CHLOE STANDEVEN
King's Lynn,Norfolk
Summary
I like to think I am an ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. Always eager to learn more about any job I go into.
Overview
9
9
years of professional experience
Work history
Front of house multitasker
The golden lion
Hunstanton, Norfolk
05.2022 - Current
- Oversaw daily operations to uphold cleanliness standards in bar environment. Managed table and surface upkeep to promote a welcoming atmosphere. Monitored inventory levels of condiments and menus, ensuring neat presentation and availability.
- Serve customers with a welcoming atmosphere to enhance overall satisfaction and loyalty.
- Manage reservations and seating arrangements to ensure seamless guest experiences.
- Oversaw guest experience by effectively managing wait times and billing processes. Facilitated the collection of guest feedback to drive service improvements. Promoted a welcoming environment to encourage guest loyalty and repeat visits.
- Maintained up-to-date menu information to facilitate accurate responses to customer inquiries regarding ingredients and allergens.
- Oversaw the process of taking food orders, ensuring meticulous attention to detail. Enhanced communication effectiveness with kitchen staff to guarantee order precision. Cultivated a customer-focused environment through active listening to guests' needs.
- Facilitated enjoyable dining experiences for guests by attentively observing needs and suggesting complementary items to elevate satisfaction.
Pot washer
Granary
08.2019 - 01.2020
- Wash dishes, glassware, flatware, pots, or pans, using dishwashers or by hand. Clean tableware. Maintain kitchen work areas, equipment, or utensils in clean and orderly condition. Clean food preparation areas, facilities, or equipment. Place clean dishes, utensils, or cooking equipment in storage areas. Sort and remove trash. Sweep or scrub floors. Stock supplies, such as food or utensils, in serving stations, cupboards, refrigerators, or salad bars. prepare various foods for cooking or serving. I do sometimes help the waiting staff if they're falling behind.
Waitress
Marston's
03.2019 - 07.2019
- Greet and escort customers to their tables. Present menu and provide detailed information when asked (e.g., about portions, ingredients, or potential food allergies) Prepare tables by setting up linens, silverware, and glasses. Inform customers about the daily specials. Offer menu recommendations upon request. Take accurate food and drinks orders. Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages. Communicate order details to the Kitchen Staff. Serve food and drink orders. Arrange table settings and maintain a tidy dining area. Deliver checks and collect bill payments. Carry dirty plates, glasses, and silverware to kitchen for cleaning. Provide excellent customer service to guests.
Barista
Merlin Entertainments
05.2018 - 11.2018
- At the sea life center in Hunstanton I have worked as a food and beverage host in the café which relies on customer service and initiative mainly, I make costa drinks and serve people on the tills. I also go to the kiosk which you are on your own, so I must be independent during the time I was there. I have become more confident in communicating with the public.
Kitchen Assistant
Supafry
12.2016 - 01.2017
- 1. Ensure basic cleaning jobs are carried out as quickly as possible. 2. Collect and wash up equipment. 3. Prepare food and make sure the chef has all he/she needs. 4. Unload frozen fish and set them out to defrost. 5. Keep equipment and storeroom organized and clean. 6. Keep work surfaces, walls, floors, and tables clean and sanitized. 7. Make sure customers are happy with their food. 8. Take out chips from the fryers if the chef is busy. 9. Make sauces like gravy, curry, and mushy peas.
Skills
- Customer support
- Clear verbal communication
- collaborative teamwork
- Ability to work under pressure
- Cash handling
Timeline
Front of house multitasker
The golden lion
05.2022 - Current
Pot washer
Granary
08.2019 - 01.2020
Waitress
Marston's
03.2019 - 07.2019
Barista
Merlin Entertainments
05.2018 - 11.2018
Kitchen Assistant
Supafry
12.2016 - 01.2017