciences - Psychology, Criminology, Mental Health

South Devon College
Paignton
09.2021 - 07.2022

GCSEs -

Kingsbridge Community College
Kingsbridge, Devon

Timeline

Institutional food preparation worker

The Co-Operative Group
08.2022 - 10.2022

Social Sciences - Psychology, Criminology, Mental Health

South Devon College
09.2021 - 07.2022

designated team leader

Appleby Westward
01.2021 - Current

Health and Social Care level 2 - Health and Social Care

South Devon College
09.2020 - 07.2021

GCSEs -

Kingsbridge Community College

Similar Profiles

Create profile
Chloe Sylvester (07/10/2004)