Chloe Swinhoe
Sunderland
Summary
Personable, friendly and solution-oriented customer experience advisor with over 7 years of experience in service and support. Customer-focused team player offering expertise in customer service, time management, and customer resolution. Dedicated to customer loyalty and satisfaction.
Overview
4
4
years of professional experience
Work history
Customer Service Manager
SCS
Sunderland, England
06.2023 - 07.2024
- Managing 40+ advisors
- Able to supply feedback to employees who require that little extra support
- Call collaborations
- Delegate tasks
- Training
- Meet critical deadlines
- Quality checks
- Motivate the team to help get everyone's full potential
- Provide excellent customer service and offer resolutions to customers
- Handling escalated customers
- Managed and oversee daily office operations
- Answer phone calls and respond to enquiries
- Providing training and support to maximize advisors effectiveness and driving business growth
Customer Service Advisor
SCS
03.2022 - 06.2023
- Communicated with customers via phone, email and web chat to resolve any issues regarding state of the art furniture
- Documented customer concerns and inquiry resolutions in internal computer system
- Assisted colleagues, managed email correspondence and coordinated technician schedules to ensure that all work was done in a timely mannered to customer satisfaction
- Listened to customers in actively to assess issues and provide accurate information
- Led efforts to pursue creative methods to gather and interpret customer perspectives, partnering with senior management in product, strategy and IT initiatives
Customer Assistant
Tesco
01.2021 - 03.2022
- Researched and resolved account and service problems with friendly, knowledgeable support
- Documented customer concerns and inquiry resolutions in internal computer system
- Served as point of contact for customers and worked to resolve product and staff related issues
- Listened to customers in actively to assess issues and provide accurate information
- Led efforts to pursue creative methods to gather and interpret customer perspectives, partnering with senior management in product, strategy and IT initiatives
Shop Assistant
Nisa
HOUGHTON LE SPRING
06.2020 - 01.2022
- Checked incoming orders and organized new stock
- Maintained high levels of accuracy and efficiency while completing daily stock tasks
- Greeted customers entering store, offering assistance with all requirements
- Remained calm and composed in tense situations involving angry or upset customers
- Maximized safety and production levels by frequently cleaning and organizing work areas
- Managed resources, materials, systems maintenance, regulatory compliance, schematics implementation and proper documentation of orders, operations, schedules and evaluations
Customer Experience Advisor
Wave Utilities
Durham
07.2024 - I currently work here
- Streamlined customer service processes, reducing response times and improving overall efficiency.
- Processing customer payments.
- Negotiated resolutions in cases of disputes, always aiming to maintain positive customer relationships.
- Building customer relationships.
- Performing against company values.
- Supporting customer's on how to use our online portal.
Education
Math, English Language, English Literature, Science, Geography, Sport's Science
Sandhill View
Skills
- Customer Relations
- Relationship building
- Customer service
- Safety and compliance
- Adaptability
- Conflict resolution
- Complaints handling
- Payment Processing
- Live chat operation
- Knowledge in gdpr
Personal Summary
Horse Riding, Accomplished regional champion and was a dedicated carer to a veteran horse. Donating any spare time to help others at stables as well as being a competent competitor at any and all competitions.
Timeline
Customer Experience Advisor
Wave Utilities
07.2024 - I currently work here
Customer Service Manager
SCS
06.2023 - 07.2024
Customer Service Advisor
SCS
03.2022 - 06.2023
Customer Assistant
Tesco
01.2021 - 03.2022
Shop Assistant
Nisa
06.2020 - 01.2022
Math, English Language, English Literature, Science, Geography, Sport's Science
Sandhill View
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